1

11Pm 7Am Customer Service Representative Jobs (NOW HIRING)

Caregiver 11pm-7am

Lansdale, PA · On-site

$13.75 - $17.50/hr

Available Shifts / Schedule : 11pm-7am What we are offering: * Competitive pay! * Referral Bonus ... Attends all required training, in-service, and staff meetings. * Strives to maintain a safe working ...

Devereux Pocono Center provides programs and services for adults with developmental disabilities ... and represent yourself as a positive role model. Additionally, you must be able to complete ...

next page

Showing results 1-20

11Pm 7Am Customer Service Representative information

See salary details

$9

$18

$26

How much do 11pm 7am customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for 11pm 7am customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by 11pm 7am customer service representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What are the key skills and qualifications needed to thrive as an 11pm 7am customer service representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What is an 11pm 7am customer service representative?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

More about 11Pm 7Am Customer Service Representative jobs
What cities are hiring for 11Pm 7Am Customer Service Representative jobs? Cities with the most 11Pm 7Am Customer Service Representative job openings:
What states have the most 11Pm 7Am Customer Service Representative jobs? States with the most job openings for 11Pm 7Am Customer Service Representative jobs include:
Infographic showing various 11Pm 7Am Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Job description

) 11pm-7am Nurse Supervisor
What we offer you:
Now offering BlueCross BlueShield health insurance!
Competitive Pay
Referral Bonuses
PayActiv & Uber Rides
Generous PTO.
Medical * Dental * Vision * Life * STD Insurances.
401K retirement plan.
ABOUT TERRACE HEALTH & REHAB CENTER- Located in Gainesville, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!
Summary of the 11pm-7am Nurse Supervisor:
Responsible for supervision of the delivery of care to residents. Assess resident needs, develop care plans, administer nursing care, evaluate nursing care, and supervise CNA's and other personnel in the delivery of nursing care.
Essential Duties & Responsibilities of the 11pm-7am Nurse Supervisor
• Complete assessments of residents at admission and discharge.
• Supervise nursing staff assigned.
• Document services rendered to residents for billing purposes.
• Write admission notes or evaluate admission notes and chart additional essential information.
• Identify and prioritize primary nursing problems.
• Develop care plan addressing immediate nursing problems.
• Make daily rounds to monitor resident care and status or residents.
• Implement care plans for residents in compliance with physician's orders.
• Implement established nursing policies and procedures, educating nursing support staff according to facility guidelines.
• Notify resident or legal representative of pending discharge twenty-four (24) hours in advance.
• On date of discharge, chart complete discharge summary, to include discharge planning and referrals.
• Keep complete and accurate record of sign in/out sheets for staffing hours.
• Assign duties to nursing and nursing assistants, as directed.
• Work closely with the Director of Nursing in resolving grievances with nursing staff, family members, and residents.
• Promote favorable working conditions and relationships with the administration, medical staff, consultants, other departments, residents, family members, volunteers, agencies, and any other individual or group affiliated with the facility.
• Handle and report disciplinary action that requires immediate attention during your tour of duty in the absence of the Director of Nursing, Assistant Director of Nursing and Administrator.
• Review charting on a weekly basis for accuracy and completeness. Document in resident's chart pertinent information about significant change in resident's condition.
• Maintain a safe working environment, complying with infection control and body mechanic procedures.
• Respond to need for staffing shortages by arranging for replacement staff.
• Track infection control, exposure control, and resident care trends to provide proactive improvement. Identify areas of concern and offer recommendations and suggestions to the Director of Nursing.
• Inform Central Supply of any supplies that are needed.
• Other special projects and duties, as assigned.
Job Requirements of the 11pm-7am Nurse Supervisor:
• Registered nurse license with current state license in Florida.
• One (1) to three (3) years related experience; supervisory experience preferred.
• Must have a current/active CPR certification.
• Excellent technical, assessment and documentation skills.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.
  • We are an Equal Opportunity Employer https://www.eeoc.gov/poster
  • Our facility uses the Florida Background Screening Clearinghouse, 435.12, Florida Statutes. Learn more at https://info.flclearinghouse.com

#INDNURSE