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Director Credit Card Customer Service Jobs (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

Brex

Director, Credit Risk

San Francisco, CA · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Marqeta

Credit Risk Senior Manager

$180K - $225K/yr

  • Medical

  • Retirement

... customers. You will create something unique in the embedded credit space: a marketplace that ... Build, review, and refine consumer and commercial credit card risk and pricing strategies

Colorwave Inc

Director, Credit Risk

Salt Lake City, UT · On-site

$198K - $247K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Brex

Director, Credit Risk

Seattle, WA · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Colorwave Inc

Director, Credit Risk

Seattle, WA · On-site

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Brex

Director, Credit Risk

Seattle, WA · On-site

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... What you'll do As the Director of Credit Risk, reporting to the Chief Credit Officer, you'll lead ...

Colorwave Inc

Director, Credit Risk

Manhattan, NY · On-site

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Meijer, Inc.

Credit Card Champion

Jenison, MI

As a Cashier, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers.

MQ Referrals Only

Credit Risk Senior Manager

$180K - $225K/yr

  • Medical

  • Retirement

... customers. You will create something unique in the embedded credit space: a marketplace that ... Build, review, and refine consumer and commercial credit card risk and pricing strategies

Brex

Director, Credit Risk

New York, NY · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Clear Street

Director - Credit Risk

Manhattan, NY · On-site

$180K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy ... As Director of Credit Risk at Clear Street, you will be a senior leader within the Risk Management ...

Clear Street

Director - Credit Risk

New York, NY · On-site

$180K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy ... As Director of Credit Risk at Clear Street, you will be a senior leader within the Risk Management ...

Clear Street

Director - Credit Risk

New York, NY · Hybrid

$180K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy ... As Director of Credit Risk at Clear Street, you will be a senior leader within the Risk Management ...

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Showing results 41-60

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service Jobs

Director Credit Card Customer Service information

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$84.5K

$156.3K

$301.5K

How much do director credit card customer service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director credit card customer service in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

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The most popular types of Credit Card Customer Service jobs are:

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Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $156,315 per year, or $75.2 per hour.

Card Services Specialist

Alpine Bank Opportunities

Grand Junction, CO • On-site

$18 - $23/hr

Other

Posted 8 days ago

Job description

Card Services Specialist

The Card Services Specialist works within Alpine Bank's Card Services, working with debit cards, credit cards, Automatic Teller Machines (ATMs), Instant Issue Debit Cards, Digital Wallets, and Merchant Service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

  • Provides data entry for Card Services.
  • Works one on one with customers over the phone to resolve issues, answer questions, and ensures satisfaction with services and products.
  • Issues debit and credit cards based on customer needs and Alpine Bank's debit and credit card policy parameters.
  • Routinely performs back-office maintenance on both debit and credit cards.
  • Processes payments for both consumer and business credit card customers over the phone.
  • Answers questions for locations or other departments regarding card services products and procedures.
  • Regular and reliable on-site attendance is required as an essential function of this job.
  • Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications:

  • Detail oriented with exceptional organizational skills.
  • Knowledge of and comfortable using internet browsers and other computer programs.
  • Is a self-starter, works well under pressure, and meets deadlines.
  • Ability to write business letters and other information clearly and informatively; edits work for spelling and grammar.
  • Ability to communicate information in a clear and concise manner both in writing and verbally.
  • Ability to work in a fast-paced environment with a desire for professional growth.
  • Ability to work independently with a minimum of supervision.
  • Ability to make customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.
  • An understanding of the application of banking regulations.
  • Strong planning, time management and follow up skills, to ensure bank's needs are met by end of day.
  • Detail-oriented with the ability to work on multiple tasks in a fast-paced environment.

Education or Formal Training:

  • High School Diploma or General Education Degree (GED) required.

Experience:

  • Customer service experience is preferred.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.

Position anticipated to close September 11, 2026, or until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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