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Vietnamese Customer Service information

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How much do vietnamese customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for vietnamese customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Vietnamese Customer Service?

A Vietnamese Customer Service job involves assisting Vietnamese-speaking customers with inquiries, concerns, or issues related to a product or service. Responsibilities typically include answering calls, emails, or chats, providing support, and resolving complaints efficiently. Strong communication skills in Vietnamese and English, problem-solving abilities, and customer-oriented service are essential. This role is common in industries such as e-commerce, telecommunications, and hospitality.

What are the typical daily responsibilities for a Vietnamese Customer Service representative?

A Vietnamese Customer Service representative typically handles customer inquiries via phone, email, or live chat, addressing questions and resolving issues in both Vietnamese and English. Daily responsibilities include processing orders, troubleshooting problems, documenting interactions in CRM systems, and collaborating with teammates or other departments to ensure a smooth customer experience. You may also provide feedback to improve company processes based on recurring customer concerns. Working in this role often involves multitasking and adapting to changing priorities to deliver exceptional service.

What are the key skills and qualifications needed to thrive in the Vietnamese Customer Service position, and why are they important?

To excel as a Vietnamese Customer Service representative, you need fluency in both Vietnamese and English, strong communication skills, and preferably a background in customer support or a related field. Familiarity with common customer relationship management (CRM) systems and telecommunication tools is highly beneficial. Patience, problem-solving abilities, and a positive, empathetic attitude are crucial soft skills for this role. These abilities ensure efficient issue resolution, enhance customer satisfaction, and foster long-term customer loyalty in a multicultural environment.

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Vietnamese Customer Service jobs near you
Infographic showing various Vietnamese Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Vietnamese Customer Service Associate

Hieu Tran - COUNTRY Financial

Lombard, IL • On-site

$14.25 - $19.50/hr

Other

Retirement

Posted 19 days ago

Job description

Benefits:

Positive Office Culture

401(k) matching

Flexible schedule

Opportunity for advancement

Training & development

Customer Service Associate – Full-Time

Hieu Tran – COUNTRY Financial | Lombard, IL

Build Your Career in Insurance While Helping People Every Day

Are you friendly, organized, and passionate about helping people? Do you enjoy building relationships and providing excellent customer service?

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Full-Time Bilingual Vietnamese Customer Service Assistant to join our team. This is a great opportunity for someone who enjoys working with people, is dependable and eager to learn, and wants to build a long-term career in a professional insurance office.

No insurance experience or license is required to start. We'll provide training and hands-on experience to help you learn the insurance industry and grow your skills.

Fluency in Vietnamese and English is required for this role.

What You'll Do

As a Customer Service Assistant, you'll help support our customers and the day-to-day operations of the agency.

Responsibilities may include:

Answering phones and assisting Vietnamese- and English-speaking customers.

Greeting customers and providing friendly, professional support.

Responding to basic customer questions and directing more complex inquiries to the appropriate team member.

Assisting with routine insurance office and administrative tasks.

Helping customers with documents, forms, and basic service requests.

Scheduling appointments and assisting with customer follow-up.

Maintaining accurate customer records and documentation.

Supporting the agency team with daily office needs.

Learning about insurance products, agency procedures, and customer service best practices.

Providing a positive experience to every customer who interacts with the agency.

What We're Looking For

The ideal candidate is:

Fluent in Vietnamese and English.

Friendly, professional, and comfortable communicating with people.

Dependable, organized, and detail-oriented.

A strong communicator and active listener.

Comfortable answering phones and interacting with customers.

Willing to learn new computer systems and technology.

Able to manage multiple responsibilities while staying organized.

A positive team player who enjoys working with others.

Eager to learn and grow professionally.

Previous office, administrative, retail, hospitality, or customer service experience is a plus, but not required.

Why Join Hieu Tran – COUNTRY Financial?

Full-time opportunity with a stable, professional agency.

No insurance experience required.

No insurance license required to start.

Training and hands-on experience in the insurance industry.

Supportive team environment.

Opportunity to develop valuable customer service and office skills.

Potential to grow into a licensed insurance role for those interested in advancing their career.

Opportunity for long-term professional growth and increased responsibility.

This is an excellent opportunity for a bilingual professional who wants to establish themselves in a growing industry and develop a rewarding career. Whether you have previous customer service experience or are looking for a new career path, we'll help you learn the skills you need to succeed.

If you're dependable, personable, fluent in Vietnamese and English, and ready to learn, we'd love to meet you!

Apply today to join Hieu Tran – COUNTRY Financial in Lombard, IL.

Apply