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11Pm 7Am Customer Service Representative Jobs (NOW HIRING)

ZMC Hotels

Guest Services Associate 7am-3pm

Fort Wayne, IN · On-site

$13 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title Fast, Fun, and Friendly Guest Service Representative We provide the best in hospitality ... Checking in guests during peak hours, showing that classic "customer service" smile, and always ...

Planet Fitness

Customer Service Representative

Shelby, NC

$12/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... 11pm Part - Time Starting at $11 per hour Schedule(s) available: Sunday 7am-1pm/11am-7pm Monday ... Customer Service Representative Benefits: · Growth Opportunities over 90% of our management team ...

Planet Fitness

PT Customer Service Rep

Royersford, PA · On-site

$11/hr

  • PTO

... 3pm-11pm | Sat + Sun - open/close: 7am-2pm or 2pm - 7pm Hourly increases at 180 days, 1 year and ... Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team ...

Vitality Senior Living

Concierge - PRN (11pm-7am)

Henrico, VA · On-site

$14.25 - $18.50/hr

  • Medical

  • Retirement

Attend and participate in onboarding and annual training, in-services and team member meetings as ... Ability to speak effectively before groups of customers or team members of the organization

Taco John's

Customer Service Representative

Colby, KS · On-site

$10 - $14/hr

Customer Service Representative at Taco John's - $12-$14/hour , Dayside Shifts! Join Our Restaurant ... We're open 7am-10pm with options throughout the day, but are currently looking for help over the ...

Taco John's

Customer Service Representative

Osseo, MN · On-site

$12 - $15/hr

We're open 7am-10pm with options throughout the day! Why You'll Love Being a Customer Service Representative With Us As a Customer Service Representative at America's favorite West-Mex restaurant ...

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How much do 11pm 7am customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 11pm 7am customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an 11pm 7am customer service representative?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What are the key skills and qualifications needed to thrive as an 11pm 7am customer service representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What are some unique challenges faced by 11pm 7am customer service representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

More about 11Pm 7Am Customer Service Representative jobs

What cities are hiring for 11Pm 7Am Customer Service Representative jobs?

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What states have the most 11Pm 7Am Customer Service Representative jobs?

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What job categories do people searching 11Pm 7Am Customer Service Representative jobs look for?

The top searched job categories for 11Pm 7Am Customer Service Representative jobs are:

11Pm 7Am Customer Service Representative jobs near you
Infographic showing various 11Pm 7Am Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Guest Service Representative

IHG Hotels & Resorts

New Albany, OH • On-site

$13 - $15.75/hr

Other

PTO

Re-posted 19 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

75th of 108 rated hotels

Job description

This is a full-time position for the 7am-3pm, the 3pm-11pm and the 11pm-7am shifts, or a mix of all. Weekend availability, reliable transportation and dependability is required.
The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:

  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Complete required shift-specific checklist.
  • Handle billing, post charges, and collect payments.
  • Manage room availability, create reservations, and answer phone calls.
  • Possess general knowledge about the local area.
  • Anticipate guest needs, recognize issues and respond in a timely manner.
  • Effectively communicate with guests and other staff members.
  • Coordinate with housekeeping staff for room status and guest requests.
  • Manage security of guest information, keys, and cash drawer.
  • Comply with IHG standards and promote brand loyalty.
  • Ensure cleanliness of front desk and lobby areas.
  • Multitask and prioritize work duties for maximum efficiency.
  • Maintain a professional appearance through dress and demeanor.
  • Perform all other duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Preferred customer service experience.
  • Preferred experience in the hotel industry.
  • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability to include weekends.
  • Ability to lift up to 30 pounds.
  • Strong interpersonal, organizational, and problem-solving skills.
  • Computer literacy.
  • Strong written and verbal communication skills.
Work schedule
  • Holidays
  • 8 hour shift
Benefits
  • Paid time off
  • Employee discount

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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