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Customer Service Representative Manufacturing Industry Jobs

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

Amtec Direct Hire

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CONTRACTS ADMINISTRATOR - CUSTOMER SERVICE

Camarillo, CA · On-site

$28 - $33/hr

CUSTOMER SERVICE REPRESENTATIVE - MANUFACTURING Location: Camarillo, CA Industry: Aerospace manufacturing QUALIFICATIONS * This position requires someone with experience reviewing contracts and ...

ConMet

Customer Service Representative

Monroe, NC · On-site

$14.75 - $20.25/hr

Manufacturing-related CSR experience * Class 8/automotive and/or Plastics product experience * SAP ... industry. With innovative products, such as PreSet Plus ® SmartHub, and PreSet Plus ® Electric ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a Customer Service Representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a Customer Service Representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR-Manufacturing

CSR-Manufacturing

Confidental

Corona, CA • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job description:

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of contact for customers, coordinating order processing, production communication, and delivery schedules while ensuring excellent service and accuracy.

The ideal candidate will have strong communication skills, experience in a manufacturing or industrial environment, and the ability to manage multiple priorities in a fast-paced setting.

Key Responsibilities Customer Support & Order Management

  • Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and product availability
  • Process customer purchase orders accurately and enter orders into the ERP system
  • Communicate order confirmations, changes, and updates to customers in a timely manner
  • Resolve customer concerns related to deliveries, product specifications, and service issues

Manufacturing & Production Coordination

  • Coordinate with production, shipping, and scheduling teams to ensure customer requirements are met
  • Monitor order progress and proactively communicate delays or changes in delivery schedules
  • Support coordination of custom or specialty metal product orders, ensuring specifications are clearly documented

Documentation & Administrative Support

  • Maintain accurate customer records, order files, and communication logs
  • Prepare and distribute invoices, shipping documents, and related paperwork as needed
  • Assist with reporting, customer forecasts, and internal documentation

Required Qualifications Education & Experience

  • High school diploma or GED required; Associate degree preferred
  • 2+ years of customer service experience, preferably in manufacturing, industrial, or metal processing environments
  • Experience working with ERP or order entry systems

Technical Skills

  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Ability to read and interpret purchase orders, shipping documentation, and basic product specifications
  • Familiarity with manufacturing terminology and workflows is a plus

Professional Skills

  • Strong verbal and written communication skills
  • Excellent organizational skills with attention to detail
  • Ability to multitask and prioritize in a fast-paced production environment
  • Strong problem-solving skills and customer-focused mindset
  • Ability to work collaboratively with internal departments

Preferred Qualifications

  • Experience in metal manufacturing, aluminum extrusion, steel processing, or industrial distribution
  • Knowledge of logistics, shipping coordination, and production scheduling
  • Bilingual (English/Spanish) is a plus

Work Environment & Physical Requirements

  • Office-based role with frequent communication with plant and production teams
  • Ability to work in a manufacturing environment when needed
  • Must be able to sit

Benefits:


  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance


Work Location: In person