ZipRecruiter

Log In

1

11Pm 7Am Customer Service Representative Jobs (NOW HIRING)

Planet Fitness

FT Customer Service Rep

Brook Park, OH · On-site

$13/hr

Monday - Thursday, 11pm - 7am Hourly increases at 180 days, 1 year and every 6 months, after the ... Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team ...

Planet Fitness

PT Customer Service Rep

Asheboro, NC

$11/hr

Monday-Friday 5am-11pm Weekends: 7am-7pm Hourly increases at 180 days, 1 year and every 6 months ... Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team ...

Vitality Senior Living

Concierge - PRN (11pm-7am)

Henrico, VA · On-site

$14.25 - $18.50/hr

Attend and participate in onboarding and annual training, in-services and team member meetings as ... Ability to speak effectively before groups of customers or team members of the organization

Devereux

Direct Support Professional - 11pm-7am Shift

PA · On-site

$18 - $20.52/hr

Devereux Pocono Center provides programs and services for adults with developmental disabilities ... and represent yourself as a positive role model. Additionally, you must be able to complete ...

Taco John's

Customer Service Representative

Sartell, MN · On-site

$12 - $15/hr

We're open 7am-10pm with options throughout the day! Why You'll Love Being a Customer Service Representative With Us As a Customer Service Representative at America's favorite West-Mex restaurant ...

next page

Showing results 1-20

All Jobs11pm 7am JobsBusiness JobsCustomer Service JobsCustomer Service Representative 1 Jobs11Pm 7Am Customer Service Representative Jobs

11Pm 7Am Customer Service Representative information

See salary details

$9

$18

$26

How much do 11pm 7am customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 11pm 7am customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an 11pm 7am customer service representative?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What are the key skills and qualifications needed to thrive as an 11pm 7am customer service representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What are some unique challenges faced by 11pm 7am customer service representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

More about 11Pm 7Am Customer Service Representative jobs

What cities are hiring for 11Pm 7Am Customer Service Representative jobs?

Cities with the most 11Pm 7Am Customer Service Representative job openings:

What states have the most 11Pm 7Am Customer Service Representative jobs?

States with the most job openings for 11Pm 7Am Customer Service Representative jobs include:

What job categories do people searching 11Pm 7Am Customer Service Representative jobs look for?

The top searched job categories for 11Pm 7Am Customer Service Representative jobs are:

11Pm 7Am Customer Service Representative jobs near you
Infographic showing various 11Pm 7Am Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Guest Services Afternoon (3pm-11pm) and/or Overnight (11pm-7am)

Cobblestone Inn & Suites

Ambridge, PA • On-site

$13 - $16/hr

Part-time

Posted 6 days ago

Cobblestone Hotels rating

5.0

Company rating: 5.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

88th of 108 rated hotels

Job description

Guest Service Representative (Afternoon & Overnight Shifts)
Cobblestone Inn & Suites – Ambridge, PA
We are seeking a reliable, detail-driven Guest Service Representative who takes pride in completing their work to a high standard. This role is best suited for individuals with strong attendance, a solid work ethic, and a commitment to doing the job right every time. Afternoon and/or overnight availability is required, including weekends and holidays.
Position Overview:
You will manage front desk operations, ensure accurate records, and provide professional guest service. This position requires consistency, attention to detail, and the ability to work independently—especially during overnight shifts.
Key Responsibilities:
  • Washing, Drying, folding and storing laundry (Sheets and towels)
  • Greet and assist guests professionally
  • Handle check-ins, check-outs, and reservations accurately
  • Maintain organized and precise records
  • Monitor property activity and ensure guest safety overnight
  • Resolve guest concerns promptly
  • Complete shift reports and communicate with team members
  • Maintain lobby and light upkeep as needed
  • Be The Hotel.
What We’re Looking For:
  • Strong attendance is REQUIRED – dependability is critical
  • High attention to detail and accuracy in all tasks
  • Pride in completing duties thoroughly and correctly
  • Professional appearance and demeanor
  • Consistent, verifiable work history
  • Ability to work independently and make sound decisions
  • Availability for afternoons, overnights, weekends, and holidays
  • Prior hotel or customer service experience preferred
  • Must be 21+ and able to use stairs while carrying up to 20 lbs.
Schedule:
  • Afternoon (3pm-11pm) & Overnight (Night Audit 11pm-7am) shifts
  • Weekends & Holidays required
Only applicants with strong attendance records and proven reliability will be considered. If you take pride in your work and show up ready to perform every shift, we encourage you to apply.
Pay: $13.00 – $16.00 per hour
Benefits: Employee discount, free parking
Application Question:
Do you have reliable transportation to and from work 7 days a week? (Public transportation is not considered reliable)
Work Location: In person
Benefits:
  • Employee discount
  • Free parking
Shift availability:
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)
Ability to Commute:
  • Ambridge, PA 15003 (Required)
Work Location: In person

What Cobblestone Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom