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How much do customer service representative manufacturing industry jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a Customer Service Representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a Customer Service Representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Specialist

Customer Service Specialist

Connect Search, LLC

Waukegan, IL • On-site

$55K - $60K/yr

Other

Medical, Dental, Vision

Posted 23 days ago

Job description

Customer Service Representative – Manufacturing

Salary $55,000-$60,000


Position Summary

Manufacturing company near Gurnee is seeking a customer-focused professional to support order management and provide exceptional service to customers in a fast-paced manufacturing environment.

Responsibilities

• Process customer orders and quotes accurately in the ERP system.

• Verify pricing, inventory availability, and order details.

• Monitor backorders and provide customers with status updates.

• Process returns, credits, and RMAs.

• Maintain rebate information and customer records.

• Partner with Sales and Operations to resolve order and fulfillment issues.

• Prepare reports and provide administrative support to the sales team.

Qualifications

• 2+ years of customer service or order entry experience in manufacturing.

• Experience working with ERP systems and Microsoft Office.

• Strong attention to detail and organizational skills.

• Ability to manage multiple priorities and high transaction volume.

• Excellent communication skills and the ability to work cross-functionally.


medical, dental, vision

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