ZipRecruiter

Log In

1

Voice Of Customer Manager Jobs (NOW HIRING)

Figma

Program Manager, Voice of the Customer

They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

Experience leading Voice of Customer programs. * Familiarity with workforce management and forecasting. * Experience overseeing customer support technology implementations or platform migrations ...

Sauce

Director of Customer Experience

Mundelein, IL · On-site

You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a ...

Eaton Plc

Customer Success Manager

Beachwood, OH · On-site

Share actionable Voice of Customer insights with Product, Offer Management, Support, Services, Sales, and Commercial Operations to inform roadmap, service, and customer experience improvements.

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Share actionable Voice of Customer insights with Product, Offer Management, Support, Services, Sales, and Commercial Operations to inform roadmap, service, and customer experience improvements.

next page

Showing results 1-20

All JobsVoice Of Customer JobsVoice Of Customer Manager Jobs

Voice Of Customer Manager information

See salary details

$33K

$66.1K

$107K

How much do voice of customer manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for voice of customer manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a voice of customer manager?

A Voice of Customer (VoC) Manager is a professional responsible for collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience. They design and manage programs that capture customer insights through surveys, interviews, social media, and other channels. The VoC Manager works closely with various departments to ensure customer feedback is used to drive business improvements and enhance satisfaction.

How does a voice of customer manager typically collaborate with cross-functional teams to drive customer-centric improvements?

A Voice of Customer (VoC) Manager frequently works with teams across marketing, product development, customer support, and quality assurance to ensure customer feedback informs business decisions. They organize and lead regular meetings to share insights, prioritize customer pain points, and develop action plans. Collaboration often involves translating customer data into actionable recommendations and tracking the effectiveness of implemented changes. This cross-departmental teamwork is essential for creating a unified customer experience and fostering a culture focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a voice of customer manager, and why are they important?

To thrive as a Voice Of Customer Manager, you need expertise in customer experience management, data analysis, and a solid understanding of business operations, often supported by a relevant bachelor’s degree. Experience with customer feedback platforms, survey tools, CRM systems like Salesforce, and data visualization software such as Tableau is typically required. Exceptional communication, empathy, and stakeholder management skills help you turn insights into actionable strategies and build organizational buy-in. These abilities are crucial for effectively capturing the customer perspective and driving meaningful improvements across the business.

What is the difference between Voice Of Customer Manager vs Customer Experience Analyst?

AspectVoice Of Customer ManagerCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in customer insightsBachelor's degree, background in data analysis or market research
Work EnvironmentCollaborates with marketing, product teams, and customer serviceAnalyzes customer data, surveys, and feedback to improve experience
Employer & Industry UsageUsed across retail, tech, and service industries to gather customer voiceCommon in marketing, consulting, and customer-centric companies

The Voice Of Customer Manager focuses on collecting and interpreting customer feedback to influence business strategies, while the Customer Experience Analyst emphasizes analyzing data to improve overall customer satisfaction. Both roles require similar skills but differ in their primary focus and daily tasks.

More about Voice Of Customer Manager jobs

What cities are hiring for Voice Of Customer Manager jobs?

Cities with the most Voice Of Customer Manager job openings:

What are the most commonly searched types of Voice Of Customer jobs?

The most popular types of Voice Of Customer jobs are:

What states have the most Voice Of Customer Manager jobs?

States with the most job openings for Voice Of Customer Manager jobs include:

What job categories do people searching Voice Of Customer Manager jobs look for?

The top searched job categories for Voice Of Customer Manager jobs are:

Voice Of Customer Manager jobs near you
Infographic showing various Voice Of Customer Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Voice of Customer Program Manager

Globe Telecom, Inc.

Globe, AZ

Full-time

Re-posted 7 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement. Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management

DUTIES AND RESPONSIBILITIES:

Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement

  • Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research
  • Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution
  • Identifies opportunities to align and/or innovate around Customer Experience design

Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management

  • Facilitates prioritization and development of initiatives to close the VOC loop
  • Drives collaboration among internal stakeholders to follow through on agreed VOC initiatives
  • Monitors successful execution and impact on NPS improvement

Manages strategic VOC programs

  • Develops the strategies and execution plans to address priority VOC insights
  • Leads the end-to-end execution of the priority VOC programs
  • Drives NPS improvement from successful delivery of VOC programs

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Apply