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Voice Of Customer Manager Jobs (NOW HIRING)

Acosta

Customer Manager

Marlborough, MA

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their ...

Acosta

Customer Manager

Hartford, CT · On-site

$52K - $65K/yr

Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Responsibilities Here's what you'll be doing: * Achieve Sales Goals

Sauce

Director of Customer Experience

Mundelein, IL

You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a ...

Acosta

Customer Manager

Hartford, CT

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their ...

GCX

Director of Customer Service

This role ensures the Customer Service and Data Management teams can meet current needs while scaling to support future growth. This position serves as the voice of the customer, turning feedback ...

Haven Energy

Experience Program Manager

$85K - $115K/yr

What You'll Do Own Voice of Customer Programs * Manage customer feedback programs including NPS, CSAT, cancellation surveys, and referral feedback * Monitor response rates and feedback quality

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

Develop and manage customer health scoring, dashboards, and success metrics * Analyze adoption, usage, engagement, and business outcome data to identify risks and opportunities * Act as the voice of ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Steer

Manager of Customer Success

OR · On-site +1

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Steer

Manager of Customer Success

Austin, TX · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

You'll partner closely with the account management team to support renewals and ensure customers see Ivo as an indispensable part of their operations. * Be the Voice of the Customer This is a cross ...

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Voice Of Customer Manager information

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$33K

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How much do voice of customer manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for voice of customer manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a Voice of Customer Manager?

A Voice of Customer (VoC) Manager is a professional responsible for collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience. They design and manage programs that capture customer insights through surveys, interviews, social media, and other channels. The VoC Manager works closely with various departments to ensure customer feedback is used to drive business improvements and enhance satisfaction.

What is the difference between Voice Of Customer Manager vs Customer Experience Analyst?

AspectVoice Of Customer ManagerCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in customer insightsBachelor's degree, background in data analysis or market research
Work EnvironmentCollaborates with marketing, product teams, and customer serviceAnalyzes customer data, surveys, and feedback to improve experience
Employer & Industry UsageUsed across retail, tech, and service industries to gather customer voiceCommon in marketing, consulting, and customer-centric companies

The Voice Of Customer Manager focuses on collecting and interpreting customer feedback to influence business strategies, while the Customer Experience Analyst emphasizes analyzing data to improve overall customer satisfaction. Both roles require similar skills but differ in their primary focus and daily tasks.

How does a Voice of Customer Manager typically collaborate with cross-functional teams to drive customer-centric improvements?

A Voice of Customer (VoC) Manager frequently works with teams across marketing, product development, customer support, and quality assurance to ensure customer feedback informs business decisions. They organize and lead regular meetings to share insights, prioritize customer pain points, and develop action plans. Collaboration often involves translating customer data into actionable recommendations and tracking the effectiveness of implemented changes. This cross-departmental teamwork is essential for creating a unified customer experience and fostering a culture focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a Voice Of Customer Manager, and why are they important?

To thrive as a Voice Of Customer Manager, you need expertise in customer experience management, data analysis, and a solid understanding of business operations, often supported by a relevant bachelor’s degree. Experience with customer feedback platforms, survey tools, CRM systems like Salesforce, and data visualization software such as Tableau is typically required. Exceptional communication, empathy, and stakeholder management skills help you turn insights into actionable strategies and build organizational buy-in. These abilities are crucial for effectively capturing the customer perspective and driving meaningful improvements across the business.
More about Voice Of Customer Manager jobs
What cities are hiring for Voice Of Customer Manager jobs? Cities with the most Voice Of Customer Manager job openings:
What are the most commonly searched types of Voice Of Customer jobs? The most popular types of Voice Of Customer jobs are:
What states have the most Voice Of Customer Manager jobs? States with the most job openings for Voice Of Customer Manager jobs include:
What job categories do people searching Voice Of Customer Manager jobs look for? The top searched job categories for Voice Of Customer Manager jobs are:
Voice Of Customer Manager jobs near you
Infographic showing various Voice Of Customer Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Voice of Customer Program Manager

Globe Telecom, Inc.

Globe, AZ

Full-time

Re-posted 9 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Data Modeling, AI Automation & Insights Specialist powers the analytical backbone of the Governance & Insights team. This role automates the reporting pipeline, builds predictive CX models, and applies AI and NLP to transform raw data from surveys, operations, frontliner feedback, and process signals into decision-ready insights for all Globe brands and territories.

DUTIES AND RESPONSIBILITIES:

1. Automated Reporting Pipeline

Design and maintain an end-to-end automated pipeline for monthly VOX decks - from data ingestion and transformation to chart

generation and AI-drafted narrative, targeting 70%+ manual effort reduction.

2. Predictive NPS & Churn Modeling

Build and continuously improve predictive models for NPS and churn risk per brand, territory, and episode using survey, CRM, billing,

and network operational data as features.

3. Multi-Source Data Integration

Architect and maintain data connectors integrating survey platforms, CRM, FSM ticketing, billing systems, and network ops data into

a unified VOC data warehouse or lakehouse.

4. NLP & Verbatim Text Analytics

Apply NLP techniques (sentiment analysis, topic modeling, clustering) to open-ended survey responses and social listening data to

surface recurring themes, early warning signals, and root-cause patterns.

5. Self-Serve Insights Infrastructure

Build and maintain interactive dashboards and self-serve portals (Power BI / Tableau / Looker) enabling VOX Champions to explore

Brand, Territory, and Episode NPS without G&I intervention.

6. Data Governance & Quality

Establish data quality standards, anomaly detection, and audit trails for all VOC data pipelines; ensure consistency in KPI definitions

across all brands and reporting cycles.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Apply