Quality Manager
Saginaw, MI · On-site
Customer & Supplier Quality * Lead customer complaint investigations and root cause analysis ... service in the uniformed services, or any other characteristic protected by applicable federal ...
Quality Manager
Saginaw, MI · On-site
Customer & Supplier Quality * Lead customer complaint investigations and root cause analysis ... service in the uniformed services, or any other characteristic protected by applicable federal ...
Quality Manager
Newell, WV · On-site
Work as required with Engineering, Sales, and Customer Service in completing the above ... Quality Managers are required to interact with other managers, employees, vendors, and customers.
Quality Manager
Newell, WV · On-site
Work as required with Engineering, Sales, and Customer Service in completing the above ... Quality Managers are required to interact with other managers, employees, vendors, and customers.
Quality Manager
Southbridge, MA · On-site
$75K - $115K/yr
... services. * Lead internal audits and support customer, supplier, and registrar audits ... Apply continuous improvement and total quality management tools across departments. * Know and ...
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Quality Manager
Southbridge, MA · On-site
$75K - $115K/yr
... services. * Lead internal audits and support customer, supplier, and registrar audits ... Apply continuous improvement and total quality management tools across departments. * Know and ...
Quality Manager
Fulton, NY · On-site
Ensure a high level of internal and external customer service. * Investigate (and correct) customer ... Manage Quality Management System (QMS) per IATF 16949, ISO9000:2015 & 17025 requirements. * Ensure ...
Quality Manager
Fulton, NY · On-site
Ensure a high level of internal and external customer service. * Investigate (and correct) customer ... Manage Quality Management System (QMS) per IATF 16949, ISO9000:2015 & 17025 requirements. * Ensure ...
Quality Manager
Jourdanton, TX · On-site
Our unwavering commitment to service, performance and adding value have quickly made us a trusted ... Work closely with customers to address quality concerns, support audits, and ensure satisfaction ...
Quick apply
Quality Manager
Jourdanton, TX · On-site
Our unwavering commitment to service, performance and adding value have quickly made us a trusted ... Work closely with customers to address quality concerns, support audits, and ensure satisfaction ...
Quality Manager
York, PA · On-site
$80K - $85K/yr
The Quality Manager ensures the company's products, services, and processes meet both strict ... customer satisfaction. Duties and Responsibilities: * Quality Management Systems (QMS): Designs ...
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Quality Manager
York, PA · On-site
$80K - $85K/yr
The Quality Manager ensures the company's products, services, and processes meet both strict ... customer satisfaction. Duties and Responsibilities: * Quality Management Systems (QMS): Designs ...
... delivered to customers meets or exceeds expectations. The Quality Manager will also have ... Develop estimates for Quality Support man-hours, subcontract inspection services and cost.
... delivered to customers meets or exceeds expectations. The Quality Manager will also have ... Develop estimates for Quality Support man-hours, subcontract inspection services and cost.
Quality Manager
Jefferson Hills, PA · On-site
The Quality Manager is the primary point of contact on all quality process improvement efforts, responds to and investigates customers complaints, and is the main contact for communications to ...
Quality Manager
Jefferson Hills, PA · On-site
The Quality Manager is the primary point of contact on all quality process improvement efforts, responds to and investigates customers complaints, and is the main contact for communications to ...
Quality Manager
Madison Heights, MI · On-site
Customer Concern Management; responsible for receiving, tracking, assessing, and responding to ... Internal Quality Concern/ DMR Candice process management for timely and appropriate containment ...
Quality Manager
Madison Heights, MI · On-site
Customer Concern Management; responsible for receiving, tracking, assessing, and responding to ... Internal Quality Concern/ DMR Candice process management for timely and appropriate containment ...
Quality Manager
Allen Park, MI · On-site
Customer needs, meeting quality standards for services, and evaluation of customer satisfaction ... Ability to manage multiple projects. * Detail oriented * Good computer skills
Quality Manager
Allen Park, MI · On-site
Customer needs, meeting quality standards for services, and evaluation of customer satisfaction ... Ability to manage multiple projects. * Detail oriented * Good computer skills
Quality Manager
$75K - $90K/hr
... customer service. With 16 manufacturing facilities across North America, we provide innovative ... A bachelor's degree in quality engineering or quality management * Strong knowledge of GMP, quality ...
Quality Manager
$75K - $90K/hr
... customer service. With 16 manufacturing facilities across North America, we provide innovative ... A bachelor's degree in quality engineering or quality management * Strong knowledge of GMP, quality ...
The Quality Manager is responsible for overseeing the Quality Management System (QMS) within the ... Lead root cause analysis and corrective action initiatives in collaboration with customers ...
The Quality Manager is responsible for overseeing the Quality Management System (QMS) within the ... Lead root cause analysis and corrective action initiatives in collaboration with customers ...
Quality Manager
Crystal Lake, IL · On-site
$108K - $150K/yr
Customer Complaint Management: Oversee the customer complaint system, analyze return data, and ... As an industry-leading full-service staffing agency, we have all the tools you need to start ...
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Quality Manager
Crystal Lake, IL · On-site
$108K - $150K/yr
Customer Complaint Management: Oversee the customer complaint system, analyze return data, and ... As an industry-leading full-service staffing agency, we have all the tools you need to start ...
Quality Manager
Clinton, TN · On-site
Provide product and process support to internal and external functions between SL Sites & all external customers * Provide Quality Management support to SL America & uphold SLTN Quality Management ...
Quality Manager
Clinton, TN · On-site
Provide product and process support to internal and external functions between SL Sites & all external customers * Provide Quality Management support to SL America & uphold SLTN Quality Management ...
Quality Manager
Indianapolis, IN · On-site
$110K/yr
The Quality Manager works directly with Operations, Engineering, Supply Chain, and customers to solve problems, improve manufacturing processes, reduce risk, and ensure quality is built into every ...
Quick apply
Quality Manager
Indianapolis, IN · On-site
$110K/yr
The Quality Manager works directly with Operations, Engineering, Supply Chain, and customers to solve problems, improve manufacturing processes, reduce risk, and ensure quality is built into every ...
Quality Manager
Detroit, MI · On-site
Job Posting Title Quality Manager Summary Dauch is seeking an experienced Quality Manager to join ... This role ensures that products meet internal standards, customer requirements, and regulatory ...
Quality Manager
Detroit, MI · On-site
Job Posting Title Quality Manager Summary Dauch is seeking an experienced Quality Manager to join ... This role ensures that products meet internal standards, customer requirements, and regulatory ...
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Quality Manager
Mount Bethel, PA · On-site
$85K - $95K/yr
Executive Summary The Quality Manager is responsible for ensuring the quality of all products in ... customer quality agreements. · Participation in customer meetings and site visits. · Quality ...
Quick apply
Be Seen First
Quality Manager
Mount Bethel, PA · On-site
$85K - $95K/yr
Executive Summary The Quality Manager is responsible for ensuring the quality of all products in ... customer quality agreements. · Participation in customer meetings and site visits. · Quality ...
Quality Manager
Galion, OH · On-site
The Quality Manager: ensures the administration of the organization's Quality Management System ... Excellent interpersonal and customer service skills required, both written and verbal Computer ...
Quick apply
Quality Manager
Galion, OH · On-site
The Quality Manager: ensures the administration of the organization's Quality Management System ... Excellent interpersonal and customer service skills required, both written and verbal Computer ...
Quality Manager
Statesville, NC · On-site
Serve as the site Quality SME ensuring alignment of customer, corporate, and regulatory ... Ensure purchased materials and services meet all contractual and regulatory requirements.
Quality Manager
Statesville, NC · On-site
Serve as the site Quality SME ensuring alignment of customer, corporate, and regulatory ... Ensure purchased materials and services meet all contractual and regulatory requirements.
Quality Manager
Long Beach, CA · On-site
Ensure compliance with company, customer, industry, and regulatory standards and requirements. The Quality Manager will lead a team of quality professionals, implement quality management systems, and ...
New
Quick apply
Quality Manager
Long Beach, CA · On-site
Ensure compliance with company, customer, industry, and regulatory standards and requirements. The Quality Manager will lead a team of quality professionals, implement quality management systems, and ...
New
Customer Service Quality Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer service quality manager jobs pay per year?
As of Jul 24, 2026, the average yearly pay for customer service quality manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What is the salary of a QA manager?
The salary of a Customer Service Quality Manager typically ranges from $50,000 to $85,000 annually, depending on experience, location, and company size. Senior or specialized roles may offer higher compensation, and certifications in quality management can influence salary levels.
What is the highest paying job in customer service?
The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.
How much do quality managers get paid?
Customer Service Quality Managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can increase with certifications, such as Six Sigma or quality management credentials, and experience in the industry.
What does a customer quality manager do?
A customer service quality manager oversees the evaluation and improvement of customer service processes to ensure high standards are met. They analyze customer feedback, monitor service performance, develop training programs, and implement quality assurance measures to enhance customer satisfaction and operational efficiency.
What cities are hiring for Customer Service Quality Manager jobs? Cities with the most Customer Service Quality Manager job openings:
What states have the most Customer Service Quality Manager jobs? States with the most job openings for Customer Service Quality Manager jobs include:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 18 days ago
Job description
Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions.
Were seeking a Quality Manager who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.
ABOUT THE ROLE
The Quality Manager is responsible for developing, implementing, maintaining, and continuously improving the Quality Management System (QMS) for Duro-Last operations. This role ensures that products meet customer requirements, regulatory standards, and internal specifications while supporting operational excellence, waste reduction, and continuous improvement initiatives. The Quality Manager leads quality control activities across raw materials, manufacturing processes, laboratory testing, finished goods inspection, customer complaint resolution, supplier quality, and compliance with applicable standards.
WHAT YOU'LL ACCOMPLISH
Quality Management System (QMS)
Manufacturing Quality Oversight
Customer & Supplier Quality
Continuous Improvement
Leadership & Training
WHAT WE'RE LOOKING FOR
Additional Requirements:
WHAT WE OFFER
#Duro-Last
#LI-Onsite
#LI-TV1
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
PROTECT YOURSELF FROM RECRUITMENT FRAUD
The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy
Were seeking a Quality Manager who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.
ABOUT THE ROLE
The Quality Manager is responsible for developing, implementing, maintaining, and continuously improving the Quality Management System (QMS) for Duro-Last operations. This role ensures that products meet customer requirements, regulatory standards, and internal specifications while supporting operational excellence, waste reduction, and continuous improvement initiatives. The Quality Manager leads quality control activities across raw materials, manufacturing processes, laboratory testing, finished goods inspection, customer complaint resolution, supplier quality, and compliance with applicable standards.
WHAT YOU'LL ACCOMPLISH
Quality Management System (QMS)
- Develop, maintain, and improve the company Quality Management System in accordance with ISO 9001 requirements.
- Maintain documented procedures, work instructions, quality records, and process controls.
- Lead internal audits, management reviews, and external certification audits.
- Ensure compliance with customer specifications, industry standards, and regulatory requirements.
- Manage corrective and preventive action (CAPA) systems and ensure timely closure of quality issues.
Manufacturing Quality Oversight
- Establish and monitor quality standards for Duro-Last production processes.
- Monitor process capability, SPC data, and production trends to reduce variation and improve consistency.
- Implement layered process audits and process verification activities.
- Support containment and disposition of nonconforming material.
Customer & Supplier Quality
- Lead customer complaint investigations and root cause analysis activities.
- Coordinate corrective actions with production, engineering, maintenance, and suppliers.
- Develop supplier quality expectations and evaluate supplier performance.
- Conduct supplier audits and support incoming material qualification activities.
Continuous Improvement
- Support continuous improvement initiatives using Lean Manufacturing, Six Sigma, and risk- based thinking methodologies.
- Utilize data analysis and KPI tracking to improve performance metrics.
- Facilitate root cause analysis using advanced problem solving tools.
Leadership & Training
- Establish training requirements and competency evaluations for quality-related functions.
- Promote a culture of quality, accountability, and continuous improvement throughout the organization.
- Participate in cross-functional operational and new product development meetings.
WHAT WE'RE LOOKING FOR
- Bachelor's degree in Engineering, Quality Management, Chemistry, Manufacturing, or related field preferred.
- Equivalent manufacturing quality experience may be considered.
- 5+ years of quality management experience in a manufacturing environment.
- Experience in plastics, PVC film, roofing membranes, flexible materials, extrusion, calendaring, or related industries preferred.
- Experience with ISO 9001 implementation and maintenance required.
- Experience leading audits and customer quality initiatives preferred.
- Familiarity with laboratory testing equipment and calibration systems.
- Experience using ERP/MRP and quality management software systems.
- Proficient in Microsoft Office applications including Excel.
- Strong knowledge of:
- ISO 9001
- SPC
- Root cause analysis
- CAPA systems
- Quality auditing
- Manufacturing process controls
Additional Requirements:
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
- Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
- Strong communication and organizational skills.
- Ability to lead cross-functional teams.
- Strong analytical and problem-solving abilities.
- Ability to prioritize and manage multiple projects simultaneously.
- Detail-oriented with a strong sense of accountability.
- Manufacturing and laboratory environment with routine exposure to industrial equipment, moving machinery, heat, and raw materials.
- Combination of office, laboratory, and production floor responsibilities.
- Occasional travel may be required for supplier visits, customer meetings, or audits.
WHAT WE OFFER
- Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Employee Stock Purchase Plan
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
#Duro-Last
#LI-Onsite
#LI-TV1
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
PROTECT YOURSELF FROM RECRUITMENT FRAUD
The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy