Customer Service Quality Manager Jobs (NOW HIRING)

Hollister-Whitney (O) – Quincy, IL 62305
Based on the content provided in the Quality Manager job description and formatted to mirror the Hollister-Whitney Floor Supervisor posting style.

Level: Experienced
Category: Salaried

If you are a quality-focused leader who thrives in a manufacturing environment, drives accountability through structured problem-solving, and is passionate about building a culture of continuous improvement, we want to talk to you. We are seeking a strategic, hands-on Quality Manager to lead all aspects of Quality at Hollister-Whitney, part of Vantage Elevation.

Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions.

Through its brands, Vantage supplies nearly all electro-mechanical devices used in contemporary elevators. Founded in 1927, Vantage employs over 900 people across the United States, Canada, and the United Kingdom.

As the Quality Manager, you will lead the site's Quality function and serve as a key member of the leadership team. You will be responsible for ensuring products, processes, and systems consistently meet customer requirements, regulatory standards, and company expectations.

This is a highly visible leadership role that requires a strong presence on the manufacturing floor, close partnership with Production, Engineering, Supply Chain, Safety, and Operations, and a relentless focus on root cause analysis and continuous improvement.

The successful candidate will be proactive, data-driven, and solution-oriented—someone who not only identifies problems but drives sustainable corrective actions to closure while developing a culture of quality ownership throughout the organization.

• Lead, coach, mentor, and develop Quality Engineers, Inspectors, Technicians, and other quality personnel
• Build a high-performing Quality organization focused on accountability, customer satisfaction, and continuous improvement
• Establish performance expectations, development plans, and succession strategies for team members
• Serve as a coach and resource to supervisors, managers, and employees across the organization
• Promote a culture where quality ownership extends beyond the Quality Department and becomes embedded throughout the operation
• Lead and continuously improve the site's Quality Management System (QMS)
• Ensure compliance with customer requirements, company standards, industry regulations, and quality system requirements
• Lead internal and external audits and drive timely closure of findings
• Conduct structured root cause investigations utilizing methodologies such as 8D, 5 Whys, A3, Fishbone Analysis, and FMEA
• Drive corrective and preventive actions through implementation, validation, and sustainability reviews
• Analyze quality trends and performance data to identify systemic issues and improvement opportunities
• Serve as the primary site contact for customer quality concerns and complaint resolution
• Partner with suppliers to improve incoming material quality and supplier performance
• Conduct supplier evaluations, audits, and development activities as needed
• Support customer visits, audits, and quality reviews
• Partner closely with Production, Engineering, Supply Chain, and Operations to improve process capability and product quality
• Support new product introductions, process validations, and engineering change activities
• Lead quality improvement initiatives utilizing Lean Manufacturing and Six Sigma methodologies
• Establish and monitor key quality performance indicators including defect rates, scrap, rework, warranty claims, and Cost of Poor Quality (COPQ)
• Drive a culture focused on prevention rather than detection through proactive quality planning and risk mitigation

• Bachelor's degree in Engineering, Manufacturing, Quality, Industrial Technology, or related discipline
• Minimum of 5 years of progressive Quality experience in a manufacturing environment
• Minimum of 3 years of leadership experience
• Strong knowledge of quality systems, auditing practices, and root cause analysis methodologies
• Demonstrated success leading cross-functional problem-solving initiatives
• Experience interpreting engineering drawings, specifications, and manufacturing requirements
• Strong analytical, organizational, and project management skills
• Excellent verbal and written communication skills
• Proven ability to influence others and drive accountability across functional boundaries
• Ability to coach, mentor, and develop employees at all levels of the organization
• Proficiency with Microsoft Office applications and ERP systems

• ASQ Certified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), or similar certification
• ISO 9001 Lead Auditor certification
• Lean Manufacturing and/or Six Sigma certification
• Experience with SPC, PFMEA, Control Plans, and supplier quality systems
• Experience in a highly engineered manufacturing environment

• Competitive Base Salary $110,000-$140,000 (commensurate with experience, qualifications, and market conditions)
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match and Non-Elective Contribution
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Incentive Compensation Program (ICP)
• Career Development and Growth Opportunities
• ...and more

• Full-Time
• First Shift
• Location: Quincy, IL (on-site at Hollister-Whitney)
• Member of the Site Leadership Team
• Direct supervision of Quality personnel including Engineers, Inspectors, and Technicians

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind in accordance with applicable laws.

#LI-HW
#LI-SA1