ZipRecruiter

Log In

1

Director Credit Card Customer Service Jobs (NOW HIRING)

Paydora Pay

Credit Card Specialist

Boston, MA · On-site

$50K - $150K/yr

Paydora Pay is seeking motivated individuals nationwide to help local businesses reduce payment processing costs through industry-leading merchant services solutions. At Paydora, we believe success ...

Brex

Credit Card Counsel

San Francisco, CA · On-site

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Triwill Group

Credit Card Counsel

Seattle, WA · On-site

$220 - $270/hr

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Flexjet

Credit & Collections Specialist

Cleveland, OH · On-site

$21 - $28/hr

Manage credit card customers, ensuring cards are current, submit credit card invoices for payment ... service, or collections. * Experience in aviation or fuel is a plus.

Brex

Director, Credit Risk

Seattle, WA · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

InforCapital

Sr Director, Credit

Melville, NY · On-site

$180 - $280/hr

... Credit / Senior Director jobs in Melville, United States" are published.## About This RoleAbout ... asset services, asset lending and financing, and asset trading, with deep expertise in retail ...

Aplaro Ltd

Credit Business Analyst, Growth

Manhattan, NY · On-site

$166 - $195/hr

By using data and customer feedback, we design growth initiatives that expand our credit card offerings. We aim to make financial services accessible to everyone, building programs that support ...

previous pagenext page

Showing results 21-40

All JobsFinance and Insurance JobsCredit JobsCredit Specialist JobsDirector Credit Card Customer Service Jobs

Director Credit Card Customer Service information

See salary details

$84.5K

$156.3K

$301.5K

How much do director credit card customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director credit card customer service in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

More about Director Credit Card Customer Service jobs

What cities are hiring for Director Credit Card Customer Service jobs?

Cities with the most Director Credit Card Customer Service job openings:

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most Director Credit Card Customer Service jobs?

States with the most job openings for Director Credit Card Customer Service jobs include:

What job categories do people searching Director Credit Card Customer Service jobs look for?

The top searched job categories for Director Credit Card Customer Service jobs are:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $156,315 per year, or $75.2 per hour.

Credit Card Specialist

Paydora Pay

Boston, MA • On-site

$50K - $150K/yr

Other

Posted 5 days ago

Job description


About the Company


Looking for an opportunity where your effort directly impacts your income? Paydora Pay is seeking motivated individuals nationwide to help local businesses reduce payment processing costs through industry-leading merchant services solutions. At Paydora, we believe success comes from helping businesses succeed. Our representatives focus on building relationships, providing value, and creating long-term partnerships with merchants. With competitive solutions, ongoing support, and LIFETIME recurring residual income opportunities, you can build a rewarding and scalable career in the payments industry.


About the Role


This field-based, relationship-focused role offers uncapped commission potential, LIFETIME recurring residual income, comprehensive training, and the flexibility to build your business on your schedule. This is a field-based sales opportunity where you will work within your local market, meeting directly with business owners, building long-term relationships, and helping businesses improve their bottom line. "The question I always ask is this: would you rather have a guaranteed paycheck that's capped, or unlimited earning potential based on your performance? This opportunity is for people who want the second option." Please Note: This is an independent contractor (1099), commission-only position.


Responsibilities


  • Meet with local business owners to introduce payment processing solutions.
  • Identify opportunities to help businesses reduce costs and improve operations.
  • Build and maintain professional relationships within your community.
  • Generate new business through networking, referrals, and prospecting.
  • Educate merchants on available payment solutions and support resources.
  • Work alongside experienced sales leadership and receive ongoing coaching.


Qualifications


  • Excellent communication and relationship-building skills.
  • Comfortable engaging with business owners in person.
  • Entrepreneurial mindset and desire to control your income.
  • Sales experience is helpful but not required.
  • Willingness to learn and follow a proven sales process.
  • Self-motivated individuals with a strong work ethic.


Pay range and compensation package


  • Uncapped commission structure.
  • LIFETIME monthly residual income from active merchant accounts.
  • Average reps are making $50,000-$150,000 in their first year.
  • Flexible schedule and independence.
  • Comprehensive training and mentorship.
  • Advancement opportunities for top performers.
  • Dedicated support team and industry-leading technology.


Please Note: This is an independent contractor (1099), commission-only position.


Equal Opportunity Statement


Paydora Pay is committed to diversity and inclusivity. Apply today to learn more about joining our growing nationwide team!


Apply