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Customer Service Representative Manufacturing Industry Jobs

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

Standex

Customer Service Representative

Summerville, SC · On-site

$14.25 - $19.50/hr

Two years' experience in a Customer Service role, preferred experience in manufacturing industry ... represent the company in a professional manner to customers and visitors. * Must be discreet ...

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.
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Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Manufacturing Industry

Koch Industries

Georgetown, TX • On-site

$14.75 - $20.25/hr

Full-time

Posted 5 days ago

Koch Industries rating

8.0

Company rating: 8.0 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

136th of 540 rated manufacturers

Job description

Location(s)
Georgetown, Texas
Company
Molex
Career Field
Sales
Job Number
191813

What Koch Industries employees say

Pay

Benefits

Hours and flexibility

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