Customer Service Quality Manager Jobs (NOW HIRING)

Description

Department: Quality

Title: QUALITY Manager

Reports Directly To: General Manager

Local candidates only- No relocation available.

Job Purpose:

The Quality Manager is responsible for the overall quality of MATEtronix products, ensuring business objectives are met by overseeing quality inspection activities and mitigating risk across in-process and finished goods. As the appointed representative for the APQP, IATF 16949 and ISO programs; This role drives the implementation and continuous improvement of inspection protocols to ensure product conformity, proactively identifies risks, resolves non-conformities, and supports on-time, right-first-time delivery. Through direct leadership of the Quality Control Staff and cross-functional collaboration with Production, Supply Chain, and Project Management, the Quality Manager plays a key role in protecting customer satisfaction, brand integrity, and operational excellence.

Benefits

Medical Insurance (3 plans to choose from)  

Dental Insurance 

Vision Insurance 

Group Life and AD&D company paid 

Voluntary Life and AD&D 

Voluntary Short-Term Disability 

Long Term Disability (LTD) company paid  

Accident Insurance 

Critical Illness 

Hospital Indemnity Coverage 

Flexible Spending Account (FSA) 

401(k) Plan 

Paid Time Off (PTO) 

Holidays (9 Paid)

Health Club Reimbursement 

Employee Referral Program 

Educational Assistance Program

Employee Anniversary Bonus 

Retirement Bonus

Weekly Pay 

We offer you a challenging and varied range of tasks in an internationally orientated company where you can make a big difference with your expertise and ideas. Our employees are our most valuable asset, which is why you can expect a comprehensive health and pension scheme, a pleasant working atmosphere and support in balancing work and family life.

If you have any questions, please feel free to contact us at any time 630 513-2900, option 1 for Human Resources.

Visit our website at MATEtronix.com 

Main Duties and Responsibilities

The Quality Manager performs the following:

1. Champions Quality throughout MATEtronixs' company guidelines or customer's specifications and requirements.

2. Ensure daily operations of company maintain conformance with current Quality system registrations (ISO 9001 and IATF 16949).

3. Maintains the quality manual, recommends specification revisions when indicated, conducts training, coordinates new project quality requirements, manages laboratory testing, and quantifies the performance of the quality system. As appropriate, assures that senior management is kept informed regarding significant quality related issues.

4. Tracks and analyzes customer quality data, reporting results to management (including customer scorecards and portals) and serves as a customer quality contact.

5. Assures that required staff competencies are met within the Quality Assurance Department. Train and develop staff capabilities with regards to basic and advanced QC techniques.

6. Support Quality Engineers in charge of calibration system, as required.

7. Directs and supports corrective and preventive actions along with RMA activity.

8. Sets quality objectives and provides any related training that is needed.

9. Contributes to team effort by accomplishing related results as needed.

10. Interfaces with 3rd party registrar to successfully coordinate and complete all registration activities within required timeframes and deadlines.

11. Performs other duties as assigned.

Requirements

Qualifications and Skills:

1. Bachelor's degree in quality management, Engineering, or a related field.
2. 5 years of experience in quality management within the plastics manufacturing industry or a similar environment.
3. In-depth knowledge of quality standards and methodologies, including GD&T, APQP, PPAP, ISO 9001, Six Sigma, IATF 16949 and Lean manufacturing principles.
4. Proficiency in quality tools such as CMM, SPC, FMEA, Root Cause Analysis, and CAPA.
5. Strong leadership and team management skills.
6. Excellent analytical, problem-solving, and organizational abilities.
7. Effective communication and interpersonal skills.
8. Experience with regulatory compliance and customer audits.
9. Certifications preferred: American Society for Quality Certifications as Quality Manager and Quality Engineer

Administrative, Technological and Behavioral Skills:

1. Computer Literate - Understanding of the operation of a Personal Computer and peripheral equipment. Thorough experience with Microsoft Office Software (Outlook, Excel, Word, Access) or equivalent.

2. Planning and Organization Skills - Ability to establish priorities, delegate activities and proceed with daily objectives with some direction from upper management. Good attention to details. Ability to multi-task by handling/delegating several projects at the same time.

3. Strong leadership skills - Ability to lead and foster a team spirit to staff. Must be able to establish individual departmental goals and share these with the direct reports. Must be proactive to resolve any personnel issues that arise. Must be able to delegate tasks, provide necessary guidance, and obtain feedback from individuals. Committed to staff development and growth within the company. Knowledge of basic labor laws.

4. Setting quality objectives and providing any related training that is needed.

5. Good communication skills - Able to communicate ideas clearly and concisely, both verbally and in writing. Must be able to adjust communication to the applicable audience (able to communicate to all levels within and outside of the organization).

6. Can do attitude - pleasant demeanor when interacting with individuals and departments outside/inside the company, even in heated situations.

7. Good negotiating skills - Negotiate competitive terms and prices with vendors. Negotiate sound production and other terms with customers without damaging customer relationships.

8. Good customer service skills - Sense of urgency: ability to react appropriately to customer demands. Ability to listen/understand customer requirements and communicate these to relevant parties timely. Follow-up with issues brought up internally/externally that could affect a customer with expediency.

9. Confidentiality - Ability to handle customer/company sensitive information with discretion. Access to employee records, customer contracts and possibly proprietary information.

10. Sound decision-making skills - Maintain upper management abreast of customer/manufacturing requirements and concerns. Ability to serve as catalyst of daily decisions governed by company controls/policies. Understanding of the "Big Picture", and how decisions made will have a companywide impact.

11. Maintains professional and technical knowledge - Attends workshops, seminars, reads trade publications to stay up to date of technology and industry trends.

12. Ability to handle moderate to high stress due to the pressure of production deadlines. Must be able to handle high mental effort.

13. Ability to lift/push up to 15lbs, occasionally. Must be able to work sitting down at a desk for 4-6 hours a day. Able to work in front of a computer 6-8 hours a day. Able to stand 3-4 hours a day.

14. Ability to work outside of the regular Monday- Friday schedule and travel occasionally to customer and supplier locations.