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3Rd Shift Credit Card Customer Service Jobs (NOW HIRING)

Blend360

Credit Card Strategist

Colorado Springs, CO · On-site

$80K - $93K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

Blend360

Credit Card Strategist

Minneapolis, MN

$85K - $98K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

Blend360

Credit Card Strategist

Minneapolis, MN · On-site

$85K - $98K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

Brex

Credit Card Counsel

Salt Lake City, UT · On-site

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Blend360

Credit Card Strategist

Minneapolis, MN

$85K - $98K/yr

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... Analyze consumer credit card portfolio performance across the customer lifecycle, including ...

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How much do 3rd shift credit card customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for 3rd shift credit card customer service in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a 3rd shift credit card customer service representative?

A 3rd shift credit card customer service representative is a professional who assists credit card customers during overnight hours, typically between 11 PM and 7 AM. These representatives handle inquiries about credit card accounts, process payments, resolve issues such as lost or stolen cards, and provide support for account-related concerns. Working the 3rd shift requires adaptability to late-night hours and strong communication skills to deliver effective customer service at any time. This role is essential for banks and credit card companies to offer 24/7 support to their customers.

What are the key skills and qualifications needed to thrive as a 3rd shift credit card customer service representative?

Success as a 3rd Shift Credit Card Customer Service Representative requires strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure payment processing platforms is typically needed. Patience, problem-solving abilities, and resilience are crucial soft skills, especially for handling late-night inquiries and escalated issues. These competencies ensure that customers receive timely, accurate, and empathetic support during non-standard hours, enhancing satisfaction and trust in the financial institution.

What are the unique challenges and benefits of working the 3rd shift in credit card customer service?

Working the 3rd shift in Credit Card Customer Service often involves handling urgent or time-sensitive customer inquiries, as well as assisting customers across different time zones. While you may encounter fewer calls than during daytime hours, the issues can sometimes be more complex or require quick problem-solving skills. The quieter environment may allow for greater focus, and many companies offer shift differentials or additional pay for overnight work. Additionally, the 3rd shift can provide more flexibility for those seeking to balance work with daytime commitments.

What is the difference between 3Rd Shift Credit Card Customer Service vs 3Rd Shift Call Center Representative?

Aspect3Rd Shift Credit Card Customer Service3Rd Shift Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; communication skills
Work EnvironmentBank or financial institution call centerVarious industries, including finance, retail, or tech
Employer & IndustryFinancial services, bankingMultiple sectors, including finance and retail
Search & Comparison IntentFocus on credit card customer support rolesBroader customer service roles in call centers

While both roles involve customer interaction via phone, 3Rd Shift Credit Card Customer Service specifically handles credit card inquiries for financial institutions, requiring knowledge of banking products. 3Rd Shift Call Center Representatives may work across various industries, handling general customer service tasks. The key difference lies in industry focus and specialized knowledge required for credit card services.

More about 3Rd Shift Credit Card Customer Service jobs

What cities are hiring for 3Rd Shift Credit Card Customer Service jobs?

Cities with the most 3Rd Shift Credit Card Customer Service job openings:

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most 3Rd Shift Credit Card Customer Service jobs?

States with the most job openings for 3Rd Shift Credit Card Customer Service jobs include:

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The top searched job categories for 3Rd Shift Credit Card Customer Service jobs are:

3Rd Shift Credit Card Customer Service jobs near you
Infographic showing various 3Rd Shift Credit Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Credit Card Strategist

Blend360

Colorado Springs, CO • On-site

$80K - $93K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Company Description
Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.
Job Description
Our client, a leading financial services institution, is seeking a Cards Portfolio Analyst to support the growth, performance, and optimization of its consumer credit card portfolio. This individual will leverage data, analytics, and portfolio management best practices to generate actionable insights that drive customer acquisition, engagement, retention, and overall portfolio profitability.
This role is ideal for an analytically driven professional with experience in credit cards, consumer lending, portfolio analytics, or financial services marketing. The successful candidate will combine strategic thinking with hands-on data analysis to help inform marketing strategies, improve customer experience, and support business growth initiatives.
The Details:
  • Location: Hybrid (Minneapolis, MN or Colorado Springs, CO)
  • Duration: Approximately a 6-month consulting role with the possibility of extension (must be able to work on Blend's W2 without sponsorship)
  • Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, and an incredibly supportive team cheering you on!

What you'll do:
Portfolio Performance & Growth Analytics
  • Analyze consumer credit card portfolio performance across the customer lifecycle, including acquisition, activation, engagement, retention, and reactivation initiatives.
  • Identify trends, customer behaviors, and portfolio opportunities that support growth, increased card usage, and improved customer engagement.
  • Monitor key portfolio metrics and provide actionable recommendations to improve business performance.

Marketing Analytics & Reporting
  • Partner with marketing teams to evaluate campaign effectiveness and measure the impact of customer acquisition and engagement initiatives.
  • Support A/B testing, segmentation analysis, and performance measurement efforts to optimize marketing investments.
  • Deliver insights that help guide marketing strategy, customer targeting, and portfolio growth initiatives.

Dashboard Development & Business Intelligence
  • Design, develop, and maintain executive dashboards and reporting solutions using tools such as Tableau, Power BI, SQL, and related business intelligence platforms.
  • Ensure data integrity, consistency, and accuracy across multiple enterprise data sources.
  • Create scalable reporting frameworks that improve visibility into portfolio performance and reduce manual reporting efforts.

Cross-Functional Partnership
  • Collaborate closely with Product Management, Marketing, Analytics, Operations, and Data teams to translate business questions into analytical solutions.
  • Support business case development, prioritization, and implementation of portfolio enhancement initiatives.
  • Present findings and recommendations to stakeholders, helping drive data-informed decision-making across the organization.

Portfolio Governance & Continuous Improvement
  • Establish repeatable reporting processes and governance standards that improve efficiency and scalability.
  • Conduct ongoing portfolio reviews and performance assessments against established goals and KPIs.
  • Monitor industry trends, competitive offerings, and customer behavior patterns to identify new opportunities for portfolio optimization.

Qualifications
Education & Experience
  • Bachelor's degree in Business, Finance, Analytics, Economics, Marketing, or a related field.
  • 5+ years of experience in financial services, consumer lending, credit cards, portfolio analytics, or related disciplines.
  • 3+ years of experience in data analysis, reporting, business intelligence, or portfolio management.
  • Experience using data and analytics to influence business decisions and marketing strategies.
  • Wealth management, banking, consumer lending, or credit card industry experience strongly preferred.

Technical Skills
  • Advanced analytical and problem-solving capabilities with the ability to transform complex data into meaningful business insights.
  • Strong SQL skills and experience querying large datasets.
  • Experience developing dashboards and reporting solutions using Tableau, Power BI, or similar visualization tools.
  • Experience defining, measuring, and reporting on KPIs and portfolio performance metrics.
  • Familiarity with enterprise data environments and multiple data source integrations.
  • Exposure to Databricks or similar modern data platforms is a plus.

Marketing & Business Acumen
  • Understanding of customer lifecycle management, campaign analytics, customer segmentation, and engagement strategies.
  • Experience supporting marketing performance measurement and optimization initiatives.
  • Knowledge of consumer credit card products, payments, lending, or related financial products preferred.

Soft Skills
  • Excellent communication and presentation skills, with the ability to explain analytical findings to both technical and non-technical audiences.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Collaborative mindset with experience working in cross-functional environments.
  • Self-starter who thrives in fast-paced, data-driven organizations.

Additional Information
The targeted pay range for this role is $45.00-50.00 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.
A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success. We are determined to have equality in the workplace, within our team and as an extension of our clients' team.
BLEND360 is an equal opportunity employer.

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