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Customer Service Representative Manufacturing Industry Jobs

Manufacturing Company

Customer Service Rep

Providence, RI · On-site

$18 - $20/hr

Hone your skills in industry-standard software like QuickBooks and the Microsoft Office Suite ... Join our team and take your manufacturing career to the next level. Apply today and take the first ...

The Royal Group

Customer Service Representative

Mchenry, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Innovative Fiber, a TRG company and subsidiary of Schwarz Partners ... Candidates with Customer Service experience in manufacturing or packaging industry are welcome. The ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Customer Service Representative Manufacturing Industry information

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How much do customer service representative manufacturing industry jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative manufacturing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative in the manufacturing industry, and why are they important?

To thrive as a Customer Service Representative in the manufacturing industry, you need strong product knowledge, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring industry-specific experience. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Outstanding communication, patience, and attention to detail help you manage client relationships and resolve issues efficiently. These skills ensure accurate order fulfillment, customer satisfaction, and smooth coordination between clients and internal teams.

What does a customer service representative do in the manufacturing industry?

A Customer Service Representative (CSR) in the manufacturing industry acts as a liaison between customers and the company, addressing inquiries, processing orders, and resolving issues related to products or services. They ensure customer satisfaction by providing product information, tracking shipments, coordinating with production teams, and handling complaints or returns. CSRs play a crucial role in maintaining positive relationships with clients and supporting the sales and logistics processes within a manufacturing environment.

How does a customer service representative in the manufacturing industry typically collaborate with production and logistics teams?

Customer Service Representatives (CSRs) in the manufacturing industry work closely with both production and logistics teams to ensure timely and accurate order fulfillment. CSRs communicate customer requirements, track order status, and relay updates or potential delays between departments. This collaboration helps address inventory issues, coordinate delivery schedules, and resolve production bottlenecks, ensuring a smooth experience for customers while supporting internal workflow efficiency.
More about Customer Service Representative Manufacturing Industry jobs
What states have the most Customer Service Representative Manufacturing Industry jobs? States with the most job openings for Customer Service Representative Manufacturing Industry jobs include:
What job categories do people searching Customer Service Representative Manufacturing Industry jobs look for? The top searched job categories for Customer Service Representative Manufacturing Industry jobs are:
Customer Service Representative Manufacturing Industry jobs near you
Infographic showing various Customer Service Representative Manufacturing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Synerfac Technical Staffing

Columbus, OH

$20 - $22/hr

Full-time

Posted 29 days ago

Job description

Join a Columbus, Ohio-based manufacturer of industrial heating, insulation, and temperature control solutions, where your work supports customers across a wide range of industries around the world. Enjoy competitive pay, steady full-time hours, paid training, and opportunities for career growth with a company that values safety, quality, teamwork, and long-term employee success.
The customer service representative would be responsible for developing strong and trusted relationships with internal and external customers.
Qualified candidates would have experience within the manufacturing industry, customer service, and business to business relationships.
Job Responsibilities:
- Engage with customers to clearly understand needs and relay the needs
- Develop and preserve relationships by providing outstanding customer support
- Handle a variety of customer service requests and questions via email, telephone and online chat
- Provide feedback to internal teams which helps improve our business and create an improved CX
- Contract Review: Order entry processing and review assistance including and adhering to any unique customer requirements per process, shipping logistics support; design approval and post-sales communications
- Assist in customer account aging reconciliation
- Work Closely with Account Managers/Admins to assist in the growth of Manager"s sales territory including prequalification, quote review and follow up and update CRM as requested
- Help gather applications and other data from customers and prospective customers.
- Coordinate project timelines and deliverables across departments including Request for Information log, late report and expedite request report, others as needed.
- Audit and reconcile backlog and provide status updates to Sales team members and customers of unforeseen delays, problems and manage expedite and status request
- Monitor OEM and major accounts schedules to ensure order shipments meet client timelines and reschedule in ERP and client portals to reflect latest schedules.
- Issue RMAs and work with Quality pertaining to the status of returns and analysis reports and issuing credit memos
- Request, Review and work with accounting to maintain Tax Exempt Certificates
- Maintaining customer specific price list and stock in various portals/ERP systems.
- Check inventory records to determine availability of requested merchandise update company and customer websites/portals.
- All other duties as assigned for the growth of sales revenue
Job Qualifications:
- Associates degree preferred. 2+ years in a sales/customer service role
- Strong computer skills and technical knowledge - i.e. MS Office (Excel, Word, PowerPoint)
- Ability to work with others in a dynamic team environment filling gaps as necessary
- Customer Service Experience Business to Business
- Experience using a CRM system, such as Salesforce, to record daily activity and generate reports
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Demonstrable ability to communicate effectively through phone, email, and chat interactions
- Excellent listening and presentation abilities
- Ability to learn new products and services quickly
Synerfac Technical Staffing logo

About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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