Customer Service Quality Manager Jobs (NOW HIRING)

Eaton's Electrical Sector - PDCA division is currently seeking a Quality Manager based onsite at our Avery Creek, NC manufacturing facility. Relocation assistance is available to candidates who currently reside in the US. The Quality Manager is a key member of the Avery Creek Plant Senior Leadership Team, reporting directly to the Plant Manager.

This leader is responsible for driving plant-wide quality performance, achieving quality objectives, and fostering a culture of continuous improvement. The role will lead the deployment of Eaton Business System (EBS) quality tools and initiatives, including EQMS, to support and achieve plant goals. This position is accountable for ensuring customer satisfaction through the effective execution of the Quality Management System and overall quality strategy.

Responsibilities include monitoring and improving quality performance metrics, conducting quality assessments, and leading Root Cause Corrective Action (RCCA) efforts to drive sustainable improvements and operational excellence. The Quality Manager will provide leadership and direction for the Quality organization, overseeing Operations Quality, Inspection, Testing, Customer Quality, Supplier Quality, and the Quality Management System (QMS) team to ensure consistent performance, compliance, and continuous improvement across the facility. The expected annual salary range for this role is $113000 - $165000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: Direct quality personnel and prioritize quality functions of the plant.

Manage the preparation, implementation, and maintenance of a quality management system to comply with the published plant QA manual. Develop and implement strategic projects to continually improve the overall quality of product, information and service. Interface with customers both in the plant and external to enhance their perception and understanding of the plant quality systems.

Develop, coordinate, and implement training programs relative to the Quality Management System. Develop quality control documentation for production, (Quality Control Plan, Inspection Records, etc.), and ensure the implementation of the quality documents. Manage all ISO 9001 program activities including being the primary plant representative and authority on ISO9001 requirements and the primary contact to external ISO auditors

Analyze and report all quality performance indicators: CONC, Warranty charges/PPM, DPU, final audits, etc. For Customer Complaints, is responsible for all containment actions and leading the problem solving CAPA teams for root cause analysis evaluation and implementation of corrective and preventive actions at the manufacturing processes. Accountable to performance of QA duties and has the authority to take the necessary actions to resolve any quality issue.

Other duties, projects as assigned. Qualifications: Basic (required) Qualifications: Bachelor's degree from an accredited institution. Three (3) years of quality experience in a manufacturing environment.

One (1) year of leadership experience, such as project management or process improvement/implementation. Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications: Bachelor's degree in engineering from an accredited institution. Five (5) years of progressive quality experience in a manufacturing environment. Three (3) years of leadership experience, managing a team of quality professionals.

Certified internal ISO and CCTI auditor. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment.

Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families.

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.