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Director Credit Card Customer Service Jobs (NOW HIRING)

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

Bertelsmann-Jobs

Credit Card Associate

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

Bloomingdale's

Director, Credit

Long Island City, NY · On-site

$136K - $227K/yr

What You'll Bring * 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience ...

Bloomingdale's Inc.

Director, Credit

Manhattan, NY · On-site

$180 - $260/hr

What You'll Bring * 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience ...

Bertelsmann

Credit Card Associate

MD · On-site

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

Bankers' Bank of Kansas

Bank Card CSR

Wichita, KS · On-site

$14.25 - $19.50/hr

Responsible for maintenance on customer requests such as activation of cards, credit limit ... Bank Card team, BBOK teammates, and service partners, using appropriate methods depending on ...

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All JobsFinance and Insurance JobsCredit JobsCredit Specialist JobsDirector Credit Card Customer Service Jobs

Director Credit Card Customer Service information

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$84.5K

$156.3K

$301.5K

How much do director credit card customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director credit card customer service in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

More about Director Credit Card Customer Service jobs

What cities are hiring for Director Credit Card Customer Service jobs?

Cities with the most Director Credit Card Customer Service job openings:

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most Director Credit Card Customer Service jobs?

States with the most job openings for Director Credit Card Customer Service jobs include:

What job categories do people searching Director Credit Card Customer Service jobs look for?

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Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $156,315 per year, or $75.2 per hour.

Credit Card Customer Service Representative

Brewer Global

Las Vegas, NV • On-site

$20 - $22/hr

Contractor

Posted 27 days ago

Job description

We are searching for a dedicated Customer Service Specialist to provide onsite support for VIP clients of the Credit Card division of a local bank. This is position is onsite, contract-to-hire, and pays $20 to $22 per hour.


Responsibilities:

  • Handle inbound customer calls following AI agent interactions.
  • Provide support for customer inquiries relating to credit card rewards, new applications, periodic promotions, account maintenance, and general questions.
  • Train on and use the client’s omnichannel support system to manage customer interactions.
  • Deliver exceptional service while adhering to compliance and quality standards.


Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in customer service in banking or financial services, credit cards preferred.
  • Strong communication and problem-solving skills.
  • Comfortable working in a fast-paced, call center environment.
  • Ability to learn and adapt to new systems and processes.