ZipRecruiter

Log In

1

Credit Card Customer Service Rep Jobs (NOW HIRING)

Valero

Customer Service Associate I

Amarillo, TX · On-site

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

Sparrow Inc

Customer Service Representative

Chino, CA

$17 - $23/hr

Job Summary The Customer Service Representative must have extensive knowledge of the service area ... Job Responsibilities Intake orders via centralized call center Process credit card charges Answer ...

B12 Consulting

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

* The Customer Service Representative (CSR) serves as an immediate point of contact for customers and ... credit card and/or banking information.      (15%)       * Meets/exceeds daily ...

New

HADDIES

Cashier/CSR

Las Vegas, NV · On-site

$15/hr

As a Cashier/Customer Service Representative (CSR), you will be responsible for providing ... cash, credit card, and debit card payments - Assisting customers with product inquiries and ...

Tornado Bus

Customer Service Rep.

Laredo, TX · On-site

$12.50 - $16.75/hr

Customer Service Representative Responsible for ensuring that all clients/passengers are given the ... Operates cash register and/or credit card equipment. * Sells and processes ticket orders via ...

Kona Ice

Customer Service Rep

Afton, VA · On-site

$15/hr

Kona Ice Cville is looking to add friendly, motivated Customer Service Reps to our 2025 season as ... Able to do simple math (addition and subtraction) for cash transactions and process credit card ...

next page

Showing results 1-20

All JobsCredit Card Customer Service Rep Jobs

Credit Card Customer Service Rep information

See salary details

$9

$18

$26

How much do credit card customer service rep jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for credit card customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Credit Card Customer Service Rep do?

A Credit Card Customer Service Representative assists customers with questions and concerns related to their credit card accounts. Their responsibilities typically include answering inquiries about account balances, transactions, payment due dates, and card benefits. They also help resolve issues such as unauthorized charges, lost or stolen cards, and disputes. Additionally, they may provide information about new products, process payments, and help customers understand their statements.

What are the key skills and qualifications needed to thrive as a Credit Card Customer Service Rep, and why are they important?

To thrive as a Credit Card Customer Service Rep, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and knowledge of financial regulations are typically required. Patience, problem-solving ability, and a customer-focused mindset set top performers apart in this role. These skills are crucial for resolving customer concerns efficiently, ensuring satisfaction, and maintaining regulatory compliance.

What are some common challenges faced by Credit Card Customer Service Reps, and how can I prepare for them?

Credit Card Customer Service Reps often encounter high call volumes, complex customer inquiries, and situations where customers may be upset or frustrated. Preparing for these challenges involves developing strong communication and conflict-resolution skills, as well as becoming familiar with the company's credit card products and policies. Many teams provide robust training and support, and successful reps learn to balance empathy with adherence to procedures. Building resilience and managing stress are also important for long-term success in this fast-paced environment.
More about Credit Card Customer Service Rep jobs
What job categories do people searching Credit Card Customer Service Rep jobs look for? The top searched job categories for Credit Card Customer Service Rep jobs are:
Credit Card Customer Service Rep jobs near you
Customer Service Associate I

Customer Service Associate I

Valero Energy Corporation

Amarillo, TX

$13.25 - $18.25/hr

Other

Posted 12 days ago

Valero rating

6.3

Company rating: 6.3 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

49th of 74 rated oil and gas companies

Job description

Description
Valero is looking for a Customer Service Associate I to join our team at the Valero Payment Services Center in Amarillo, TX. The Customer Service Associate I provides support to consumers or credit card customers by performing account maintenance and assisting in the control of credit card receivables. May occasionally provide back-up support for the credit collections function during periods of high activity. Complies with all credit card regulations and collection goals.
At Valero, this role performs duties that support our commitment to advancing the future of energy through innovation, ingenuity, and unmatched execution, including:
  • Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
  • Develops a working knowledge of the proprietary computer system and telephone systems.
  • Maintains a working knowledge of all aspects of the credit card customer's account by providing routine account maintenance, first line notification of bankruptcy or deceased.
  • Develops and maintains a working knowledge of all proprietary software programs.
  • Demonstrates Valero's Key Values on an ongoing basis.
  • Assists in controlling credit card receivables.
  • Grants credit based on standard parameters,. and utilizes good credit granting skills.
  • Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined in one on one sessions with Supervisor, monitored call evaluation standards.
  • Completes basic duties associated with the Mail Team function and other duties as assigned.
This position is hourly nonexempt status, which means you are eligible for overtime pay.
Qualifications
  • High School diploma or GED required.
  • Previous college education preferred.
  • Call center experience is preferred.
  • Bilingual in English and Spanish (read, write, speak) preferred.
  • Able and willing to work on-site, in-person at the Valero Amarillo location, required.

Position level and salary will be commensurate with qualifications and experience.
Applicants who meet the minimum qualifications for the Customer Service Associate position will be invited to complete a 50 minute computer based on-line assessment. Communications regarding the assessment will be delivered via email. Be sure to check your spam and junk mailboxes for these communications as they are system generated.
Note: Valero's pre-employment process includes successful completion of a background check and hair analysis drug screen.
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit Valero.com.
Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.
*LI-LP1

What Valero employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply