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Customer Service Representative Iii Jobs (NOW HIRING)

Glaukos

Customer Service Representative III

Aliso Viejo, CA · On-site

$17 - $23/hr

The Customer Service Representative III provides excellent customer service while working closely with medical professionals and sales representatives handling all customer service-related activities.

Oak Park

Customer Service Representative III

Oak Park, IL

$15.75 - $21.50/hr

Positions at this level are distinguished from the Customer Service Representative II by possession ... Provide parking and permit information and forms to the public. 3.Assist in the completion ...

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On-Site Position Compensation: $21.44/hr - $26.53/hr (Depending on Benefit Selection) 24/7/365 ...

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On-Site Position Compensation: $21.44/hr - $26.53/hr (Depending on Benefit Selection) 24/7/365 ...

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Customer Service Representative Iii information

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How much do customer service representative iii jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service representative iii in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. Advanced skills, certifications, and experience in high-demand sectors like technology or finance can lead to higher compensation in customer service careers.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as experienced sales representatives, commercial pilots, real estate brokers, or skilled trades like electricians and plumbers. These positions typically require specialized training, certifications, or extensive experience rather than a traditional college degree.

What is the job description of a CSR 3?

A Customer Service Representative III is responsible for handling complex customer inquiries, resolving issues efficiently, and providing high-level support. They often mentor lower-level representatives, utilize customer management systems, and require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment with a focus on customer satisfaction.

What opportunities for career advancement are typically available for a Customer Service Representative III within a company?

As a Customer Service Representative III, you are often positioned as a senior member of the customer support team, which can open pathways to supervisory or management roles such as Team Lead, Customer Service Supervisor, or Operations Manager. Many organizations also offer lateral moves into specialized departments like training, quality assurance, or client relations. Demonstrating strong leadership, problem-solving skills, and a thorough understanding of company processes can significantly enhance your chances for advancement. Additionally, companies may provide professional development programs or mentorship opportunities to help you prepare for the next step in your career.

What are Customer Service Representative III roles and responsibilities?

A Customer Service Representative III is an experienced professional responsible for handling complex customer inquiries, resolving escalated issues, and providing high-level support. They typically act as a resource for junior representatives, assist with training, and ensure customer satisfaction through effective communication and problem-solving. Their duties often include processing orders, troubleshooting issues, and maintaining detailed records of customer interactions. This role requires strong interpersonal skills, a thorough understanding of company products or services, and the ability to work independently.

What is a CSR III?

A Customer Service Representative III (CSR III) is a senior-level customer service role that typically involves handling complex customer inquiries, mentoring junior staff, and resolving escalated issues. This position often requires advanced communication skills, problem-solving abilities, and experience with customer management tools or CRM systems.

What are the key skills and qualifications needed to thrive as a Customer Service Representative III, and why are they important?

To excel as a Customer Service Representative III, you need advanced communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or higher and several years in customer-facing roles. Familiarity with CRM software, ticketing systems, and call center technology is typically required. Strong emotional intelligence, patience, and the ability to handle escalated situations set top performers apart. These competencies are vital for efficiently resolving complex customer issues and maintaining high satisfaction in demanding environments.
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Customer Service Representative Iii jobs near you
Infographic showing various Customer Service Representative Iii job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.
Customer Service Representative 3

Customer Service Representative 3

The University of Miami

Miami, FL • On-site

Full-time

Medical, Dental

Posted 15 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

254th of 611 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The Department of Pathology has an exciting opportunity for a full-time Customer Service Representative 3 to work on-site in Miami.
CORE JOB SUMMARY
The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
  • Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
  • Researches all inquiries to address any issues or concerns.
  • Refers concerns to other service areas/departments for follow-up, as needed.
  • Resolves routine and basic problems and communicates solutions or requested information to the customer.
  • Verifies that appropriate changes/resolutions have been finalized.
  • Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
  • Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
  • Reviews and processes confidential information with discretion.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent
Experience:
Minimum 3 year of relevant experience
Knowledge, Skills and Attitudes:
  • Ability to communicate effectively in both oral and written form.
  • Ability to recognize, analyze and solve a variety of problems.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evening, nights, and weekends as necessary.
  • Proficiency in computer software (i.e., Microsoft Office).

DEPARTMENT ADDENDUM
Department Specific Functions
  • Review and manage ancillary testing work-queue.
  • Review and process manual ancillary testing requests.
  • Reviews all clinician requests to ensure necessary documentation has been received to proceed with the request for patient care.
  • Obtain and provide appropriate documentation for ancillary testing.
  • Initiate and oversee internal approval process for ancillary requests.
  • Create addenda for AP send outs, as required.
  • Forward/faxing testing requests to appropriate external lab, as needed (material not available in house).
  • Confer with customer service reps, regarding additional tissue required to complete testing.
  • Order testing on behalf of pathologists/clinicians, as needed.
  • Upload finalized reports into EMR & LIS for pathology send outs (AP).
  • Review, process, and obtain alternate specimens for testing, as needed.
  • Confer with external laboratory staff as required
  • Package and send out material per external institutions' respective policies.
  • Confer with pathologist and/or sub-specialty coordinators regarding "second opinion" cases.
  • Obtain and submit results of second opinions to pathologists for their review.
  • Review and process patient requests for pathology slides or transfer of care.
  • Assist in locating slides for pathologists (as needed) for patient care. Request creation of patient encounters.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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