Credit Card Customer Service Rep Jobs (NOW HIRING)

Description

What You'll Be Doing

The Credit Card Specialist will oversee all daily activities, responsibilities, and operations associated with the bank's credit card program. This individual will manage day-to-day operations, act as a subject matter expert for credit card inquiries and deliver outstanding support to both clients and internal staff. They will assist with the development of credit cards related to transaction processing, account maintenance, client service escalation, or other aspects of the credit card program for both consumer and business cards. Will work cross-functionally with servicing partners and our regional teams to seamlessly provide quality service for our clients. Provides friendly, quality client service and treats clients with respect and dignity, either in person or on the phone.

Core Responsibilities

• Manage daily credit card operations for both consumer and business clients.
• Ensure timely and accurate processing of credit card account maintenance tasks including onboarding, ongoing maintenance, issue resolution, and escalated client support.
• Monitor service tickets, email groups, and take phone calls from clients and team members regarding specific and general questions regarding our program.
• Assist in setting service standards for responding to client inquiries, such as credit line increases, due date adjustments, chargebacks, fraud resolution and other account-related requests.
• Responsible for supporting and administering the bank's credit card processing and credit card strategies to increase product penetration and enhance the organization's credit card portfolio.
• Work cross functionally with our credit card underwriter, finance department, operations team, client experience team, and retail staff members.
• Serve as the Subject Matter Expert (SME) on credit card operations, providing prompt and effective support to both internal teams and external clients.
• Contribute to the development and execution of card and payment operations strategies.
• Ensure compliance with all applicable internal policies, regulatory guidelines, and industry laws.

General Responsibilities

• Has access to confidential information relating to clients and accounts. Protects the privacy and confidentiality of clients and work
• Performs other bank related duties as assigned by supervisor.
• Understands and complies with banking regulations by following bank policies and procedures. Stays abreast of relevant regulations, current industry matters, and any changes implemented internally to ensure compliance.

Credit Card Specialists are generally scheduled to work between the hours of 8:00 AM and 5:00 PM Monday through Friday, hours can be flexible depending on need. Internal candidates located in one of our branch locations may be considered.

Requirements

Skills/Experience You'll Need

• High School Diploma/G.E.D.
• 3-5 years' work experience in a financial institution.
• Ability to manage multiple priorities in a fast-paced environment
• Credit Card processing work experience is a plus.
• Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
• Excellent written, verbal and interpersonal communication skills
• Strong attention to detail
• Demonstrated ability to handle multiple tasks quickly and proficiently.
• Demonstrated ability to work with client information in a confidential and professional manner.

What you'll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here:

• A competitive financial package - we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big.
• Blending work and life - As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities - Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well as, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement - Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition - Bank Iowa is proud of our team members who "Live our Values". Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.