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Customer Service Representative Manufacturing Industry Jobs

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... Experience with customer service in the manufacturing industry. * Experience with management of ...

OAKWORKS INC

Customer Service Representative

New Freedom, PA · Hybrid

$14.75 - $20/hr

The Customer Service Representative is a key contributor to the Oakworks family and we want your ... manufacturing industry. WHO WE ARE: Oakworks is a family owned and run company for over 40 years ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a Customer Service Representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a Customer Service Representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Manufacturing

HOERBIGER Holding AG

Delray Beach, FL • On-site

$15.50 - $21.25/hr

Full-time

Posted 7 days ago

Job description

Customer Service Representative - Manufacturing
Country/Region: United States
Job Location: Delray Beach, Pompano Beach
Required Travel (%): 0
Work Model: onsite
Customer Service Representative - Manufacturing
Your Mission
As a Customer Service Representative, you are the vital link between our customers and the HOERBIGER manufacturing facility. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future-oriented customer experiences. Your contribution directly supports operational excellence and long-term customer partnerships.
How you will make a difference
  • Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers
  • Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
  • Proactive Follow-Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback
  • Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
  • Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
  • Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

What you should be good at
Customer Service Experience: Thee to five years of experience in a customer service role, ideally in a manufacturing environment
ERP and Data Skills: Confident handling of master data in integrated MRP or ERP systems
Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools
Communication Skills: Clear and effective oral and written communication with customers and internal teams
Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings
Collaboration Mindset: Strong sense of urgency, problem-solving ability, and ease working across multiple internal functions
What you can look forward to
Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision.
Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.
Supportive Teamwork: A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.
Professional and Personal Growth: With a polite and respectful culture, there's often a greater emphasis on personal development and continuous learning.
Recognition and Appreciation: Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.
Who we are
Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference
Your Mission
As a Customer Service Representative, you are the vital link between our customers and the HOERBIGER manufacturing facility. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future-oriented customer experiences. Your contribution directly supports operational excellence and long-term customer partnerships.
How you will make a difference
  • Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers
  • Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
  • Proactive Follow-Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback
  • Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
  • Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
  • Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

What you should be good at
Customer Service Experience: Thee to five years of experience in a customer service role, ideally in a manufacturing environment
ERP and Data Skills: Confident handling of master data in integrated MRP or ERP systems
Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools
Communication Skills: Clear and effective oral and written communication with customers and internal teams
Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings
Collaboration Mindset: Strong sense of urgency, problem-solving ability, and ease working across multiple internal functions
What you can look forward to
Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision.
Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.
Supportive Teamwork: A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.
Professional and Personal Growth: With a polite and respectful culture, there's often a greater emphasis on personal development and continuous learning.
Recognition and Appreciation: Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.
Who we are
Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference

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