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Customer Service Representative Manufacturing Industry Jobs

VOLT

Manufacturing CSR

Rio Rancho, NM · On-site

$18/hr

As a Manufacturing Customer Service Rep. you will: * Prepare and submit customer quotes in a timely and accurate manner * Process new customer orders and ensure all order details are entered ...

OAKWORKS INC

Customer Service Representative

New Freedom, PA · Hybrid

$14.75 - $20/hr

The Customer Service Representative is a key contributor to the Oakworks family and we want your ... manufacturing industry. WHO WE ARE: Oakworks is a family owned and run company for over 40 years ...

Consolidated Metco

Customer Service Representative

Monroe, NC · On-site

$14.75 - $20.25/hr

Manufacturing-related CSR experience * Class 8/automotive and/or Plastics product experience * SAP ... industry. With innovative products, such as PreSet Plus ® SmartHub, and PreSet Plus ® Electric ...

ConMet

Customer Service Representative

Monroe, NC · On-site

$14.75 - $20.25/hr

Manufacturing-related CSR experience * Class 8/automotive and/or Plastics product experience * SAP ... industry. With innovative products, such as PreSet Plus ® SmartHub, and PreSet Plus ® Electric ...

Guhring

Customer Service Representative

Brookfield, WI · On-site

$15.25 - $20.50/hr

... world-class manufacturer of round shank cutting tools for the metalworking industry, also a ... Full-Time/Part-Time Full-Time Shift Days Description Customer Service Representative Join the Team ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a Customer Service Representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a Customer Service Representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Corporate Ladder

Youngstown, OH

$15 - $20.50/hr

Full-time

Posted 17 days ago

Job description

Customer Service Representative

Our recruiting firm is partnering with a well-established and growing Youngstown manufacturer to identify a Customer Service Representative for their team. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working cross-functionally to support both customers and internal teams.

Key Responsibilities
  • Serve as the primary point of contact for customer inquiries, orders, pricing updates, and account support
  • Manage the order process from entry through fulfillment while ensuring accuracy and timely communication
  • Resolve customer concerns and follow up to ensure a positive customer experience
  • Support forecasting, inventory planning, and customer-specific programs
  • Coordinate with internal departments including Sales, Purchasing, Operations, and Engineering to meet customer requirements
  • Maintain accurate customer records and proactively communicate updates as needed
  • Identify opportunities to improve service levels and strengthen customer relationships
Qualifications
  • 2+ years of customer service, account management, inside sales support, or order management experience within a manufacturing environment
  • Manufacturing industry experience is required
  • Strong communication, organizational, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office; experience with ERP and/or CRM systems is preferred
  • Experience supporting industrial, manufacturing, or distribution customers is highly desirable
Why Consider This Opportunity?
  • Join a stable and growing manufacturing organization with a strong reputation in its industry
  • Collaborative, team-oriented culture
  • Opportunity to make a direct impact on customer satisfaction and business success
  • Competitive compensation and comprehensive benefits package
If you are a customer-focused professional with manufacturing industry experience and enjoy working in a fast-paced environment, we encourage you to apply.