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Director Credit Card Customer Service Jobs (NOW HIRING)

Avnet, Inc.

Credit Card Specialist

Richfield, OH · On-site

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

Bloomingdale's

Director, Credit

Long Island City, NY · On-site

What You'll Bring * 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience ...

Bloomingdale's

Director, Credit

Long Island City, NY

$136K - $227K/yr

What You'll Bring * 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience ...

EquipmentShare

Credit Card Specialist

Columbia, MO · On-site

Report fraudulent use of the corporate cards, by employees, to the Director of Accounts Payable and ... the Credit Card Service Provider * Increase credit limits and unlock or suspend cards as needed

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Director Credit Card Customer Service information

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$84.5K

$156.3K

$301.5K

How much do director credit card customer service jobs pay per year?

As of Aug 29, 2026, the average yearly pay for director credit card customer service in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

More about Director Credit Card Customer Service jobs

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Cities with the most Director Credit Card Customer Service job openings:

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most Director Credit Card Customer Service jobs?

States with the most job openings for Director Credit Card Customer Service jobs include:

What job categories do people searching Director Credit Card Customer Service jobs look for?

The top searched job categories for Director Credit Card Customer Service jobs are:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $156,315 per year, or $75.2 per hour.

Credit Card Specialist

Avnet, Inc.

Richfield, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Avnet rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

230th of 426 rated retail wholesalers

Job description

Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!
Job Summary
The Credit Card Specialist ensures the proper authorization of credit card for orders, accurate billing of all credit card orders. Provides strong customer service to Credit Card customers, Sales, Sales support and Credit.
Principal Responsibilities
  • Review and releases Credit Card Orders
  • Manages and gains credit card authorization for backorders.
  • Manages soft collection effort by customer contact.
  • Initiates full collection by providing pertinent information to Credit department.
  • Researches and refutes all customer retrievals and charge-backs
  • Customer service for credit card customers via incoming calls.
  • Works with Credit Department and Sales to resolve customer issues promptly and professionally.
  • Contacts the customers for resolution of credit card errors.

Job Level Specifications
  • Time management to effectively perform multiple tasks
  • Timely review of reports and charge-backs to minimize uncollectable invoices.
  • Work with Credit Card vendors to assure accurate data transmission.
  • Review customer accounts to assure proper application of credits and debits.
  • Participate in process improvement initiatives.

Work Experience:
  • Typically requires a minimum of five years of related experience.

Education and Certification(s):
  • High School Diploma or equivalent

Distinguishing Characteristics:
  • PC Skills, including working knowledge of Excel and AS400 systems
  • Two years customer service experience required.
  • One to three years credit/collection experience preferred.

#LI-HYBRID
What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
  • Generous Paid Time Off
  • 401K and Pension Plan
  • Paid Holidays
  • Family Support (Paid Leave, Surrogacy, Adoption)
  • Medical, Dental, Vision, and Life Insurance
  • Long-term and Short-term Disability Insurance
  • Health Savings Account / Flexible Spending Account
  • Education Assistance
  • Employee Development Resources
  • Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

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