Customer Service Quality Manager Jobs (NOW HIRING)

The manufacturing Quality Assurance Analyst is responsible for managing and completing the returns process in accordance with company guidelines. This role involves recording and coordinating activities across multiple sites and departments, including manufacturing, customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input return information on customer accounts, and perform various quality-related duties, including corrective and preventive action (CAPA) analysis.
Additionally, the Analyst will periodically review internal control procedures and business processes to identify and recommend improvements that enhance efficiency and the accuracy of internal processing. The Analyst will take a lead role in working with management to conduct root cause analysis using the 5Y problem-solving method. Furthermore, the Analyst will prepare and maintain accurate data analysis reports to identify trends and initiate corrective actions.
A day in the life of a Quality Assurance Analyst can look like
Investigate customer complaints and non-conformance issues.
Draft quality assurance policies and procedures.
Interpret and implement quality assurance standards.
Review the implementation and efficiency of quality and inspection systems.
Collect and compile statistical quality data.
Analyze data to identify areas for improvement in the quality system.
Develop, recommend, and monitor corrective and preventive actions.
Prepare reports to communicate the outcomes of quality activities.
Evaluate audit findings and implement appropriate corrective actions.
Manage document management systems.
Perform other projects and duties as assigned.
We are looking for you to have
Associate's degree in a technical field with 2+ years' experience
Strong computer skills including Microsoft Office and databases
Experience with a CRM, MRP/ERP System
Experience in a manufacturing environment desirable
Knowledge of tools, concepts and methodologies of QA
Must be able to work in the U.S.
Competencies
Excellent communication and follow-up skills
Detail and task orientated
Continuous improvement/innovation
Must be able to read and write English
Are accountable to others
Have the courage to challenge the status quo
Are honest with co-workers and customers
Able to be innovative problem solvers
Are engaged team members
Add value to the Company
Expects excellence of self and others
Overserves top customers
Understands, simplifies and acts to improve processes
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "Occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more working time.
While performing the duties and responsibilities of this position, the employee is occasionally required to walk, use foot/feet to operate machine, climb or balance, stoop, kneel, crouch or crawl, reach above shoulders and move from place to place. The incumbent will regularly stand, sit and talk and listen and will frequently use hands to finger, handle or touch. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
During the performance of his/her work duties, the incumbent will be required to occasionally lift up to 50 pounds, and will frequently lift up to 25 pounds such as moving parts from material storage and moving parts in and out of work area.
What we offer you
The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
Other benefits include
Paid training.
Team bonuses and learning incentives.
Medical, Dental, and Vision insurance.
Life insurance.
Employer-paid Short- and Long-Term Disability insurance.
401k with company match.
Tuition reimbursement for Undergraduate and Graduate education.
Paid time off.