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Director Credit Card Customer Service Jobs (NOW HIRING)

Bloomingdale's

Director, Credit

Long Island City, NY · On-site

$136K - $227K/yr

What You'll Bring * 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience ...

Bloomingdale's

Director, Credit

Long Island City, NY

What You'll Bring * 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience ...

PenFed Credit Union

AVP Credit Card Acquisitions

Eugene, OR · Hybrid

$121K - $300K/yr

Own end to end card acquisition strategy across Direct Mail, Digital, Financial and Contact Centers ... Closely partner with credit policy and analytics team on segmentation, targeting and credit buy box ...

PenFed Credit Union

AVP Credit Card Acquisitions

Mclean, VA · Hybrid

$121K - $300K/yr

Own end to end card acquisition strategy across Direct Mail, Digital, Financial and Contact Centers ... Closely partner with credit policy and analytics team on segmentation, targeting and credit buy box ...

BNY

Director, Credit Services

Manhattan, NY

We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY. The Director will lead due diligence and ongoing risk oversight ...

Blend360

Credit Card Strategist

Minneapolis, MN · On-site

$85K - $98K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

Brex

Director, Credit Risk

San Francisco, CA · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

Brex

Director, Credit Risk

Salt Lake City, UT · Hybrid

$198K - $247K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service Jobs

Director Credit Card Customer Service information

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$84.5K

$156.3K

$301.5K

How much do director credit card customer service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director credit card customer service in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

More about Director Credit Card Customer Service jobs
What cities are hiring for Director Credit Card Customer Service jobs? Cities with the most Director Credit Card Customer Service job openings:
What are the most commonly searched types of Credit Card Customer Service jobs? The most popular types of Credit Card Customer Service jobs are:
What states have the most Director Credit Card Customer Service jobs? States with the most job openings for Director Credit Card Customer Service jobs include:
What job categories do people searching Director Credit Card Customer Service jobs look for? The top searched job categories for Director Credit Card Customer Service jobs are:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $156,315 per year, or $75.2 per hour.
Director, Credit

Director, Credit

Bloomingdale's

Long Island City, NY • On-site

$136K - $227K/yr

Full-time

Posted 5 days ago

Bloomingdale's rating

7.2

Company rating: 7.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

1st of 21 rated department stores

Job description


About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.
The Opportunity
The Bloomingdale's card is one of the most powerful levers in the customer relationship. Cardholders spend more, shop more often, and stay longer; the credit relationship is among the strongest predictors of lifetime value in the business. The Director of Credit owns the strategy that grows that base and deepens its engagement: acquisition, activation, the cardholder value proposition, and the integration of credit into the broader loyalty and lifecycle model.
Bloomingdale's credit operates within the Macy's Inc. enterprise credit structure and a long-standing issuer partnership. This is a strategic and marketing leadership role: while the credit P&L sits within the enterprise structure, the Director carries meaningful authority over how the Bloomingdale's card is positioned, marketed, acquired, and leveraged for customer growth, and serves as Bloomingdale's primary strategic voice into the enterprise credit and issuer relationship. Because credit profitability is a defined input to loyalty program economics, this role is connective tissue across the entire Customer Engagement team.
What You'll Own
Cardholder Acquisition
  • Own the new-account strategy and the application-to-approval funnel across store, site, app, and associate-assisted channels.
  • Drive in-store acquisition through associate engagement - the value proposition, incentives, and enablement that make the card easy to present and easy to take.
  • Set acquisition targets and own the performance against them - application volume, approval rate, and the quality of accounts acquired.

Cardholder Engagement, Activation & Retention
  • Own the cardholder lifecycle - activation of new accounts, growth in cardholder spend and share of wallet, and retention of the existing base.
  • Develop engagement strategies that increase active rate and frequency, moving cardholders from acquired to engaged to loyal.
  • Build reactivation and retention programs for dormant and at-risk cardholders, grounded in cardholder economics.

Credit Value Proposition & Cardholder Benefits
  • Own the card's value proposition - the benefit architecture, cardholder-exclusive moments, and the reasons a Bloomingdale's customer chooses to carry it.
  • Design the cardholder benefit set in direct partnership with Loyalty so the card and the Loyallist program reinforce one another rather than compete.
  • Keep the proposition competitive against the cards the Bloomingdale's customer also carries, and lead any refresh or rebrand of the cardholder value story.

Issuer & Enterprise Credit Partnership
  • Serve as Bloomingdale's primary strategic owner of the issuer and co-brand relationship - representing Bloomingdale's interests in partner planning, benefit negotiations, and joint marketing.
  • Operate effectively within the Macy's Inc. enterprise credit structure - influencing roadmap, funding, and prioritization on behalf of the Bloomingdale's brand.
  • Build the working relationships and the cadence that keep Bloomingdale's credit priorities visible and resourced within the enterprise and with the issuer.

Credit Marketing & Performance
  • Own the credit marketing calendar - acquisition and cardholder campaigns - and partner with CRM for execution across owned channels.
  • Establish the reporting and KPIs that make credit performance legible to leadership: acquisition, active rate, cardholder spend, and retention.
  • Ensure all credit marketing meets issuer, network, and regulatory compliance standards.

Credit Economics & Lifecycle Integration
  • Understand and articulate the economics of the card - the levers of program profitability and the contribution credit makes to the customer P&L.
  • Translate credit profitability into a defined input for loyalty program economics, working with the Director, Loyalty to fund benefits and inform tier strategy.
  • Partner with the measurement function on cardholder segmentation and LTV so credit decisions are made on lifetime economics.

What You'll Bring
  • 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience is an advantage.
  • A track record growing a card portfolio - new accounts, active rate, cardholder spend, and retention.
  • Experience managing an issuer or bank-partner relationship and navigating a matrixed or enterprise credit structure with influence rather than direct authority.
  • A working command of credit economics - profit share, funding, and the levers that drive program profitability - enough to model contribution and defend a position.
  • Working knowledge of credit-marketing compliance and regulatory requirements, and the judgment to operate cleanly within them.
  • Strong cross-functional and partnership skills, with the credibility to represent Bloomingdale's in senior partner and enterprise conversations.
  • Analytical rigor and fluency in customer economics and LTV.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
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About Bloomingdale's

Sourced by ZipRecruiter

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Industry

Apparel and accessories stores

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1861

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