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Credit Card Customer Service Rep Jobs (NOW HIRING)

Avnet, Inc.

Credit Card Specialist

Richfield, OH · On-site

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

1st National Bank of Scotia

NY · On-site

The credit card representative will provide servicing for all credit card products, Visa and ... Handle general credit customer service via phone, email, and mail. * Other duties as assigned ...

New

dfb

Credit Card Specialist

Dearborn, MI

We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the ... Six months to one year of customer service experience, preferably within a financial institution.

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate ... Opportunities to develop your financial, analytical, and customer service skills. * Exposure to a ...

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How much do credit card customer service rep jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for credit card customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a credit card customer service rep do?

A Credit Card Customer Service Representative assists customers with questions and concerns related to their credit card accounts. Their responsibilities typically include answering inquiries about account balances, transactions, payment due dates, and card benefits. They also help resolve issues such as unauthorized charges, lost or stolen cards, and disputes. Additionally, they may provide information about new products, process payments, and help customers understand their statements.

What are the key skills and qualifications needed to thrive as a credit card customer service rep?

To thrive as a Credit Card Customer Service Rep, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of financial regulations are typically required. Patience, problem-solving ability, and a customer-focused mindset set top performers apart in this role. These skills are crucial for resolving customer concerns efficiently, ensuring satisfaction, and maintaining regulatory compliance.

What are some common challenges faced by credit card customer service reps, and how can I prepare for them?

Credit Card Customer Service Reps often encounter high call volumes, complex customer inquiries, and situations where customers may be upset or frustrated. Preparing for these challenges involves developing strong communication and conflict-resolution skills, as well as becoming familiar with the company's credit card products and policies. Many teams provide robust training and support, and successful reps learn to balance empathy with adherence to procedures. Building resilience and managing stress are also important for long-term success in this fast-paced environment.
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Credit Card Customer Service Rep jobs near you

Credit Card Specialist

Avnet, Inc.

Richfield, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Avnet rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

229th of 427 rated retail wholesalers

Job description

Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!
Job Summary
The Credit Card Specialist ensures the proper authorization of credit card for orders, accurate billing of all credit card orders. Provides strong customer service to Credit Card customers, Sales, Sales support and Credit.
Principal Responsibilities
  • Review and releases Credit Card Orders
  • Manages and gains credit card authorization for backorders.
  • Manages soft collection effort by customer contact.
  • Initiates full collection by providing pertinent information to Credit department.
  • Researches and refutes all customer retrievals and charge-backs
  • Customer service for credit card customers via incoming calls.
  • Works with Credit Department and Sales to resolve customer issues promptly and professionally.
  • Contacts the customers for resolution of credit card errors.

Job Level Specifications
  • Time management to effectively perform multiple tasks
  • Timely review of reports and charge-backs to minimize uncollectable invoices.
  • Work with Credit Card vendors to assure accurate data transmission.
  • Review customer accounts to assure proper application of credits and debits.
  • Participate in process improvement initiatives.

Work Experience:
  • Typically requires a minimum of five years of related experience.

Education and Certification(s):
  • High School Diploma or equivalent

Distinguishing Characteristics:
  • PC Skills, including working knowledge of Excel and AS400 systems
  • Two years customer service experience required.
  • One to three years credit/collection experience preferred.

#LI-HYBRID
What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
  • Generous Paid Time Off
  • 401K and Pension Plan
  • Paid Holidays
  • Family Support (Paid Leave, Surrogacy, Adoption)
  • Medical, Dental, Vision, and Life Insurance
  • Long-term and Short-term Disability Insurance
  • Health Savings Account / Flexible Spending Account
  • Education Assistance
  • Employee Development Resources
  • Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

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