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Csr Specialist Jobs (NOW HIRING)

GPC - Genuine Parts Company

$15.75 - $20.75/hr

Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require ...

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for ...

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Csr Specialist information

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$24.5K

$52.5K

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How much do csr specialist jobs pay per year?

As of Sep 12, 2026, the average yearly pay for csr specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a CSR specialist?

CSR Specialists, or Customer Service Representatives, are professionals who handle customer inquiries, complaints, and support requests for a company. They serve as the primary point of contact between customers and the business, providing information, resolving issues, and ensuring customer satisfaction. CSR Specialists may communicate with customers via phone, email, chat, or in person, depending on the organization's channels. Their goal is to maintain positive relationships and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a CSR specialist?

To thrive as a CSR Specialist, you need strong communication skills, customer service expertise, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is usually required. Patience, problem-solving abilities, and a positive attitude help professionals excel in managing customer interactions. These skills and qualities ensure customers receive efficient, accurate, and friendly support, which is vital for customer satisfaction and business reputation.

What are some typical challenges faced by a CSR specialist and how can they be managed effectively?

CSR Specialists often face challenges such as balancing multiple customer inquiries simultaneously, maintaining a positive attitude under pressure, and resolving complex issues efficiently. Effective time management, strong communication skills, and a deep understanding of company policies help in managing these challenges. Collaboration with other departments, such as technical support or billing, is also common and can streamline problem resolution. Many organizations provide ongoing training and mentorship to help CSR Specialists continuously improve their skills and adapt to evolving customer needs.

How do I get a job in CSR?

To get a job as a CSR (Customer Service Representative) specialist, candidates typically need strong communication skills, problem-solving abilities, and customer service experience. Relevant certifications, familiarity with customer management software, and a high school diploma or equivalent are often required; some roles may prefer or require a college degree or specific industry knowledge.

Is CSR a good career?

A Customer Service Representative (CSR) specialist role involves assisting customers, resolving issues, and maintaining positive relationships. It can be a good career for those with strong communication skills and patience, offering opportunities for advancement into supervisory or specialized positions, often with training in customer management tools. The job typically requires problem-solving abilities and may involve shift work or working in call centers.

Is a CSR Specialist job stressful?

A CSR Specialist role can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. Strong communication skills and the ability to stay calm under pressure are important for success in this position.
More about Csr Specialist jobs

What states have the most Csr Specialist jobs?

States with the most job openings for Csr Specialist jobs include:

Csr Specialist jobs near you
Infographic showing various Csr Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Customer Service Representative Specialist

Kent, WA • On-site

Genuine Parts Company
Retail • 10K+ employees
Learn more about Genuine Parts Companyexternal

$29.81 - $38.73/hr

Other

Medical, Retirement, PTO

Posted 8 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

CSR Specialist

Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response. The CSR Specialist has extensive knowledge of the company's products and services or industry. This role ensures customer expectations are accurately determined and are fully met. The CSR Specialist develops and broadens relationships within customer organization to fully understand needs and wants. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.

Job Duties

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). Due to experience & training, may handle the most complex inquiries.
  • Relates to all technical customer support activities within the business, call center, field, and business processing. Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business. Serves as a Subject Matter Expert on one or more technical products.
  • Proactively generates sales by actively promoting Motion's products to existing customers. Responsible for selling Motion's products and services by understanding customer needs and meeting their requirements.
  • Influences Motion's Gross Profit through negotiating the sale price and purchase price within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
  • Responsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
  • Determines the most cost effective method to fulfill customer orders.
  • May handle customer returns.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Provides coaching, guidance and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs; especially technical expertise in a particular specialty.
  • Performs other duties as assigned.

Education & Experience

  • Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

  • Reliability, organization and attention-to-detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Strong negotiation skills.
  • Specialty product knowledge from previous warehouse and inside sales experience required.

Physical Demands:

Licenses & Certifications: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Supervisory Responsibility: No Supervisory Responsibility

Budget Responsibility: No

Company Information:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Pay: $29.81 - $38.73 / hour

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