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Customer Service Representative Manufacturing Industry Jobs

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... Experience with customer service in the manufacturing industry. * Experience with management of ...

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.
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What states have the most Customer Service Representative Manufacturing Industry jobs?

States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:

What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for?

The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:

Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Manufacturing

Fabmax Opco LLC

Wood Dale, IL • On-site

$16 - $21.75/hr

Full-time

Re-posted 6 days ago

Job description

Description:

The Customer Service Representative supports customers and internal teams in a metal fabrication manufacturing environment. This role focuses on processing orders, answering customer inquiries, and coordinating with production to ensure timely and accurate delivery. This is a great opportunity for someone looking to start a career in manufacturing, operations, or customer service.

Requirements:

Education & Experience

  • High school diploma or equivalent required
  • 2-5 years of customer service or administrative experience
  • Experience in manufacturing or industrial preferred

Skills & Competencies

  • Strong communication and customer service skills
  • Basic computer skills (Microsoft Office, email, data entry)
  • Attention to detail and willingness to learn
  • Ability to multitask and stay organized
  • Positive attitude and team-oriented mindset