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Customer Service Reviewer Jobs (NOW HIRING)

Abbott

Customer Service I

Livermore, CA · On-site

$20 - $23/hr

This role is responsible for ensuring a smooth onboarding experience by explaining services, reviewing costs, guiding customers through enrollment requirements, and providing training until accounts ...

Abbott

Customer Service I

Livermore, CA · On-site

$17.75 - $24.25/hr

This role is responsible for ensuring a smooth onboarding experience by explaining services, reviewing costs, guiding customers through enrollment requirements, and providing training until accounts ...

AAA

Customer Service Specialist

Jefferson City, MO · On-site

$16 - $21.25/hr

Reviews and completes documentation for business written in an office. Provides information to members regarding memberships and insurance. * Provide professional customer service to members and ...

Collabera

Customer Service Representative

Mason, OH · On-site

$13.62/hr

... Review claims details, research payment issues, investigate provider network details Use system ... customer service Exhibit resourcefulness in resolving problem situations Manage time and multiple ...

Speedee

Automotive Customer Service Specialist

Columbia, SC · On-site

$14 - $18.25/hr

Writing up customer and vehicle information * Performing all duties of the Fluid Services ... Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Customer Service Agent needed for rapidly growing food manufacturing company in a fast paced ... Process and review automated customer order entries * Data entry of manual customer orders into ...

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Customer Service Reviewer information

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How much do customer service reviewer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service reviewer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service reviewer?

To thrive as a Customer Service Reviewer, you need a strong grasp of customer service principles, analytical skills, and attention to detail, often supported by experience in customer support or quality assurance roles. Familiarity with CRM software, call recording systems, and quality assessment tools is typically required. Excellent communication, objectivity, and a constructive feedback approach are invaluable soft skills for success in this role. These skills ensure that service standards are consistently evaluated and improved, leading to better customer experiences and business outcomes.

What are the typical daily responsibilities of a customer service reviewer?

As a Customer Service Reviewer, your day-to-day responsibilities often include listening to customer interactions, evaluating them against pre-established quality criteria, and providing actionable feedback to customer service agents. You will document your observations, highlight areas for improvement, and track compliance with company standards. Additionally, you may participate in calibration sessions with team leaders to ensure consistent assessment standards. This role plays a key part in maintaining high service quality and fostering a culture of continuous improvement within the customer support team.

What is a customer service reviewer?

A Customer Service Reviewer evaluates customer service interactions to assess quality, professionalism, and adherence to company policies. They may listen to recorded calls, review chat transcripts, or conduct mystery shopping to provide feedback on customer experiences. The goal is to identify areas for improvement and ensure consistent service quality. Reviewers often compile reports and provide recommendations to enhance customer satisfaction.

More about Customer Service Reviewer jobs
What states have the most Customer Service Reviewer jobs? States with the most job openings for Customer Service Reviewer jobs include:
What job categories do people searching Customer Service Reviewer jobs look for? The top searched job categories for Customer Service Reviewer jobs are:
Customer Service Reviewer jobs near you
Infographic showing various Customer Service Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Agent (Mid-Shift)

Customer Service | Full-Time

Wichita, KS • On-site

$15.25 - $20.50/hr

Other

Posted 8 days ago

Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.

Apply