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Schneider

Senior Customer Service Representative

Green Bay, WI · On-site

$18.75 - $25.75/hr

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job level:Individual Contributor Schedule:Full time; Monday - Friday, Tuesday - Saturday or ...

Schneider

Senior Customer Service Representative

Green Bay, WI · On-site

$18.75 - $25.75/hr

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job level:Individual Contributor Schedule:Full time; Monday - Friday 7:30 a.m. - 4:30 p.m. Job ...

Schneider

Senior Customer Service Representative

Green Bay, WI · On-site

$18.75 - $25.75/hr

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job level:Individual Contributor Schedule:Full time; Monday - Friday 7:30 a.m. - 4:30 p.m. Job ...

pca

SR CUSTOMER SERVICE REP

Salem, OR

$19.25 - $26.75/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

PCA

SR CUSTOMER SERVICE REP

Salem, OR

$65K - $80K/yr

Senior Customer Service Representative As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in ...

PCA

Senior Customer Service Representative

Jackson, TN

$55K - $65K/yr

Senior Customer Service Representative As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in ...

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How much do sr csr jobs pay per hour?

As of May 27, 2026, the average hourly pay for sr csr in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.
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Sr Csr jobs near you
Infographic showing various Sr Csr job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Senior Customer Service Representative

Senior Customer Service Representative

Schneider

Green Bay, WI • On-site

$18.75 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Schneider National rating

7.6

Company rating: 7.6 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

116th of 335 rated logistics

Job description

Senior Customer Service Representative
Work model:On-Site
Location:Green Bay, WI, USA
Shift:First shift
Job level:Individual Contributor
Schedule:Full time; Monday - Friday, Tuesday - Saturday or Sunday - Thursday 7:00 a.m. - 4:00 p.m.

Job overview:

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:

  • Monitor customer freight and proactively identify potential issues to improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
  • Maintain and develop customer relationships.

Skills and qualifications:

  • Have a high school diploma or GED.
  • 1 to 2 years of customer service experience preferred.
  • Ability to manage multiple priorities.

  • Strong written and oral communication skills.

Pay and benefits:

  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job ID: 261302

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