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Csr 3 Jobs (NOW HIRING)

Priwils, Inc

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Service Experts

Customer Service Representative III

Nashville, TN · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location Address: 2930 Sidco Dr, Nashville, TN 37204 The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries ...

TriOptus LLC

Customer Service Rep - III

Denver, CO · On-site

$16.50 - $22.50/hr

To represent client in consumer litigation and other court matters, as well as adding value back ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

Qualifications Bachelors Degree in related field with 3+ years experience preferred. Will consider ... Responds promptly to customer needs and requests for service and assistance. * Listens and remains ...

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How much do csr 3 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for csr 3 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR 3?

A CSR 3, or Customer Service Representative Level 3, is an experienced customer service professional who handles complex customer inquiries, resolves escalated issues, and often mentors or supports junior staff. They typically have an in-depth understanding of company policies, products, and services, allowing them to manage more challenging situations. CSR 3s may also be responsible for training new hires, monitoring performance metrics, and contributing to process improvements within the customer service team.

Is customer service representative 3 an entry-level job?

Customer Service Representative 3 is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex customer issues and may require some supervisory or specialized knowledge.

Is customer service representative 3 a good entry-level position?

Customer Service Representative 3 is typically not an entry-level position, as it often requires prior experience or advanced skills in customer support, communication, and problem-solving. Entry-level roles usually have titles like Customer Service Representative I or II, which involve basic customer interaction and training. Therefore, CSR 3 is generally considered a more experienced role rather than an entry-level position.

What are the key skills and qualifications needed to thrive as a CSR 3, and why are they important?

To thrive as a CSR 3, you need advanced customer service skills, a solid understanding of company policies, and several years of relevant experience, often supported by a high school diploma or higher education. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Strong problem-solving abilities, patience, and effective communication skills help build rapport and handle complex customer issues. These skills are crucial for delivering high-quality support, resolving escalated concerns, and maintaining customer satisfaction.

What are the main responsibilities and challenges faced by a CSR 3 in a customer service team?

As a CSR 3, you’ll typically handle more complex customer inquiries and complaints, often serving as an escalation point for less experienced representatives. You may also be tasked with mentoring junior team members and providing feedback to help improve overall team performance. A key challenge in this role is balancing high-quality service with efficiency, especially when dealing with difficult or sensitive customer issues. Collaboration with supervisors and other departments is common to resolve multifaceted problems and ensure customer satisfaction.

What is the difference between Csr 3 vs Customer Service Representative?

AspectCsr 3Customer Service Representative
Required CredentialsHigh school diploma, relevant experienceHigh school diploma or equivalent, training provided
Work EnvironmentCall centers, customer support departmentsCall centers, retail, online support
Employer & Industry UsageTech, retail, telecom companiesVarious industries including retail, finance, tech
Common Search & ComparisonYesYes

The comparison between Csr 3 and Customer Service Representative shows that both roles typically require similar credentials and are found in comparable work environments across various industries. Csr 3 may denote a specific level or specialization within customer support teams, whereas Customer Service Representative is a broader term. Understanding these distinctions helps job seekers target the right roles based on their experience and career goals.

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What cities are hiring for Csr 3 jobs?

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What states have the most Csr 3 jobs?

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Csr 3 jobs near you
Infographic showing various Csr 3 job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative III

Priwils, Inc

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 25 days ago

Job description

Overview

The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor issues, managing escalations, conducting in-depth system research, and supporting leadership in quality control and performance improvement initiatives. The CSR III operates with a high level of independence and plays a critical role in ensuring service excellence and operational efficiency.

Minimum Qualifications
  • Associate’s degree preferred; significant relevant experience may be substituted in lieu of formal education
  • 5–7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
  • Advanced proficiency in Microsoft Excel and data analysis
  • Strong analytical skills and problem resolution capabilities
  • Advanced experience researching billing and account issues, preferably within STR-related systems
  • Strong written and verbal communication skills
  • Demonstrated ability to operate independently and adapt to evolving program requirements
Responsibilities
  • Resolve complex customer and vendor inquiries, including escalated issues requiring detailed analysis
  • Perform advanced research on billing discrepancies, account issues, and transaction histories using internal and STR-related systems
  • Serve as a subject matter expert (SME) for STR program processes, policies, and systems
  • Support escalation management by identifying root causes and driving timely resolution
  • Assist leadership with quality assurance, audits, and performance improvement initiatives
  • Provide mentorship and guidance to CSR I and CSR II team members
  • Analyze operational trends and recommend process improvements to enhance service delivery
  • Ensure compliance with program requirements, federal standards, and internal policies
  • Maintain accurate documentation of complex cases, resolutions, and process updates
  • Collaborate with cross-functional teams to address systemic issues and improve overall efficiency
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com

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