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Customer Service Representative Manufacturing Industry Jobs

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Customer Service Representative

Marietta, GA · On-site

$25/hr

Customer Service Representative - Manufacturing Location: Marietta, GA Pay: Up to $25.00/hour, depending on experience Employment Type: Temp-to-Hire About the Position We are seeking an experienced ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal ...

incredible container

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Customer service

Newtown, CT · On-site

$16.50 - $22.50/hr

Customer Service Representative - Manufacturing A rapidly growing manufacturing company is seeking a motivated and customer-focused Customer Service Representative to join our team. We are looking ...

Uniroyal Engineered Pro

CUSTOMER SERVICE REP

Stoughton, WI · On-site

$15.50 - $21/hr

Customer Service Representative As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across ...

Uniroyal Engineered Pro

CUSTOMER SERVICE REP

Stoughton, WI · On-site

$21 - $23/hr

As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across the United States. Your role is ...

GreenBridge

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Customer Service Representative The Customer Service Representative is responsible for ensuring ... Experience within the manufacturing industry, B2b experience a plus - small to medium sized ...

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.
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What states have the most Customer Service Representative Manufacturing Industry jobs?

States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:

What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for?

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Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Manufacturing)

Parallel Employment

Buffalo, NY

$20 - $24.75/hr

Full-time

Posted 20 days ago

Job description

Parallel Employment Group in partnership with a manufacturing customer in Buffalo , NY areseeking a detail-oriented Customer Service Representative to serve as the primary point of contact for customers and Business Development Managers throughout the order lifecycle. In this role, you will manage customer inquiries, quotations, order entry, engineering changes, complaint resolution, and new customer onboarding while partnering with cross-functional teams to ensure exceptional customer service and on-time delivery.

The ideal candidate has experience in a manufacturing environment, is comfortable working within an ERP system, and enjoys building strong customer relationships while supporting operational excellence.

Shift: First Shift

Pay Rate $20.00-$24.75 per hour

Responsibilities

  • Customer Service and Account Management
  • Request for Quotes
  • Order Management
  • New customer onboarding

Requirements

  • Bachelor's degree in Business or related field or Associate degree with equivalent work experience.
  • 5+ years of customer service experience.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong computer proficiency and attention to detail.
  • Customer service experience in a manufacturing or contract manufacturing environment.
  • Experience with ERP systems.
  • Experience reading technical drawings or blueprints.
  • Technical sales experience.

Parallel Employment Group is an equal opportunity employer

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