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Customer Service Representative (Manufacturing)

Burr Ridge, IL · On-site

$20/hr

... for manufacturing and shipping * After-Sale Customer Service o Field customer reports of freight damage and determine appropriate response. When necessary, initiate freight claims on behalf of ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... Experience with customer service in the manufacturing industry. * Experience with management of ...

HB Travels

Customer Service Representative Travel Industry

$16.50 - $22.25/hr

Customer Service Representative Travel Industry Evansville, Indiana, United States About the Job Customer Service Representative Travel Industry We are a travel services company dedicated to helping ...

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Manufacturing

Cates Control Systems

Wylie, TX • On-site

$15.25 - $21/hr

Other

Posted 6 days ago

Job description

Customer Service Representative

Be the link between our customers and production.

Cates Control Systems is looking for a highly organized, customer-focused Customer Service Representative to join our growing team in Wylie, TX. This role is essential to the production of high-quality control panels used in industrial automation. You'll own customer sales orders from start to finish, ensuring every order is entered accurately, communicated clearly, and supported throughout the production process.

What You'll Do

As a Customer Service Representative, you'll serve as the administrative hub connecting our customers, sales team, engineering, purchasing, and production.

If you're someone who enjoys solving problems, keeping projects organized, working with multiple departments, and providing exceptional customer service, we'd love to meet you.

Sales Order Ownership
  • Own sales orders from receipt through closeout.
  • Enter, maintain, and update orders accurately in Epicor and related systems.
  • Issue order acknowledgements and revisions to customers.
  • Ensure order data remains aligned with approved scope, pricing, and delivery expectations.
Customer Communication
  • Serve as a primary point of contact for customer order-related communication.
  • Provide timely and accurate order status updates using approved information.
  • Route technical, execution, or schedule questions to the appropriate internal owner.
  • Maintain professional, consistent, and well-documented customer interactions.
Job Execution Support
  • Support Production Control Managers (OEM & Custom) or Project Managers (Systems) with:
  1. Administrative updates
  2. Documentation management
  3. Status communication
  4. Data entry and follow-up
  • Ensure customer-facing commitments reflect current execution plans.
  • Assist with milestone tracking and documentation where applicable.
    • Cross-Functional Coordination
    • Coordinate with Sales, Production Control, Project Management, Purchasing, Materials, and Engineering as required.
    • Ensure internal alignment between sales orders and execution reality.
    • Escalate discrepancies or risks promptly to the appropriate owner.
    Documentation & Compliance
    • Maintain complete and accurate order records.
    • Ensure documentation supports QMS requirements and internal procedures.
    • Adhere to all company policies, procedures, and ethical standards.
    What We're Looking For

    Required

    • High school diploma or GED
    • Prior experience in customer service, order management, or manufacturing support preferred
    • Experience in industrial, fabrication, or project-based environments a plus
    • Excellent communication and customer service skills
    • Strong attention to detail
    • Strong organizational and follow-up skills
    • Proficiency with Microsoft Office (Excel, Outlook, Word)
    • Comfortable working across departments and with customers

    Preferred

    • Experience in customer service, order management, inside sales support, or manufacturing administration
    • Experience working with ERP systems such as Epicor
    • Manufacturing, fabrication, industrial automation, or project-based environment experience
    • Basic understanding of industrial or electrical terminology
    What Makes You Successful

    You are someone who:

    • Loves staying organized and keeping details accurate
    • Enjoys helping customers and solving problems
    • Can juggle multiple priorities without losing focus
    • Communicates professionally with both customers and coworkers
    • Works well with cross-functional teams
    • Takes ownership and follows tasks through to completion
    Why Join Cates?

    Founded over 40 years ago, Cates Control Systems is a leading systems integrator delivering innovative automation solutions to manufacturers across North America and beyond. Our work supports a wide range of industries—from food production to building materials—helping customers improve efficiency, quality, and performance.

    We are proud of our:

    • Collaborative, team-oriented culture
    • Strong values rooted in integrity, reliability, and accountability
    • Commitment to employee growth and development
    • Family-like atmosphere where your contributions truly matter

    At Cates, our mission is to positively impact the lives of others—our employees, our customers, and our community.

    Schedule

    Full-Time, Monday–Friday

    Apply