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Credit Card Customer Service Rep Jobs (NOW HIRING)

Bank of Colorado

CREDIT CARD CSR

Papillion, NE

Credit Card Csr Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties. Researches customer requests. Answers phone and ...

Murphy USA

Credit Card Administrator

El Dorado, AR · On-site

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provide customer service support to current card holders ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optimum Card Solutions LLC

CSR

Addison, IL · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) - Gift Card Manufacturing We're looking for a Customer ... Support invoicing, credits, and shipping documentation while maintaining accurate records.

SCHEELS

Credit Card Specialist

Eden Prairie, MN

$17/hr

Execute Card Member Appreciation Days or other special promotions at a high level according to ... Excellent communication and customer service skills (both written and verbal) as well as ...

Domino's

Customer Service Rep(08553)

Dinuba, CA · On-site

$16.25 - $22/hr

Company Description ABOUT THE JOB - As a Domino's Pizza CSR, you are the first contact with every ... Collect cash and credit card payments * Memorize procedures and recipes * Exhibit a sense of ...

Valero

Customer Service Associate I

Amarillo, TX

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

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Credit Card Customer Service Rep information

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How much do credit card customer service rep jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for credit card customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Credit Card Customer Service Rep do?

A Credit Card Customer Service Representative assists customers with questions and concerns related to their credit card accounts. Their responsibilities typically include answering inquiries about account balances, transactions, payment due dates, and card benefits. They also help resolve issues such as unauthorized charges, lost or stolen cards, and disputes. Additionally, they may provide information about new products, process payments, and help customers understand their statements.

What are the key skills and qualifications needed to thrive as a Credit Card Customer Service Rep, and why are they important?

To thrive as a Credit Card Customer Service Rep, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of financial regulations are typically required. Patience, problem-solving ability, and a customer-focused mindset set top performers apart in this role. These skills are crucial for resolving customer concerns efficiently, ensuring satisfaction, and maintaining regulatory compliance.

What are some common challenges faced by Credit Card Customer Service Reps, and how can I prepare for them?

Credit Card Customer Service Reps often encounter high call volumes, complex customer inquiries, and situations where customers may be upset or frustrated. Preparing for these challenges involves developing strong communication and conflict-resolution skills, as well as becoming familiar with the company's credit card products and policies. Many teams provide robust training and support, and successful reps learn to balance empathy with adherence to procedures. Building resilience and managing stress are also important for long-term success in this fast-paced environment.
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Credit Card Customer Service Rep jobs near you
CREDIT CARD CSR

CREDIT CARD CSR

Bank of Colorado

Papillion, NE

Other

Posted 3 days ago

Bank Of Colorado rating

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

135th of 141 rated banks

Job description

Credit Card Csr

Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties.

Researches customer requests.

Answers phone and email inquiries.

Perform credit card duties such as adding new cards to system, sending out denials, post payments to account, maintain customer files, assist with online questions, prepare applications for underwriting, and collections.

May assist in various other areas of operations.

Performs other duties as assigned by management.

Regular and reliable attendance.

Knowledge of Fiserv preferred.

Must be able to operate a PC with keyboard accuracy and speed.

Must have good customer service skills, in person, on the phone, and through email.

Must have a general knowledge of accounting principles and procedures

Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.

Must have strong mathematical and organizational skills.

High school graduate or equivalent with previous banking experience or equivalent work experience.

Bank operations experience is preferred.

Seeing: 75-100%

Must be able to read reports, see computer screen

Hearing: 25-49%

Must be able to communicate with co-workers

Standing/Walking: 25-49%

Must be able to run errands for the bank, make large quantities of copies.

Climbing/Stooping/Kneeling: 25-49%

Must be able to obtain files.

Lifting/Pulling/Pushing: 50-74%

Must be able to lift and put away supplies.

Fingering/Grasping/Feeling: 75-100%

Must be able to use computer, write separate reports

Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

Department: 2202- MC Visa Center

Employment Type: Full Time

Location: Papillion Northshore

Workplace type: Onsite

Compensation: Depends on Experience

Monday through Friday 8am-5pm

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