Voice Of Customer Manager Jobs (NOW HIRING)

Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
About the Role
We are seeking an experienced and strategic individual to fill the hybrid role of Field Lead, Voice of Customer (VOC) Industry Expert and Sales Engineering. This is a critical Field Leadership position that will be instrumental in driving the success of our VOC solutions. The ideal candidate possesses deep, multi-year expertise in the Voice of Customer space combined with significant experience in Sales Engineering (SE) and SE leadership. This role requires a proven track record of developing and implementing high-impact pre-sales strategies and technical enablement programs. Success id derived from working with Sales Engineering leadership and Voice of Customer Go-to-Market leadership to develop an effective sales methodology for our new Voice of Customer solution that scales well to the Global Field.
Responsibilities
Strategy and Leadership

• Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
• Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
• Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points

Technical Enablement and Scaling

• Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
• Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
• Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides

Sales Support and Execution

• Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
• Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
• Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

Requirements
Required Experience

• Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices
• Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets
• Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required
  Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans

Skills and Attributes

• Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Strong technical aptitude and ability to quickly master new software and platforms
• Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset
• Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad

$135,000 - $160,000 a year
30% variable compensation
Recruitment Process
Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
- Recruiter Screen (30 minutes)
- Assessment (60 minutes)
- Hiring Manager Interview (45 minutes)
- Peer Demo (30 minutes)
- Panel Presentation (60 minutes)
- Chief Revenue Officer Interview (30 minutes)
- CEO Interview (30 minutes)
Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
About Quantum Metric
As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.
Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote