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3Rd Shift Credit Card Customer Service Jobs (NOW HIRING)

Scheels

Credit Card Specialist

Eden Prairie, MN · On-site

$17/hr

Execute Card Member Appreciation Days or other special promotions at a high level according to ... Excellent communication and customer service skills (both written and verbal) as well as ...

Valero Energy

Customer Service Associate I

Amarillo, TX · On-site

$13.25 - $18.25/hr

Description Valero is looking for a Customer Service Associate I to join our team at the Valero ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

New

Valero

Customer Service Associate I

Amarillo, TX

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

New

Blend360

Credit Card Strategist

Minneapolis, MN · On-site

$85K - $98K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

Blend360

Credit Card Strategist

Minneapolis, MN · On-site

$85K - $98K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

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3Rd Shift Credit Card Customer Service information

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How much do 3rd shift credit card customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 3rd shift credit card customer service in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the unique challenges and benefits of working the 3rd shift in Credit Card Customer Service?

Working the 3rd shift in Credit Card Customer Service often involves handling urgent or time-sensitive customer inquiries, as well as assisting customers across different time zones. While you may encounter fewer calls than during daytime hours, the issues can sometimes be more complex or require quick problem-solving skills. The quieter environment may allow for greater focus, and many companies offer shift differentials or additional pay for overnight work. Additionally, the 3rd shift can provide more flexibility for those seeking to balance work with daytime commitments.

What is a 3rd shift credit card customer service representative?

A 3rd shift credit card customer service representative is a professional who assists credit card customers during overnight hours, typically between 11 PM and 7 AM. These representatives handle inquiries about credit card accounts, process payments, resolve issues such as lost or stolen cards, and provide support for account-related concerns. Working the 3rd shift requires adaptability to late-night hours and strong communication skills to deliver effective customer service at any time. This role is essential for banks and credit card companies to offer 24/7 support to their customers.

What are the key skills and qualifications needed to thrive as a 3rd Shift Credit Card Customer Service Representative, and why are they important?

Success as a 3rd Shift Credit Card Customer Service Representative requires strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure payment processing platforms is typically needed. Patience, problem-solving abilities, and resilience are crucial soft skills, especially for handling late-night inquiries and escalated issues. These competencies ensure that customers receive timely, accurate, and empathetic support during non-standard hours, enhancing satisfaction and trust in the financial institution.

What is the difference between 3Rd Shift Credit Card Customer Service vs 3Rd Shift Call Center Representative?

Aspect3Rd Shift Credit Card Customer Service3Rd Shift Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; communication skills
Work EnvironmentBank or financial institution call centerVarious industries, including finance, retail, or tech
Employer & IndustryFinancial services, bankingMultiple sectors, including finance and retail
Search & Comparison IntentFocus on credit card customer support rolesBroader customer service roles in call centers

While both roles involve customer interaction via phone, 3Rd Shift Credit Card Customer Service specifically handles credit card inquiries for financial institutions, requiring knowledge of banking products. 3Rd Shift Call Center Representatives may work across various industries, handling general customer service tasks. The key difference lies in industry focus and specialized knowledge required for credit card services.

More about 3Rd Shift Credit Card Customer Service jobs
What cities are hiring for 3Rd Shift Credit Card Customer Service jobs? Cities with the most 3Rd Shift Credit Card Customer Service job openings:
What are the most commonly searched types of Credit Card Customer Service jobs? The most popular types of Credit Card Customer Service jobs are:
What states have the most 3Rd Shift Credit Card Customer Service jobs? States with the most job openings for 3Rd Shift Credit Card Customer Service jobs include:
What job categories do people searching 3Rd Shift Credit Card Customer Service jobs look for? The top searched job categories for 3Rd Shift Credit Card Customer Service jobs are:
3Rd Shift Credit Card Customer Service jobs near you
Infographic showing various 3Rd Shift Credit Card Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,239 per year, or $23.2 per hour.
Credit Card Customer Service Account Specialist I

Credit Card Customer Service Account Specialist I

JP Morgan Chase

Springfield, MO

Full-time

Medical, Retirement

Posted 9 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

71st of 170 rated banks

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

  • Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

 
Required qualifications, capabilities, and skills
 
  • Home location must reside within approximately 60 mile radius of 303 E Republic Rd, Springfield, Missouri, 65807
  • Communication, information gathering, and decision-making skills
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
  • Ability to solve problems and effectively present and explain solutions
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
  • High school diploma or GED required

 
Preferred qualifications, capabilities, and skills
 
  • Developing ability to use data to understand issues and opportunities
  • Developing skills in using AI technology for automation and prompt writing

 
Work Schedule

 
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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