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Customer Service Representative Manufacturing Industry Jobs

incredible container

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Customer service

Newtown, CT · On-site

$16.50 - $22.50/hr

Customer Service Representative - Manufacturing A rapidly growing manufacturing company is seeking a motivated and customer-focused Customer Service Representative to join our team. We are looking ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.
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What states have the most Customer Service Representative Manufacturing Industry jobs?

States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:

What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for?

The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:

Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Manufacturing / B2B

J. Morrissey

New Haven, CT • On-site

$16 - $21.75/hr

Other

Re-posted 15 days ago

Job description

Customer Service Representative - Manufacturing / B2B

New Haven, CT

Customer Service Representative – Manufacturing / B2B Location: Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + Overtime About the Role: Are you a skilled Customer Service professional looking to make a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. You'll work in a collaborative environment, gain hands-on mentorship from an experienced manager, and have the opportunity to grow your career in a fast-paced, high-volume setting. Why You'll Love This Job: Competitive salary: $62K–$70K, paid hourly, with overtime opportunities Full-time day shift (8:00 AM – 4:30 PM) with breaks and a 30-minute lunch Mentorship and training from a hands-on manager and a highly experienced team Career growth opportunities within a well-established manufacturing company Work directly with B2B customers and cross-functional teams Fully on-site with exposure to multiple systems, applications, and processes What You'll Do: Manage assigned territories and serve B2B customers with excellence Process orders, CCFs, and RGAs accurately and efficiently Respond to inquiries about pricing, product availability, order status, and shipping Ensure timely issue resolution while balancing company policies and customer needs Suggest and implement process improvements to enhance the customer experience Collaborate closely with sales, shipping, finance, and order entry teams Document processes and help train new team members What We're Looking For: 5+ years of customer service experience in a manufacturing or B2B environment Strong multitasking, decision-making, and problem-solving skills Excellent computer skills; comfortable using 6–8 applications across multiple monitors ERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM) Team-oriented, collaborative, and able to thrive in a fast-paced, high-volume environment Preferred Skills: Experience mentoring or training junior staff Familiarity with complex or custom manufacturing processes Previous high-volume order management experience Schedule & Environment: Monday–Friday, day shift Fully on-site; commutable to New Haven, CT Fast-paced, collaborative team environment Exposure to multiple systems and processes, with hands-on mentorship INDA

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