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Director Credit Card Customer Service Jobs (NOW HIRING)

Bank of Colorado

CREDIT CARD CSR

Papillion, NE · On-site

Credit Card Csr Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties. Researches customer requests. Answers phone and ...

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

... customer service and follow through skills. Experience supporting operations at a bank, credit ... Daily processing of credit card applications * Answer phone calls from branches and phone center ...

Scheels

Credit Card Specialist

Eden Prairie, MN · On-site

Credit Card Specialist Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your ... Excellent communication and customer service skills (both written and verbal) as well as ...

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Director Credit Card Customer Service information

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$84.5K

$156.3K

$301.5K

How much do director credit card customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for director credit card customer service in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

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What states have the most Director Credit Card Customer Service jobs? States with the most job openings for Director Credit Card Customer Service jobs include:
What job categories do people searching Director Credit Card Customer Service jobs look for? The top searched job categories for Director Credit Card Customer Service jobs are:
Director Credit Card Customer Service jobs near you
CREDIT CARD CSR

CREDIT CARD CSR

Bank of Colorado

Papillion, NE • On-site

Other

Posted 20 days ago

Bank Of Colorado rating

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

136th of 141 rated banks

Job description

Credit Card Csr

Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties.

Researches customer requests.

Answers phone and email inquiries.

Perform credit card duties such as adding new cards to system, sending out denials, post payments to account, maintain customer files, assist with online questions, prepare applications for underwriting, and collections.

May assist in various other areas of operations.

Performs other duties as assigned by management.

Regular and reliable attendance.

Knowledge of Fiserv preferred.

Must be able to operate a PC with keyboard accuracy and speed.

Must have good customer service skills, in person, on the phone, and through email.

Must have a general knowledge of accounting principles and procedures

Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.

Must have strong mathematical and organizational skills.

High school graduate or equivalent with previous banking experience or equivalent work experience.

Bank operations experience is preferred.

Seeing: 75-100%

Must be able to read reports, see computer screen

Hearing: 25-49%

Must be able to communicate with co-workers

Standing/Walking: 25-49%

Must be able to run errands for the bank, make large quantities of copies.

Climbing/Stooping/Kneeling: 25-49%

Must be able to obtain files.

Lifting/Pulling/Pushing: 50-74%

Must be able to lift and put away supplies.

Fingering/Grasping/Feeling: 75-100%

Must be able to use computer, write separate reports

Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

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