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3Rd Shift Credit Card Customer Service Jobs (NOW HIRING)

dfb

Credit Card Specialist

Dearborn, MI

We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the ... Six months to one year of customer service experience, preferably within a financial institution.

Create Your Own Career

Credit Card Associate

$38K - $40K/yr

Credit Card Associate Bertelsmann Accounting Services, Inc. Westminster, United States, MD 21157 ... Opportunities to develop your financial, analytical, and customer service skills. Exposure to a ...

dfb

Credit Card Specialist

Dearborn, MI · On-site

We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the ... Six months to one year of customer service experience, preferably within a financial institution.

Bertelsmann-Jobs

Credit Card Associate

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

Bertelsmann

Credit Card Associate

MD · On-site

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

DFCU Financial

Credit Card Specialist

Dearborn, MI · On-site

We are seeking a full time Credit Card Specialist to join our team.Under general supervision, the ... Six months to one year of customer service experience, preferably within a financial institution.

Simmons Bank

Credit Card Specialist III

Pine Bluff, AR · On-site

Credit Card Specialist III It's fun to work in a company where people truly BELIEVE in what they're ... Three plus years of related experience required; banking operations and/or customer service ...

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How much do 3rd shift credit card customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for 3rd shift credit card customer service in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a 3rd shift credit card customer service representative?

A 3rd shift credit card customer service representative is a professional who assists credit card customers during overnight hours, typically between 11 PM and 7 AM. These representatives handle inquiries about credit card accounts, process payments, resolve issues such as lost or stolen cards, and provide support for account-related concerns. Working the 3rd shift requires adaptability to late-night hours and strong communication skills to deliver effective customer service at any time. This role is essential for banks and credit card companies to offer 24/7 support to their customers.

What are the key skills and qualifications needed to thrive as a 3rd shift credit card customer service representative?

Success as a 3rd Shift Credit Card Customer Service Representative requires strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure payment processing platforms is typically needed. Patience, problem-solving abilities, and resilience are crucial soft skills, especially for handling late-night inquiries and escalated issues. These competencies ensure that customers receive timely, accurate, and empathetic support during non-standard hours, enhancing satisfaction and trust in the financial institution.

What are the unique challenges and benefits of working the 3rd shift in credit card customer service?

Working the 3rd shift in Credit Card Customer Service often involves handling urgent or time-sensitive customer inquiries, as well as assisting customers across different time zones. While you may encounter fewer calls than during daytime hours, the issues can sometimes be more complex or require quick problem-solving skills. The quieter environment may allow for greater focus, and many companies offer shift differentials or additional pay for overnight work. Additionally, the 3rd shift can provide more flexibility for those seeking to balance work with daytime commitments.

What is the difference between 3Rd Shift Credit Card Customer Service vs 3Rd Shift Call Center Representative?

Aspect3Rd Shift Credit Card Customer Service3Rd Shift Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; communication skills
Work EnvironmentBank or financial institution call centerVarious industries, including finance, retail, or tech
Employer & IndustryFinancial services, bankingMultiple sectors, including finance and retail
Search & Comparison IntentFocus on credit card customer support rolesBroader customer service roles in call centers

While both roles involve customer interaction via phone, 3Rd Shift Credit Card Customer Service specifically handles credit card inquiries for financial institutions, requiring knowledge of banking products. 3Rd Shift Call Center Representatives may work across various industries, handling general customer service tasks. The key difference lies in industry focus and specialized knowledge required for credit card services.

More about 3Rd Shift Credit Card Customer Service jobs

What cities are hiring for 3Rd Shift Credit Card Customer Service jobs?

Cities with the most 3Rd Shift Credit Card Customer Service job openings:

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most 3Rd Shift Credit Card Customer Service jobs?

States with the most job openings for 3Rd Shift Credit Card Customer Service jobs include:

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For 3Rd Shift Credit Card Customer Service jobs, the most frequently searched job titles are:

3Rd Shift Credit Card Customer Service jobs near you
Infographic showing various 3Rd Shift Credit Card Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Credit Card Specialist

Dearborn, MI

dfb
See more jobs at dfbexternal

Full-time

Posted 16 days ago

Job description

The Opportunity: We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the Credit Card Specialist will support the credit card programs as primary contact for front line staff. Provide direction and error resolution in compliance with federal regulations, affiliated card networks, and company policy and procedure.  

What You’ll Do: 

  • Provide research, problem-solving and phone support to staff through general and specialized phone queues.  
  • Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.  
  • Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.  
  • Prepare written correspondence to members using approved templates.  
  • Monitor exception and file maintenance reports and take necessary action.  
  • Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.  
  • Comply with information security procedures to protect member information.  
  • Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.  
  • Perform other duties as assigned.  

What You’ll Need:  

  • High school diploma or equivalent.
  • Six months to one year of customer service experience, preferably within a financial institution. 
  • Ability to manage multiple priorities.  
  • Proficient in Microsoft 365.   
  • Experience using Microsoft Excel.
  • Demonstrated analytical and problem-solving skills.   
  • Able toinitiateand embrace change.   
  • Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.  

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