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Customer Service Quality Manager Jobs (NOW HIRING)

Real Alloy

Quality Manager

Morgantown, KY · On-site

Customer Issue Management & Technical Support Take ownership of customer quality issues, lead root cause investigations, and develop and validate robust corrective actions. Serve as the primary site ...

CKS Packaging

Quality Manager

Hollywood, FL · On-site

Coordinate with Plant Mgmt., Customer Service, Sales and Corporate QA regarding customer issues and opportunities; oversee QC data entry and daily line audits. * Ensure CKS vendor quality programs ...

RG Industries

Quality Manager

York, PA · On-site

$80K - $85K/yr

The Quality Manager ensures the company's products, services, and processes meet both strict ... customer satisfaction. Duties and Responsibilities: * Quality Management Systems (QMS): Designs ...

CFS Brands LLC

Quality Manager

Wausau, WI · On-site

Quality Manager Reports to: Global Quality Director Location: On-site Wausau, WI Hours: Mon-Fri 6 ... Services, Customer Service, Commercial, Sales and Quality * Utilize basic statistical tools to ...

Kelly Services

Quality Manager

Saint Petersburg, FL

Kelly Services is seeking a Quality Manager for our client to lead quality operations within an ... Conduct audits, supplier evaluations, and customer quality support. * Track quality metrics and ...

Kelly Services

Quality Manager

Saint Petersburg, FL

Kelly Services is seeking a Quality Manager for our client to lead quality operations within an ... Conduct audits, supplier evaluations, and customer quality support. * Track quality metrics and ...

fng

Quality Manager

Warren, MI

Customer needs, meeting quality standards for services, and evaluation of customer satisfaction ... Ability to manage multiple projects. * Detail oriented * Good computer skills

UEC Electronic

Quality Manager

Rochester, NY · On-site

This role ensures compliance with customer, commercial, and military requirements while fostering a ... Evaluate services and processes to identify deficiencies and implement improvements. Quality ...

ELEMET GROUP INC

Quality Manager

Aitkin, MN

The Quality Manager is responsible for overseeing the Quality Management System (QMS) within the ... Lead root cause analysis and corrective action initiatives in collaboration with customers ...

Aligneddc

Partner Quality Manager

Phoenix, AZ · On-site

... customer focus to the business. Partner Quality Manager - USA Does the thought of joining one of ... Structure,draftand publish a field service quality/excellenceaddition to our OFE Partner Quality ...

Sigma Design

Quality Manager

Clackamas, OR · On-site

$95K - $119K/yr

... and customer requirements. Essential Job Functions - Responsibilities: * Develop and maintain quality management systems in compliance with ISO 9000 and applicable industry standards * Conduct ...

M. A. Mortenson Company

Quality Manager

Lebanon, IN · On-site

$100K - $150K/yr

Quality Manager SUMMARY Mortenson is currently seeking an experienced Quality Manager with the ... Proven positive and professional attitude, and strong customer service skills * Knowledge of one or ...

Randstad

Quality Manager

Stratford, CT · On-site

$80K - $110K/yr

In this role, you will ensure compliance with customer requirements, industry standards, and ... QMS Management: Develop, implement, and maintain the Quality Management System (QMS) in compliance ...

Control Devices, LLC

Quality Manager

Fenton, MO · On-site

Quality Manager Department: Quality Location: Fenton, MO Reports To: Director of Quality ... Leads all external audits (customer and regulatory), including preparation, execution, and ...

Snyder Industries, Inc.

Quality Manager

Tonawanda, NY · On-site

$80K - $90K/yr

The Quality Manager coordinates and directs quality inspection of parts, components, and materials ... Requirements • Ensures a high level of internal and external communication and customer service ...

The Reserves Network Inc

Quality Manager

Bourne, MA · On-site

$120K - $150K/yr

Quality Manager |Direct Hire | up to 150,000/year | On-site- Bourne, MA What Matters Most ... Conduct internal audits and ensure compliance with established quality standards and customer ...

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Customer Service Quality Manager information

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$24.5K

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How much do customer service quality manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer service quality manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the salary of a QA manager?

The salary of a Customer Service Quality Manager typically ranges from $50,000 to $85,000 annually, depending on experience, location, and company size. Senior or specialized roles may offer higher compensation, and certifications in quality management can influence salary levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

How much do quality managers get paid?

Customer Service Quality Managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can increase with certifications, such as Six Sigma or quality management credentials, and experience in the industry.

What does a customer quality manager do?

A customer service quality manager oversees the evaluation and improvement of customer service processes to ensure high standards are met. They analyze customer feedback, monitor service performance, develop training programs, and implement quality assurance measures to enhance customer satisfaction and operational efficiency.
What cities are hiring for Customer Service Quality Manager jobs? Cities with the most Customer Service Quality Manager job openings:
What states have the most Customer Service Quality Manager jobs? States with the most job openings for Customer Service Quality Manager jobs include:
Customer Service Quality Manager jobs near you
Quality Manager

Quality Manager

Real Alloy

Morgantown, KY • On-site

Other

Posted 3 days ago

Real Alloy rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

41st of 72 rated recycling and waste

Job description

Quality Manager

Real Alloy is looking for a Quality Manager to be physically located at our Morgantown, KY site. The Quality Manager will be responsible for leading, developing, and sustaining effective Quality Management Systems (QMS). The Quality Manager role will need to ensure we are ISO 9001 compliant, will lead all corrective actions, and partner with the plant leadership team to improve key operational metrics.

The Real Alloy, Quality Manager's Responsibilities will include but are not limited to:

Quality Management System Leadership

Manage, maintain, and continuously improve the ISO 9001based QMS for the Morgantown facility.

Perform internal ISO audits and lead preparation for external ISO audits; ensure findings are addressed and closed on time.

Lead document control activities, ensuring timely updates and consistent use of current revisions across the plant.

Coordinate and monitor quality control activities, ensuring products meet customer specifications and internal standards.

Oversee calibration systems, quality lab operations, and maintenance of related records.

Facilitate Management Reviews and reporting of QMS performance.

Customer Issue Management & Technical Support

Take ownership of customer quality issues, lead root cause investigations, and develop and validate robust corrective actions.

Serve as the primary site contact for customer specifications, concerns, and quality communications.

Assist in control plan creation and execution, FMEAs, and supplier quality activities.

Continuous Improvement -

Identify and lead process improvements to detect and correct deviations before they reach the customer.

The most qualified candidates will be those who:

Have a Bachelor's degree in Engineering, Manufacturing, Operations, Science, or related fields.

Have prior experience managing ISO 9001 or IATF 16949 systems.

Have a minimum of 35 years of experience in Quality, Continuous Improvement, or Manufacturing Operations.

Have experience leading or managing an ISO 9001 (or IATF 16949) Quality Management System.

Have prior experience in metals, automotive, aluminum recycling, or heavy manufacturing is a plus.

Have a strong knowledge of QMS principles, auditing, statistical methods, control charts, FMEA, problem-solving tools, and process analysis.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

Real Alloy is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.

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