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Director Of Customer Service Jobs (NOW HIRING)

HELM AG

The Director of Customer Service

Tampa, FL

The Director of Customer Service leads unifies, and advances HAI's U.S. customer service operations, ensuring end-to-end excellence across the customer lifecycle. This role partners closely with all ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

Cloudbeds

Director of Customer Support

North, SC · Remote

$180K - $190K/yr

As Director of Customer Support, you will lead our global support organization and own the ... or service, including at least 4 years leading teams with experience leading other leaders

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team ... Up to $25K reimbursement for fertility, adoption, and parental planning services * Flexible PTO ...

Chobani

Director of Customer Supply Chain

OH

$151K - $171K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply chain strategies that maximize product availability, service, and profitable growth while ...

Chobani

Director of Customer Supply Chain

NC · Remote

$186K - $210K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply chain strategies that maximize product availability, service, and profitable growth while ...

Chobani

Director of Customer Supply Chain

VT

$187K - $212K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply chain strategies that maximize product availability, service, and profitable growth while ...

Chobani

Director of Customer Supply Chain

IN · Remote

$186K - $210K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply chain strategies that maximize product availability, service, and profitable growth while ...

nmlp

Customer Service Director

Russellville, AR

Managing a team of inside sales representatives to process customer RFQ's, Purchase Orders and Claims, the Customer Service Director will work closely with internal and external stakeholders as well ...

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$196.5K

How much do director of customer service jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director of customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
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Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

The Director of Customer Service

HELM AG

Tampa, FL

Other

Posted 19 days ago

Job description

The Director of Customer Service leads  unifies, and advances HAI's U.S. customer service operations, ensuring  end-to-end excellence across the customer lifecycle. This role partners closely with all departments to deliver reliable, scalable service while driving continuous improvement in a complex environment.

Key Accountabilities


Leadership & Team Management

- Lead and develop a multi-level customer service organization with a focus on accountability, talent development and cross-functional training to achieve business objectives
- Partner cross-functionally with Commercial Teams, Logistics, Finance, IT, and HR 
Customer Operations
- Own end-to-end order-to-cash and purchase to-pay-processes
- Ensure high customer satisfaction and service reliability
- Define, track, and improve KPIs and service metrics
Systems & Process Optimization
- Act as functional co-lead for SAP S/4 operations
- Drive workflow standardization and process improvements with ensured date integrity

Performance Indicators

- Order accuracy and fulfillment performance
- Customer satisfaction,  escalation management, resolution timeliness
- Billing accuracy and dispute reduction
- SAP data integrity and process compliance
- Employee engagement, retention, and succession readiness

Qualifications

Required:- 7+ years of progressive experience in customer service, operations, or order management
- 3+ years of people leadership experience, managing multi-level and/or cross-functions  teams
- Experience with  SAP VIM or similar invoice / document management solutions 
- Hands-on experience with ERP Systems, SAP S/4 experience
- Strong working knowledge of end-to Order-to-Cash and Purchase-to-Pay processes

Preferred:

- Background in distribution 
- Exposure to bulk logistics or complex supply chain operations

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