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Customer Service Representative Iii Jobs (NOW HIRING)

Pacer Group

Customer Service Representative III

Malvern, PA · On-site

$15.75 - $21.25/hr

Job Title - Customer Service Representative III Duration - 4 months Shift -Hybrid (8:00 AM - 5:00 PM) Location - Malvern, PA 19355 Role Overview : * Provide order processing and sales-related support ...

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How much do customer service representative iii jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service representative iii in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Customer Service Representative III is typically a mid-level role that requires prior experience, so it is not usually considered an entry-level position. Entry-level customer service roles are often labeled as Customer Service Representative I or II and focus on basic communication and problem-solving skills. For those starting in customer service, entry-level positions provide foundational experience before advancing to higher levels like CSR III.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some cases. These positions typically require extensive experience, advanced skills, and sometimes certifications, and they often involve overseeing teams or handling complex client issues.

What opportunities for career advancement are typically available for a Customer Service Representative III within a company?

As a Customer Service Representative III, you are often positioned as a senior member of the customer support team, which can open pathways to supervisory or management roles such as Team Lead, Customer Service Supervisor, or Operations Manager. Many organizations also offer lateral moves into specialized departments like training, quality assurance, or client relations. Demonstrating strong leadership, problem-solving skills, and a thorough understanding of company processes can significantly enhance your chances for advancement. Additionally, companies may provide professional development programs or mentorship opportunities to help you prepare for the next step in your career.

What are Customer Service Representative III roles and responsibilities?

A Customer Service Representative III is an experienced professional responsible for handling complex customer inquiries, resolving escalated issues, and providing high-level support. They typically act as a resource for junior representatives, assist with training, and ensure customer satisfaction through effective communication and problem-solving. Their duties often include processing orders, troubleshooting issues, and maintaining detailed records of customer interactions. This role requires strong interpersonal skills, a thorough understanding of company products or services, and the ability to work independently.

What is customer service III?

Customer Service III is a senior-level customer service role that typically involves handling complex customer inquiries, resolving escalated issues, and providing mentorship to lower-level representatives. It often requires advanced communication skills, familiarity with customer management tools, and a strong understanding of company policies. This position may also involve training new staff and contributing to process improvements.

What is a CSR III?

A Customer Service Representative III (CSR III) is a senior-level customer service role that typically involves handling complex customer inquiries, mentoring junior staff, and resolving escalated issues. This position often requires advanced communication skills, experience, and familiarity with customer management tools or CRM systems.

What are the key skills and qualifications needed to thrive as a Customer Service Representative III, and why are they important?

To excel as a Customer Service Representative III, you need advanced communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or higher and several years in customer-facing roles. Familiarity with CRM software, ticketing systems, and call center technology is typically required. Strong emotional intelligence, patience, and the ability to handle escalated situations set top performers apart. These competencies are vital for efficiently resolving complex customer issues and maintaining high satisfaction in demanding environments.
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Customer Service Representative Iii jobs near you
Customer Service Representative III

Customer Service Representative III

The Amynta Group

Cockeysville, MD • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

We're thrilled that you are interested in joining us here at the Amynta Group!
We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative III (Call Center Rep) at our Hunt Valley, MD location. The compensation for this position is $19.50 per hour, with possible opportunities for overtime.
The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 5/18/2026.
The Customer Service Representative III (Call Center Rep) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries.
We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative III (Call Center Rep) at our Hunt Valley, MD location. The compensation for this position is $19.50 per hour, with possible opportunities for overtime.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.
  • Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
  • Ability to maintain various client requirements and act accordingly for multiple clients at one time.
  • Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).
  • Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.
  • Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.
  • Escalated follow-up and situational accounts.

BASIC AND PREFERREDQUALIFICATIONS (EDUCATION AND EXPERIENCE)
  • HS Diploma or General Education Degree. (GED)
  • 2-4 years' Call Center Rep experience a must.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • Strong listening and reading comprehension skills to handle incoming inquiries.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Ability to perform under minimal supervision.
  • Accurate keyboarding skills.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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