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Trucking Customer Service Jobs (NOW HIRING)

Keystone

Trucking Customer Service Representative

Overland Park, KS · On-site

$19.23 - $21.63/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Trucking Customer Service Representative provides exceptional service to trucking clients and agents by handling routine inquiries and supporting day-to-day policy servicing. This role is well ...

Keystone

Trucking Customer Service Representative

Cedar Falls, IA · On-site

$19.23 - $21.63/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Trucking Customer Service Representative provides exceptional service to trucking clients and agents by handling routine inquiries and supporting day-to-day policy servicing. This role is well ...

Lynden Door

Customer Service Representative

Lynden, WA · On-site

$24 - $29.50/hr

Lynden Door Trucking Customer Service Representative The Lynden Door Trucking Customer Service Representative delivers outstanding customer support while maintaining accurate information and ...

Lynden Door

Customer Service Representative

Lynden, WA · On-site

$24 - $29.50/hr

The Lynden Door Trucking Customer Service Representative delivers outstanding customer support while maintaining accurate information and collaborating with internal teams. This position is a great ...

Energy transfer

Supervisor- Crude Trucking

Rule, TX · On-site

... for customer service and support. Required Skills Requirements: Education and/or Experience ... trucking areas and companies within Energy Transfer. - Ability to be a self-starter and have a ...

Pizza Hut

Food Truck Customer Service Representative

Hurricane, UT · On-site

$13.75 - $18.75/hr

  • Retirement

  • PTO

Food Truck Customer Service Representative Be the friendly face of the Pizza Hut food truck and deliver awesome customer service on the go. Responsibilities: * Greet customers and take orders with a ...

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Trucking Customer Service information

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How much do trucking customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for trucking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is trucking customer service?

Trucking customer service refers to the support and assistance provided to clients and drivers in the trucking and freight transportation industry. Representatives help customers track shipments, resolve delivery issues, handle scheduling, and answer questions related to logistics and freight services. They act as a communication bridge between shippers, carriers, and consignees to ensure that goods are transported efficiently and any concerns are addressed promptly. The goal is to provide a smooth shipping experience and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a trucking customer service representative?

To thrive as a Trucking Customer Service representative, you need a strong understanding of logistics processes, freight documentation, and basic transportation regulations, often supported by experience in the trucking or logistics industry. Familiarity with transportation management systems (TMS), dispatch software, and CRM platforms is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage customer inquiries and coordinate effectively between drivers and clients. These skills ensure efficient shipment handling, high customer satisfaction, and smooth operational workflows in a fast-paced logistics environment.

What are the most common challenges faced by customer service representatives in the trucking industry, and how can they be managed effectively?

Customer service representatives in trucking often encounter challenges such as managing delayed shipments, addressing driver or customer complaints, and coordinating between multiple departments. These situations require strong communication, problem-solving skills, and the ability to stay calm under pressure. Building good relationships with drivers, dispatchers, and clients, along with keeping accurate records and using transportation management systems, can help manage these challenges and ensure customer satisfaction.

What is the difference between Trucking Customer Service vs Truck Dispatcher?

AspectTrucking Customer ServiceTruck Dispatcher
Primary RoleAssist customers, handle inquiries, resolve issues related to shipmentsCoordinate and assign drivers to loads, plan routes, manage schedules
Required SkillsCommunication, problem-solving, customer relationsRouting, logistics, communication with drivers and clients
Work EnvironmentOffice-based, customer service centersOffice and on-the-road coordination
CertificationsNone typically required, but CDL or logistics certifications can helpNone typically required, but CDL may be beneficial

While both roles involve communication within the trucking industry, Trucking Customer Service focuses on assisting clients and resolving shipment issues, whereas Truck Dispatchers coordinate drivers and routes to ensure timely deliveries. Both roles require strong communication skills, but their daily tasks and responsibilities differ significantly.

More about Trucking Customer Service jobs

What cities are hiring for Trucking Customer Service jobs?

Cities with the most Trucking Customer Service job openings:

What states have the most Trucking Customer Service jobs?

States with the most job openings for Trucking Customer Service jobs include:

What job categories do people searching Trucking Customer Service jobs look for?

The top searched job categories for Trucking Customer Service jobs are:

Trucking Customer Service jobs near you
Infographic showing various Trucking Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Trucking Customer Service Representative

Keystone Agency Partners LLC

Cedar Falls, IA • On-site

$15 - $20.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About Keystone
Keystone is a rapidly growing insurance brokerage platform partnering with independent agencies across the United States. Keystone provides strategic resources, capital investment, and operational support to drive sustainable growth, empowering agencies to maintain their identity while accessing best-in-class tools in finance, HR, sales, and M&A integration. The leadership team brings over a century of combined industry expertise, fostering collaboration, innovation, and long-term value. For more information please visit: https://mykeystone.com/.
Trucking Customer Service Representative
Position Overview:
The Trucking Customer Service Representative provides exceptional service to trucking clients and agents by handling routine inquiries and supporting day-to-day policy servicing. This role is well-suited for individuals with a strong customer service foundation who are looking to build a career within the insurance industry.
Key Responsibilities:
  • Respond promptly and professionally to client and broker inquiries
  • Communicate policy updates, billing changes, and coverage details clearly and accurately
  • Manage certificates of insurance, including issuance and updates
  • Process policy changes, endorsements, and basic transactions
  • Support clients with policy servicing needs and assist with the renewal process
  • Guide clients through online account access and navigation
  • Maintain accurate, timely documentation within the agency management system (e.g., Applied Epic)
  • Identify and escalate complex issues to senior team members or leadership as appropriate
Qualifications:
  • High school diploma or equivalent required
  • Active Property & Casualty license in the state of business, or the ability to obtain within 90 days of hire
  • Prior customer service experience required; insurance industry experience strongly preferred, ideally within trucking
  • Basic understanding of insurance terminology and policy structures is a plus
  • Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce)
  • Experience with Applied Epic and CSR24 or similar agency management systems preferred
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Willingness and ability to quickly learn new systems and concepts
  • Professionalism and a customer-first mindset
  • Ability to pass a criminal background check, as permitted by law
Schedule: Monday-Friday, 8:30am-5:00pm
Office Locations:
  • 1005 Technology Parkway, Cedar Falls, IA 50613
  • 7301 W. 129th Street, Suite 150, Overland Park, KS 66213
Benefits:
  • Competitive Compensation
  • Health Insurance Plans (PPO, HSA, Copay Options)
  • Dental Insurance
  • Vision Insurance
  • Company Paid Disability Insurance
  • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
  • 401(k) with Safe Harbor Match
  • Paid Time Off
  • Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

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