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Customer Service Quality Manager Jobs (NOW HIRING)

Boeing

Product & Service Quality Manager

Everett, WA · On-site

Product & Service Quality Manager Company: The Boeing Company Boeing Defense, Space & Security (BDS ... Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer ...

Boeing

Product & Service Quality Manager

Tukwila, WA · On-site

$119K - $162K/yr

Product & Service Quality Manager Company: The Boeing Company Boeing Defense, Space & Security (BDS ... Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer ...

Ten Group

Customer Service Quality Analyst

New York, NY · On-site

We are already the global market leader for lifestyle management and concierge services, providing ... As a Service Excellence Quality Assurance Analyst , you will act as an independent guardian of ...

Rotating Machinery Svcs Inc

Quality Manager

Chicopee, MA · On-site

$110K - $120K/yr

Rotating Machinery Services Quality Manager Shop Environment Chicopee, MA - Exempt - Full Time ... The Quality Manager shall promote strong employee and customer relationships pertaining to quality ...

Apply Early

Johnson Controls

Customer Quality Analyst

York, PA · On-site

$75K - $100K/yr

The role focuses on managing customer-reported quality issues, ensuring they're understood ... The coordinator supports service execution quality, tracks customer feedback, and ensures alignment ...

OES Global Inc.

Quality Manager

San Antonio, TX · On-site

POSITION DESCRIPTION The Quality Manager is responsible for leading and managing corporate quality ... and services, ensuring compliance with customer requirements and industry standards. Conduct ...

Grundfos

Customer Quality Manager

Fresno, CA · On-site

$110K - $164K/yr

Quality Customer Quality Manager Apply now * Apply Now * Start applying with LinkedIn Start ... Collaborate cross-functionally with Sales, Operations, Product Development, Service, and Supplier ...

AmeriPharma

Quality Manager

Laguna Hills, CA · On-site

$95K - $114K/yr

The Quality Manager works collaboratively with department leaders to identify quality risks ... Monitor complaints, incidents, medication errors, adverse events, service issues, documentation ...

Echelon Supply and Service

Quality Manager

Liverpool, NY · On-site

$100K - $110K/yr

... customers' success through reliable, innovative products and outstanding service. Join us in ... The Quality Manager will serve as the primary interface with DCMA and government auditors, oversee ...

Apply Early

Hohl Industrial Services Inc

Quality Manager

Tonawanda, NY · On-site

$105K - $130K/yr

Hohl Industrial Services, Inc. is seeking an experienced Quality Manager to lead and oversee our ... This position is responsible for ensuring compliance with customer requirements, industry standards ...

Rivian

Quality Manager

Normal, IL

$125K - $157K/yr

... customer requirements * Team Leadership: Lead, mentor, and manage the team of Plant Quality ... Partner closely with Service Quality, Reliability, and Manufacturing teams to identify systemic ...

New

CorDx

Quality Manager

San Diego, CA · On-site

$100K - $130K/yr

... service and have a sense of responsibility towards our potential and existing customers as well as ... Quality Manager Location: San Diego(Onsite) Salary: $100,000- $130,000 Responsibilities

Apply Early

HOOD CONTAINER CORPORATION

Quality Manager

Sumter, SC · On-site

As our Quality Manager, you'll play a critical leadership role in shaping our Quality Vision ... Partner with Customer Service, Design, and Operations teams to ensure alignment with customer ...

Apply Early

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Customer Service Quality Manager information

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$24.5K

$58K

$101K

How much do customer service quality manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer service quality manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the salary of a QA manager?

The salary of a Customer Service Quality Manager typically ranges from $50,000 to $85,000 annually, depending on experience, location, and company size. Senior or specialized roles may offer higher compensation, and certifications in quality management can influence salary levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

How much do quality managers get paid?

Customer Service Quality Managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can increase with certifications, such as Six Sigma or quality management credentials, and experience in the industry.

What does a customer quality manager do?

A customer service quality manager oversees the evaluation and improvement of customer service processes to ensure high standards are met. They analyze customer feedback, monitor service performance, develop training programs, and implement quality assurance measures to enhance customer satisfaction and operational efficiency.
What cities are hiring for Customer Service Quality Manager jobs? Cities with the most Customer Service Quality Manager job openings:
What states have the most Customer Service Quality Manager jobs? States with the most job openings for Customer Service Quality Manager jobs include:
Customer Service Quality Manager jobs near you
Product & Service Quality Manager

Product & Service Quality Manager

Boeing

Everett, WA • On-site

Full-time

Medical, Life, Retirement

Posted 10 days ago

Boeing rating

8.5

Company rating: 8.5 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

35th of 527 rated manufacturers

Job description

Product & Service Quality Manager
Company:
The Boeing Company
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Product & Service Quality Manager to join our team located in Tukwila or Everett, WA!
This role manages a small cross-functional team, drives root cause and corrective action rigor, ensures regulatory and customer (DCMA) compliance, and delivers timely, effective dispositions that protect safety, schedule, and program cost.
Position Responsibilities:
  • Lead, coach and manage a team of engineers/inspectors/analysts executing corrective action (CA) and production defect investigations.
  • Accept, triage and assign incoming corrective actions, DCMA findings, supplier nonconformances and post-delivery defect reports.
  • Direct and participate in root cause analysis (RCA) activities (e.g., 8D, 5 Whys, Fishbone, FMEA) and ensure robust causal documentation.
  • Develop, review and approve corrective action plans, verification/validation methods, and disposition strategies to ensure effectiveness and prevent recurrence.
  • Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer Support, and program management to align corrective actions and report status.
  • Track, report and drive timely closure of actions in the corrective action tracking system; maintain accurate metrics and dashboards (e.g., aging, repeat rate, closure quality).
  • Ensure compliance with contract requirements, technical data, regulatory requirements and Boeing quality systems.
  • Support post-delivery investigations including field returns, in-service reports, and associated depot repairs; prioritize safety-of-flight and mission-critical issues.
  • Perform trend analysis and provide recommendations to prevent systemic issues or supplier performance degradation.
  • Lead corrective action reviews and verification audits; close loop on effectiveness checks.
  • Provide regular briefings to Program Quality, Integrated Product Team (IPT) leads and senior management; escalate unresolved/high-risk items.
  • Mentor and develop team members; allocate resources and manage workload to meet program priorities.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Boeing First-Line Leader Assessment: To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Basic Qualifications (Required Skills/Experience):
  • Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR completion of the Boeing internal course "Exploring Leadership."
  • 5+ years of experience in aerospace manufacturing
  • 3+ years of experience in data analysis and Root Cause Corrective Action (RCCA)
  • 3+ years of experience working with and supporting Quality Management System (QMS)

Preferred Qualifications (Desired Skills/Experience):
  • Bachelor's degree or higher
  • 1+ year of experience using manufacturing tools (MESci, etc.)
  • 1+ year of experience interfacing with the Defense Contract Management Agency (DCMA)
  • Prior experience on tanker/airlift or military aircraft sustainment programs-preferably KC-46.
  • Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE) or similar certification.
  • Familiarity with supplier quality assurance, MRO processes and depot operations.
  • Experience working within Boeing processes and configuration control.
  • Strong interpersonal and written/oral communication skills for interfacing with DCMA, customers, suppliers and cross-functional teams.

Travel:
This position may require up to 10% travel.
Shift:
This position is for 1st shift
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: USD $119,850 - $162,150
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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