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Customer Service Representative Manufacturing Industry Jobs

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal ...

Lakeland Industries

Customer Service Rep

Huntsville, AL · On-site

$15 - $20.25/hr

As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across the United States. Your role is ...

Woodgrain, Inc.

Customer Service Representative

Leesburg, GA · On-site

$12.75 - $17.50/hr

Customer Service Representative Posting Start Date: 6/9/26 Division: Woodgrain Millwork Posting ... Manufacturing industry experience preferred. • Experience with SAP and EDI systems preferred.

CFS

Customer Service Representative

Luckey, OH

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our ... Minimum 3 years of customer service experience, preferably in manufacturing or a related industry.

OAKWORKS INC

Customer Service Representative

New Freedom, PA · Hybrid

$14.75 - $20/hr

The Customer Service Representative is a key contributor to the Oakworks family and we want your ... manufacturing industry. WHO WE ARE: Oakworks is a family owned and run company for over 40 years ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a Customer Service Representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a Customer Service Representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Manufacturing

Customer Service Representative - Manufacturing

Mid-State Sales

Columbus, OH • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Help or transport service
  • Parental leave
  • Tuition assistance
  • Vision insurance
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Stock options plan
  • Training & development

Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing!
We’re looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you’ll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.
This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.
What You’ll Do
  • Respond to customer inquiries via phone, email, and online portals
  • Accurately enter orders, generate quotes, and handle returns or changes
  •  Communicate lead times, product availability, and shipping updates
  •  Liaise with sales, production, and shipping teams to meet customer needs
  •  Follow up on open orders, quotes, and backorders to ensure timely delivery
  •  Build long-term customer relationships by solving problems quickly and professionally

 What We’re Looking For
  • 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
  •  Strong communication skills and a professional, friendly demeanor
  •  High accuracy and attention to detail under time pressure
  •  Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
  •  Solid computer skills (Microsoft Office, order portals, CRM tools)
  •  Self-motivated, reliable, and team-oriented
 
 Why Join Us?