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Director Of Customer Service Jobs (NOW HIRING)

Marvin

Director of Customer Service

Rockford, IL

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired ...

Marvin

Director of Customer Service

Detroit, MI

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired ...

Marvin

Director of Customer Service

Grand Rapids, MI

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired ...

Marvin

Director of Customer Service

Warroad, MN · On-site

As the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired ...

Marvin

Director of Customer Service

South Bend, IN

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired ...

Marvin

Director of Customer Service

Toledo, OH

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired ...

Chick-fil-A

Director of Customer Experience

Appleton, WI · On-site

$50K/yr

Position Overview The Director of Customer Experience is a responsible for leading the team to provide a clean and safe environment, top-tier food quality, and fast, accurate service. You will ...

Climate First Bank

Director of Customer Experience

OR · Remote

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the ... Define & manage key performance indicators and service-level targets. * Use data & analytics to ...

Mainspring Energy

Director of Customer Success

Menlo Park, CA · On-site

$188K - $230K/yr

... service, just as we apply deep technical rigor to building and delivering world-class products. We ... As deployments expand, we are seeking a Director of Customer Success to own the customer experience ...

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Director Of Customer Service information

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$39K

$123.3K

$196.5K

How much do director of customer service jobs pay per year?

As of Jun 16, 2026, the average yearly pay for director of customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Vice President of Customer Service or Customer Service Director, with salaries exceeding $150,000 annually. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often complemented by advanced certifications or industry knowledge.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What jobs pay 2000 a day?

High-paying roles such as a Director of Customer Service typically do not earn $2,000 per day, as their annual salaries usually range from $70,000 to $150,000. However, some specialized freelance consultants, executive-level contractors, or business owners in certain industries can earn $2,000 or more daily, often requiring extensive experience, certifications, or a strong client base.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What is the role of a customer service director?

A customer service director oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures service standards are met. They often analyze customer feedback, implement training programs, and collaborate with other departments to enhance overall customer experience.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $70,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on industry, company size, experience, and location, and often includes leadership responsibilities and strategic planning skills.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
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Director Of Customer Service jobs near you
Director of Customer Service

Director of Customer Service

Marvin

Rockford, IL

$135K - $180K/yr

Full-time

Medical, Retirement

Posted 16 days ago

Job description

Job Overview:

Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. You’ll champion service excellence, strengthen operational efficiency, and bring new ideas forward that elevate every interaction. By partnering closely with teams across the business, you’ll help drive a customer experience that feels seamless, trusted, and distinctly Marvin.

The Director will lead a team that provides architectural, technical, and sales support for a premium and complex product portfolio. This position requires a balance of leadership, customer care, process improvement, and performance management.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Manage and develop a team of direct reports across Customer Care and Operations Support.
  • Shape key performance measures that strengthen trust, loyalty, and brand affinity
  • Transform customer insights into thoughtful improvements and enhanced service moments
  • Monitor and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention).
  • Collaborate with Operations, CX, Digital, Sales, and Marketing to support engagement strategies, product launches, and campaigns.
  • Support the evolution of tools and processes that modernize and elevate the customer experience
You're a good fit if you have (or if you can):
  • Inspire teams to deliver with poise, professionalism, and a polished service mindset
  • Use data and insights to guide sophisticated, strategic decisions
  • Create scalable solutions that protect and elevate the customer journey
  • Build strong cross-functional relationships grounded in clarity and collaboration
  • Lead digital transformation using Salesforce workflows and AI to modernize service
Also want to make sure you have:
  • Bachelor’s degree required; master’s preferred
  • 8+ years in progressive customer service leadership roles, with proven success in team development and cross-functional collaboration.
  • Familiarity with customer care systems and emerging technologies.
  • Occasional travel to customer sites and internal teams.
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $135,000 - $180,000

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