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Customer Service Representative Iii Jobs (NOW HIRING)

Priwils, Inc

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

TriOptus LLC

Customer Service Rep - III

Denver, CO · On-site

$16.50 - $22.50/hr

To represent client in consumer litigation and other court matters, as well as adding value back ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

Qualifications Bachelors Degree in related field with 3+ years experience preferred. Will consider ... Responds promptly to customer needs and requests for service and assistance. * Listens and remains ...

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How much do customer service representative iii jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service representative iii in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What opportunities for career advancement are typically available for a Customer Service Representative III within a company?

As a Customer Service Representative III, you are often positioned as a senior member of the customer support team, which can open pathways to supervisory or management roles such as Team Lead, Customer Service Supervisor, or Operations Manager. Many organizations also offer lateral moves into specialized departments like training, quality assurance, or client relations. Demonstrating strong leadership, problem-solving skills, and a thorough understanding of company processes can significantly enhance your chances for advancement. Additionally, companies may provide professional development programs or mentorship opportunities to help you prepare for the next step in your career.

What are the roles and responsibilities of a Customer Service Representative III?

A Customer Service Representative III is an experienced professional responsible for handling complex customer inquiries, resolving escalated issues, and providing high-level support. They typically act as a resource for junior representatives, assist with training, and ensure customer satisfaction through effective communication and problem-solving. Their duties often include processing orders, troubleshooting issues, and maintaining detailed records of customer interactions. This role requires strong interpersonal skills, a thorough understanding of company products or services, and the ability to work independently.

What skills and qualifications are needed to thrive as a Customer Service Representative III?

To excel as a Customer Service Representative III, you need advanced communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or higher and several years in customer-facing roles. Familiarity with CRM software, ticketing systems, and call center technology is typically required. Strong emotional intelligence, patience, and the ability to handle escalated situations set top performers apart. These competencies are vital for efficiently resolving complex customer issues and maintaining high satisfaction in demanding environments.
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Customer Service Representative Iii jobs near you
Infographic showing various Customer Service Representative Iii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.

Customer Service Representative III

Priwils, Inc

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 25 days ago

Job description

Overview

The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor issues, managing escalations, conducting in-depth system research, and supporting leadership in quality control and performance improvement initiatives. The CSR III operates with a high level of independence and plays a critical role in ensuring service excellence and operational efficiency.

Minimum Qualifications
  • Associate’s degree preferred; significant relevant experience may be substituted in lieu of formal education
  • 5–7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
  • Advanced proficiency in Microsoft Excel and data analysis
  • Strong analytical skills and problem resolution capabilities
  • Advanced experience researching billing and account issues, preferably within STR-related systems
  • Strong written and verbal communication skills
  • Demonstrated ability to operate independently and adapt to evolving program requirements
Responsibilities
  • Resolve complex customer and vendor inquiries, including escalated issues requiring detailed analysis
  • Perform advanced research on billing discrepancies, account issues, and transaction histories using internal and STR-related systems
  • Serve as a subject matter expert (SME) for STR program processes, policies, and systems
  • Support escalation management by identifying root causes and driving timely resolution
  • Assist leadership with quality assurance, audits, and performance improvement initiatives
  • Provide mentorship and guidance to CSR I and CSR II team members
  • Analyze operational trends and recommend process improvements to enhance service delivery
  • Ensure compliance with program requirements, federal standards, and internal policies
  • Maintain accurate documentation of complex cases, resolutions, and process updates
  • Collaborate with cross-functional teams to address systemic issues and improve overall efficiency
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com

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