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How much do transportation customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for transportation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Transportation Customer Service Representative, and why are they important?

To thrive as a Transportation Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transportation management systems (TMS), dispatch software, and standard office programs is typically required. Exceptional organizational skills, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient coordination of shipments, effective resolution of customer inquiries, and high levels of customer satisfaction in a fast-paced logistics environment.

How does a Transportation Customer Service Representative handle communication between clients and logistics teams?

A Transportation Customer Service Representative acts as a key liaison between clients and internal logistics teams, ensuring that shipment details, delivery timelines, and any changes are clearly communicated. This involves managing inquiries, resolving issues such as delays or route changes, and updating both clients and drivers regularly. Effective communication skills and the ability to coordinate across departments are essential, as representatives often need to juggle multiple shipments and prioritize urgent requests. Building strong relationships with both clients and team members helps streamline operations and enhance customer satisfaction.

What are Transportation Customer Service Representatives?

Transportation Customer Service Representatives are professionals who assist customers with inquiries, bookings, shipments, and issues related to transportation services, such as freight, logistics, or passenger travel. They handle customer communications via phone, email, or in person, ensuring timely and accurate information about schedules, rates, deliveries, or transportation regulations. Their role often includes resolving complaints, processing orders, and coordinating with other departments to ensure customer satisfaction. They play a key role in maintaining positive relationships between transportation companies and their clients.

What is the difference between Transportation Customer Service Representative vs Freight Coordinator?

AspectTransportation Customer Service RepresentativeFreight Coordinator
CredentialsHigh school diploma; sometimes relevant certificationsHigh school diploma; logistics or freight certifications
Work EnvironmentCustomer service centers, call centers, logistics officesLogistics departments, freight forwarding companies
Industry UsageTransportation, logistics, shipping companiesFreight, shipping, supply chain companies
Primary FocusCustomer communication, tracking, issue resolutionCoordinating shipments, managing freight schedules

While both roles operate within the transportation and logistics industry, the Transportation Customer Service Representative primarily handles customer interactions and service issues, whereas the Freight Coordinator focuses on managing shipment logistics and scheduling. Both roles require knowledge of freight processes but differ in their core responsibilities and daily tasks.

More about Transportation Customer Service Representative jobs
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What states have the most Transportation Customer Service Representative jobs? States with the most job openings for Transportation Customer Service Representative jobs include:
What job categories do people searching Transportation Customer Service Representative jobs look for? The top searched job categories for Transportation Customer Service Representative jobs are:
Transportation Customer Service Representative jobs near you

Transportation Customer Service Representative

Quality Carriers, Inc.

Wesley Chapel, FL

$14 - $19/hr

Full-time

Posted 16 days ago

Job description

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.
We are looking for an energetic and reliable Transportation Customer Service Representative to join our team in Stockertown, PA. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QDSDepot.com.
Job Details
Job Summary:
The Transportation Customer Service Representative will be responsible for managing the relationship with an assigned group of customers. The Transportation Customer Service Representative is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.
Duties and Responsibilities:
  • Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System.
  • Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility.
  • Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes.
  • Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met.
  • Track all loads in TMW/Trip alert to proactively identify service concerns.
  • Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
  • Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers.
  • Ensure all service issues get properly documented in the NCR system.
Benefits
  • Medical
  • Dental/Vision
  • Basic Life/Voluntary Life
  • Short Term and Long Term Disability
  • Flexible Spending Account and Health Savings Account
  • Digital health through Recuro
  • Employee Assistance Program
  • 401k Employer Match and Roth Retirement Savings Plan
  • Employee Stock Purchase Program
  • Additional Voluntary Benefits
Requirements
Skills and Abilities:
  • Strong skills in MS Office (Excel, Word, PowerPoint, Access)
  • Experience with Google Apps preferred
  • Must have experience with transportation software including EDI, and TMW
  • Must have experience in the transportation industry (bulk chemical preferred but not necessary)
  • Ability to function as part of a team at a high level
  • Critical thinker
  • Strong communication skills (both verbal and written)
Education and Experience:
  • High School Diploma or GED
Additional Job Information
Position Type/Expected Hours of Work:
  • This is a full-time position, in office, 5 days a week.
Company Information
Work Environment:
  • This job operates in a professional office environment. This role routinely uses standard office and computer equipment. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
  • This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunities
Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.