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Customer Service Quality Jobs (NOW HIRING)

Parsons Corporation

Customer Service Quality Manager

$103K - $181K/yr

Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills ...

Hologic

Service Quality Engineer

Newark, DE · On-site

$70K - $90K/yr

... customer feedback, and using those insights to increase efficiency and elevate service quality ... across the department and the broader organization. Essential Duties and Responsibilities: * Works ...

Hologic

Service Quality Engineer Lead

Newark, DE · On-site

$120K - $188K/yr

... customer feedback, and using those insights to increase efficiency and elevate service quality ... across the department and the broader organization. Essential Duties and Responsibilities: * Works ...

Boeing

Product & Service Quality Manager

Auburn, WA · On-site

Product & Service Quality Manager Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Adaptability, Communication, Continuous Improvement, Customer Focus, Managing Conflict, Building ...

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

QFS Services, Inc.

Customer Service

Dallas, TX

$18/hr

Monitor customer feedback and suggest improvements to enhance service quality. Qualifications & Requirements * Strong communication skills, both verbal and written. * Ability to multitask and manage ...

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Customer Service Quality information

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How much do customer service quality jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

How does a Customer Service Quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

What are the key skills and qualifications needed to thrive as a Customer Service Quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.
More about Customer Service Quality jobs
What cities are hiring for Customer Service Quality jobs? Cities with the most Customer Service Quality job openings:
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What states have the most Customer Service Quality jobs? States with the most job openings for Customer Service Quality jobs include:
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Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Quality Manager

Customer Service Quality Manager

Parsons Corporation

Remote

$103K - $181K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Parsons rating

7.9

Company rating: 7.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

156th of 352 rated engineering

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA.
This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the continental United States, Alaska, Hawaii, and U.S. Territories
What You'll Be Doing:
  • Under the supervision of the program's National Engineering Manger, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system type
  • Monitor the effectiveness of those checklists and improve as needed
  • Coordinate with multiple installation teams in the field to arrange for final or pre-final inspections
  • Develop pertinent customer satisfaction surveys for end users
  • Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS)
  • Analyze CSS data for trends and make programmatic suggestions to the Regional Program Manager and National Quality Manager for improvement

What Required Skills You'll Bring:
  • A bachelors degree in engineering or construction management with at least 8 years of experience (or equivalent work experience).
  • Intimate knowledge of construction means and methods
  • Past experience in equipment installation techniques
  • Previous experience with client or customer relationships such as face to face sales, customer service after the fact, or other similar work
  • Experience working with other Federal agencies or departments
  • Must be able to meet customer security requirements. A background check by Federal Authorities will be performed.

What Desired Skills You'll Bring:
  • Experience working within the FAA National Airspace System is a plus

Security Clearance Requirement:
None
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $103,500.00 - $181,100.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

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