Director Credit Card Customer Service Jobs (NOW HIRING)

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary

The Credit Card Specialist ensures the proper authorization of credit card for orders, accurate billing of all credit card orders.Provides strong customer service to Credit Card customers, Sales, Sales support and Credit.

Principal Responsibilities

• Review and releases Credit Card Orders

• Manages and gains credit card authorization for backorders.

• Manages soft collection effort by customer contact.

• Initiates full collection by providing pertinent information to Credit department.

• Researches and refutes all customer retrievals and charge-backs

• Customer service for credit card customers via incoming calls.

• Works with Credit Department and Sales to resolve customer issues promptly and professionally.

• Contacts the customers for resolution of credit card errors.

Job Level Specifications

• Time management to effectively perform multiple tasks

• Timely review of reports and charge-backs to minimize uncollectable invoices.

• Work with Credit Card vendors to assure accurate data transmission.

• Review customer accounts to assure proper application of credits and debits.

• Participate in process improvement initiatives.

Work Experience:

• Typically requires a minimum of five years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• PC Skills, including working knowledge of Excel and AS400 systems

• Two years customer service experience required.

• One to three years credit/collection experience preferred.

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What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.