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Senior Customer Service Representative

Houston, TX

$18.50 - $25.25/hr

As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis ...

Gener8

Sr. Customer Service Representative

San Jose, CA · On-site

$22.50 - $31/hr

Job Title: Sr. Customer Service Representative Reporting to: Director, Purchasing Location: San Jose, California Job Site: On-Site Revision Date: August 3, 2026 About us: We know what it takes to be ...

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers. * Completes insurance proposals and quotes for agents and producers.

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How much do sr csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for sr csr in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
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Sr Csr jobs near you
Infographic showing various Sr Csr job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Sr. Customer Service Representative

Milford, MA • On-site

Waters Corporation
Biotechnology Research and Development • 5 - 10K employees
Learn more about Waters Corporationexternal

$21 - $29/hr

Full-time

Re-posted 4 days ago

Job description

Overview

Fantastic opportunity for a Sr. Customer Service Representative who works independently with minimal guidance in a fast-paced Order Services environment.  You will be part of a dedicated and professional customer service team that continuously strives to provide the highest level of support to both internal and external customers.

Responsibilities
  • Enter Sales Orders for Waters' consumables and spares; prepare Quotations, Return Authorizations and Credits
  • Collaborate with teammates and business partners to ensure adherence to organizational procedures, policies and systems
  • Resolve order processing issues relative to pricing, product availability, inco terms, delivery expectations, etc.
  • Communicate effectively and professionally with internal and external customers via email and phone.
Qualifications
  • 5 - 10+ years prior Customer Service experience/Order Management
  • Solid verbal and written communication skills and a professional telephone manner
  • Strong interpersonal and problem-solving skills
  • Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
  • Prior experience with Electronic Data Interchange (EDI) is a plus
  • Candidate must be PC literate and familiar with desktop applications such as MS Word, Excel, Outlook, etc. Prior experience with SAP is a plus.
Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key WordsCustomer Service, Order Services, Order ManagementEmployment Type: OTHER

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