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Customer Service Representative Manufacturing Industry Jobs

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

Ammega

Customer Service Representative

Reading, PA

$15.25 - $21/hr

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management ... Preferred Qualifications * Manufacturing industry experience. * Spanish bilingual skills.

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... Experience with customer service in the manufacturing industry. * Experience with management of ...

Greenbridge

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

The Customer Service Representative is responsible for ensuring Customers' orders are placed ... Experience within the manufacturing industry, B2b experience a plus - small to medium sized ...

Greenbridge

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Description The Customer Service Representative is responsible for ensuring Customers' orders are ... Experience within the manufacturing industry, B2b experience a plus - small to medium sized ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.
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What states have the most Customer Service Representative Manufacturing Industry jobs?

States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:

What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for?

The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:

Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative Manufacturing

Surge Staffing

Eastman, GA • On-site

$13 - $17.50/hr

Full-time

Posted 2 days ago

New

Job description

Customer Service Representative Manufacturing

Pay: Based on Experience
Job Type: Full-Time
Schedule: MondayFriday

Job Summary

We are seeking an experienced Customer Service Representative to support customers and coordinate orders within a manufacturing environment. This position is approximately 80% office/desk work and 20% plant-floor work, requiring someone who is equally comfortable working at a computer, communicating with customers, and walking the production floor to track down parts and order information.

The ideal candidate will have excellent computer skills, strong Microsoft Office experience, and outstanding customer service and communication abilities. This person must be comfortable delivering difficult or negative news to customers, managing expectations, and using strong de-escalation and conflict-resolution skills when issues arise.

Responsibilities
  • Serve as a primary point of contact for customers regarding order status, delivery dates, and production updates.
  • Communicate professionally with customers when orders are delayed or issues arise.
  • Deliver difficult or negative information while maintaining positive customer relationships.
  • De-escalate customer concerns and work toward appropriate solutions.
  • Review the MRP system to monitor customer orders and ensure due dates align with required delivery dates.
  • Verify customer purchase orders against internal work orders and processing requirements.
  • Provide timely updates to customers regarding order status.
  • Coordinate with production to obtain estimated completion dates and updated timelines.
  • Work directly with production personnel to locate parts, verify order status, and resolve issues.
  • Spend approximately 20% of the workday on the manufacturing floor, including walking the plant to track down parts and information.
  • Communicate with customers regarding additional blueprints, drawings, or documentation needed for processing.
  • Prepare orders in shipping or other areas as needed.
Qualifications
  • 2+ years of experience in a manufacturing environment preferred.
  • Previous customer service experience, preferably in a manufacturing or industrial setting.
  • Excellent computer skills are required.
  • Strong proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Experience working with an MRP/ERP system preferred.
  • Excellent verbal and written communication skills.
  • Strong customer relationship management skills.
  • Ability to confidently communicate bad news, delays, and changes to customers.
  • Strong de-escalation and conflict-resolution skills.
  • Ability to remain professional and calm when dealing with frustrated customers.
  • Highly organized with strong time-management and follow-up skills.
  • Ability to work independently while coordinating closely with production and other departments.
  • Comfortable working both at a desk and on the manufacturing floor.
  • High school diploma or GED required.

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