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Voice Of Customer Manager Jobs (NOW HIRING)

WSA Americas

Customer Service Manager

Hauppauge, NY · On-site

Act as a champion for the Voice of the Customer (VOC) across the organization. 3. Operational Excellence * Oversee daily workforce management, including staffing, scheduling, and capacity planning.

Socket.dev

Director of Customer Service

Bowling Green, OH · On-site

$90 - $130/hr

Description Manages the Customer Service Team activities and interacts with other inner company ... The Director of Customer Service must be able to work with people with different needs. They must ...

NEOGOV

Director of Customer Service

El Segundo, CA

NEOGOV is looking for a Director of Customer Service who can take the organization to its next ... Provide overall management, guidance, and support to the team, and create meaningful career growth ...

Zipher

Customer Success Manager

Manhattan, NY · On-site

$80 - $120/hr

Act as the voice of the customer internally, partnering with product, engineering, sales, and leadership * Identify risks early and proactively manage customer health, engagement, and satisfaction

Resideo

Customer Success Manger

Louisville, KY · On-site

Act as the voice of the customer across internal teams * Translate customer feedback into ... Proven experience managing enterprise or high-value customer relationships * Strong communication ...

New

tabs platform inc

Head of Customer Success

Manhattan, NY · On-site

$120 - $150/hr

Lead and grow the CS team -- managing both individual contributors and a manager. Define career ... Carry the voice of the customer: Bring sharp, specific feedback to Product and Engineering on why ...

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100K - $150K/yr

Director Of Customer Experience Hot Job Foot Levelers Ltd - Roanoke, VA 24012 Salary Range $100,000 ... Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call ...

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100 - $150/hr

Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call ... Measure the impact of training through employee performance and customer outcomes. Customer Growth ...

New

Apex Tool Group

Manager, Customer Service

Lexington, SC · On-site

Use KPIs, Voice of Customer insights, and service trends to drive improvements in responsiveness, order accuracy, backlog management, and customer satisfaction. * Lead corrective action for recurring ...

Ag

Customer Delivery Relations Manager

Mobile, AL · On-site

Work with Global MFT to contribute to monthly articles and reports Promote Voice of the Customer ... Project Management Fundamentals: Ability to apply the appropriate project management methods ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Represent the player's voice and make sure their perspective informs both product and operational ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

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Voice Of Customer Manager information

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$33K

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$107K

How much do voice of customer manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for voice of customer manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a voice of customer manager?

A Voice of Customer (VoC) Manager is a professional responsible for collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience. They design and manage programs that capture customer insights through surveys, interviews, social media, and other channels. The VoC Manager works closely with various departments to ensure customer feedback is used to drive business improvements and enhance satisfaction.

How does a voice of customer manager typically collaborate with cross-functional teams to drive customer-centric improvements?

A Voice of Customer (VoC) Manager frequently works with teams across marketing, product development, customer support, and quality assurance to ensure customer feedback informs business decisions. They organize and lead regular meetings to share insights, prioritize customer pain points, and develop action plans. Collaboration often involves translating customer data into actionable recommendations and tracking the effectiveness of implemented changes. This cross-departmental teamwork is essential for creating a unified customer experience and fostering a culture focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a voice of customer manager, and why are they important?

To thrive as a Voice Of Customer Manager, you need expertise in customer experience management, data analysis, and a solid understanding of business operations, often supported by a relevant bachelor’s degree. Experience with customer feedback platforms, survey tools, CRM systems like Salesforce, and data visualization software such as Tableau is typically required. Exceptional communication, empathy, and stakeholder management skills help you turn insights into actionable strategies and build organizational buy-in. These abilities are crucial for effectively capturing the customer perspective and driving meaningful improvements across the business.

What is the difference between Voice Of Customer Manager vs Customer Experience Analyst?

AspectVoice Of Customer ManagerCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in customer insightsBachelor's degree, background in data analysis or market research
Work EnvironmentCollaborates with marketing, product teams, and customer serviceAnalyzes customer data, surveys, and feedback to improve experience
Employer & Industry UsageUsed across retail, tech, and service industries to gather customer voiceCommon in marketing, consulting, and customer-centric companies

The Voice Of Customer Manager focuses on collecting and interpreting customer feedback to influence business strategies, while the Customer Experience Analyst emphasizes analyzing data to improve overall customer satisfaction. Both roles require similar skills but differ in their primary focus and daily tasks.

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What are the most commonly searched types of Voice Of Customer jobs?

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Voice Of Customer Manager jobs near you
Infographic showing various Voice Of Customer Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Service Manager

WSA Americas

Hauppauge, NY • On-site

Full-time

Posted 26 days ago

Job description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • 1. Leadership & Team Development
    • Build, lead, and maintain a high-performance customer service team culture.
    • Conduct regular one-on-one meetings focused on coaching, performance, and career
    • Maintain expertise across all products, processes, and service channels (commercial, key, retail).

    2. Customer Experience Management
    • Ensure all customer interactions are professional, efficient, and solution oriented.
    • Monitor customer satisfaction metrics for multibrand customers
    • Manage and resolve escalated customer issues
    • Act as a champion for the Voice of the Customer (VOC) across the organization.

    3. Operational Excellence
    • Oversee daily workforce management, including staffing, scheduling, and capacity planning.
    • Ensure service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements are consistently met.
    • Maintain and update process documentation and standard operating procedures (SOPs).
    • Manage and ensure completion of training programs, system updates, and new initiative rollouts.

    4. Performance Management & Reporting
    • Address performance gaps through structured action plans and coaching.
    • Manage attendance and adherence expectations.
    • Develop and implement incentive and recognition programs.

    5. Coaching & Quality Assurance
    • Conduct regular call evaluations and provide timely feedback (within 48 hours).
    • Utilize structured coaching methods to improve performance.
    • Provide real-time support and guidance during customer interactions.

    6. Communication & Stakeholder Management
    • Lead regular team meetings to communicate updates, priorities, and performance expectations.
    • Promote a culture of open communication and feedback.
    • Manage escalated customer interactions with professionalism and accountability.
    • Ensure accurate documentation of customer interactions and escalations in CRM systems (e.g., Salesforce).

    7. Employee Engagement & Development
    • Develop individualized development plans for team members.
    • Foster a positive, inclusive, and engaging team environment.
    • Recognize and reward employee achievements and contributions.
    • Encourage team-building activities

    8. Process Improvement
    • Participate in pilot programs, system enhancements, and innovation initiatives.
    • Ensure team readiness for new processes through training and communication.

    9. Tools & Systems
    • Maintain proficiency in key systems, ERP,CRM

REQUIREMENTS:
  • Proven experience in customer service management or a similar leadership role.
  • Strong leadership, coaching, and team development skills.
  • Excellent communication and problem-solving abilities.
  • Experience managing KPIs, service levels, and performance metrics.
  • Proficiency in CRM and customer service technologies.
  • Ability to work cross-functionally and drive operational improvements.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.
Department Sales Role Service Excellence Locations Hauppauge Remote status Hybrid

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