Director Credit Card Customer Service Jobs (NOW HIRING)

About this role:

Wells Fargo is seeking a Product Management Director tolead Value-driven Customer Engagement forWells Fargo Branded Credit Card business. In this role, you will have an opportunity to make a significant impact by transforming the strategy, marketing, and product capabilities by defining, developing, and implementingexistingcustomerengagementstrategies andcapabilities. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Define and execute theexisting card customersengagement strategy and roadmap focused on maximizing customer lifetime value, retention, and portfolio profitability

• Define and executevalue-driven offer strategies for existing customers,optimizingengagement, spend behavior, and portfolio performance

• Drive the evolution of a data driven decisioningandprofitability frameworks for targetingand offer optimizationfor existing customers

• Drivetest-and-learn frameworks and experimentationto continuously improve engagement strategies using data, analytics, and customer insights

• Establish robustmeasurement frameworksto quantify engagement uplift, usage growth, and long-term customer value, linking initiatives to financial outcomes

• Partner acrossCredit,Marketing, Risk, Finance, Tech, and Operations to delivercoordinated, customer-centric strategies

• Be responsible for ensuring all key regulatory and business requirements are met effectively for all implemented ideas

• Interface with external agencies, regulatory bodies as needed

• Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurement, and interpretation

• Lead a team of direct reports as well as cross-functional resources

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 10+ years of Product Management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• Credit Card industry experience, preferably at multiple leading credit card issuers

• Experience in credit card lending roles, with strong background in profitability-driven decisioning across data-driven performance marketing, customer engagement, offer optimization, credit risk, and profitability maximization frameworks

• Proven experience owning existing customer engagement and retention strategies within credit cards, with accountability for defining and executing value-driven offer strategies (e.g., retention, spend, and balance growth initiatives)

• Experience applying a credit/lending mindset (APR offers, attrition, balances, portfolio impact)

• Experience in roles leading launches or implementation of new products or capabilities, or integrations/transformations of technology platforms

• Experience in data science or analytics roles involving projects with data infrastructure (data, platforms, models, monitoring tools)

• Experience in multiple credit card segments (consumer across full risk spectrum, small business, commercial, partnerships/co-brands)

• Strong understanding and application of risk and regulatory considerations within credit card portfolios

• Expertise in credit, product, and marketing data and analysis, with the ability to translate insights into business decisions

• Demonstrated ability to partner across marketing, credit/risk, and finance to align strategies with portfolio and P&L objectives

• Outstanding problem solving and decision-making skills based on analysis, rigorous logic, market and consumer dynamics, and operational assessments

• Strong conceptual thinking and ability to drive clarity in ambiguity while dealing with credit and operational problems

• Demonstrated excellence in verbal and written communication, influencing senior leaders through concise, datadriven presentations and clear strategic storytelling

• Demonstrated success leading and developing high-performing teams

Job Expectations:

• Ability to travel up to15% of the time

• This position offers a hybrid work schedule

• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.

Locations:

• 2200 Concord Pike, Wilmington, DE 19803

• 550 S Tryon Charlotte, NC 28202

• 111432-TX-Las Colinas Bldg A, Irving Campus

Required locations listed above.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.