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Csr 3 Jobs (NOW HIRING)

Pacer Group

Customer Service Representative III

Sarasota, FL · On-site

$15.50 - $21/hr

Customer Service Representative III Location: Sarasota, FL, 34243 (Hybrid 3 Days Office 2 Days remote) Duration: 12 Months (Possible Extensions) Shift: 8:00 AM - 5:00 PM Overview We are seeking a ...

Oak Park

Customer Service Representative III

Oak Park, IL

$15.75 - $21.50/hr

Positions at this level are distinguished from the Customer Service Representative II by possession ... Provide parking and permit information and forms to the public. 3.Assist in the completion ...

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How much do csr 3 jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for csr 3 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR 3?

A CSR 3, or Customer Service Representative Level 3, is an experienced customer service professional who handles complex customer inquiries, resolves escalated issues, and often mentors or supports junior staff. They typically have an in-depth understanding of company policies, products, and services, allowing them to manage more challenging situations. CSR 3s may also be responsible for training new hires, monitoring performance metrics, and contributing to process improvements within the customer service team.

What are the key skills and qualifications needed to thrive as a CSR 3 (Customer Service Representative Level 3), and why are they important?

To thrive as a CSR 3, you need advanced customer service skills, a solid understanding of company policies, and several years of relevant experience, often supported by a high school diploma or higher education. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Strong problem-solving abilities, patience, and effective communication skills help build rapport and handle complex customer issues. These skills are crucial for delivering high-quality support, resolving escalated concerns, and maintaining customer satisfaction.

What are the main responsibilities and challenges faced by a CSR 3 in a customer service team?

As a CSR 3, you’ll typically handle more complex customer inquiries and complaints, often serving as an escalation point for less experienced representatives. You may also be tasked with mentoring junior team members and providing feedback to help improve overall team performance. A key challenge in this role is balancing high-quality service with efficiency, especially when dealing with difficult or sensitive customer issues. Collaboration with supervisors and other departments is common to resolve multifaceted problems and ensure customer satisfaction.

What is the difference between Csr 3 vs Customer Service Representative?

AspectCsr 3Customer Service Representative
Required CredentialsHigh school diploma, relevant experienceHigh school diploma or equivalent, training provided
Work EnvironmentCall centers, customer support departmentsCall centers, retail, online support
Employer & Industry UsageTech, retail, telecom companiesVarious industries including retail, finance, tech
Common Search & ComparisonYesYes

The comparison between Csr 3 and Customer Service Representative shows that both roles typically require similar credentials and are found in comparable work environments across various industries. Csr 3 may denote a specific level or specialization within customer support teams, whereas Customer Service Representative is a broader term. Understanding these distinctions helps job seekers target the right roles based on their experience and career goals.

More about Csr 3 jobs
What cities are hiring for Csr 3 jobs? Cities with the most Csr 3 job openings:
What states have the most Csr 3 jobs? States with the most job openings for Csr 3 jobs include:
What job categories do people searching Csr 3 jobs look for? The top searched job categories for Csr 3 jobs are:
Csr 3 jobs near you
Infographic showing various Csr 3 job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative III

Customer Service Representative III

Amynta Group

Baltimore, MD • On-site

$19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Service Representative III (Call Center Rep)

We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative III (Call Center Rep) at our Hunt Valley, MD location. The compensation for this position is $19.50 per hour, with possible opportunities for overtime. The company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts.

The Customer Service Representative III (Call Center Rep) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries.

Essential Job Duties and Responsibilities
  • Ability to listen and respond appropriately and professionally to calls and emails regarding title issues and inquiries.
  • Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
  • Ability to maintain various client requirements and act accordingly for multiple clients at one time.
  • Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).
  • Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.
  • Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.
  • Escalated follow-up and situational accounts.
Basic and Preferred Qualifications (Education and Experience)
  • HS Diploma or General Education Degree. (GED)
  • 2-4 years' Call Center Rep experience a must.
Minimum Job Skills, Abilities and Qualifications
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • Strong listening and reading comprehension skills to handle incoming inquiries.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Ability to perform under minimal supervision.
  • Accurate keyboarding skills.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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