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11Pm 7Am Customer Service Representative Jobs (NOW HIRING)

BFS FOODS

CSR - BFS Foods

Accident, MD · On-site

$13.25 - $18/hr

Seeking an overnight cashier 11pm - 7am Benefits: * Health Insurance * 401(K) Matching * Paid Time ... Customer Service Representative (CSR) Reports To: General Manager A. Primary Purpose of Job: The ...

Vitality Senior Living

Concierge - PRN (11pm-7am)

Henrico, VA · On-site

$14.25 - $18.50/hr

Attend and participate in onboarding and annual training, in-services and team member meetings as ... Ability to speak effectively before groups of customers or team members of the organization

Devereux

Direct Support Professional - 11pm-7am Shift

PA · On-site

$18 - $20.52/hr

Devereux Pocono Center provides programs and services for adults with developmental disabilities ... and represent yourself as a positive role model. Additionally, you must be able to complete ...

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How much do 11pm 7am customer service representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for 11pm 7am customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by 11PM-7AM Customer Service Representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What are the key skills and qualifications needed to thrive as an 11pm-7am Customer Service Representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What are 11pm-7am Customer Service Representatives?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

More about 11Pm 7Am Customer Service Representative jobs
What cities are hiring for 11Pm 7Am Customer Service Representative jobs? Cities with the most 11Pm 7Am Customer Service Representative job openings:
What states have the most 11Pm 7Am Customer Service Representative jobs? States with the most job openings for 11Pm 7Am Customer Service Representative jobs include:
What job categories do people searching 11Pm 7Am Customer Service Representative jobs look for? The top searched job categories for 11Pm 7Am Customer Service Representative jobs are:
11Pm 7Am Customer Service Representative jobs near you
Infographic showing various 11Pm 7Am Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 2% Contract, and 3% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - BFS Foods

BFS FOODS

Accident, MD • On-site

$13.25 - $18/hr

Other

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Seeking an overnight cashier 11pm - 7am

Benefits:

  • Health Insurance
  • 401(K) Matching
  • Paid Time Off
  • Disability Insurance
  • Opportunities for Advancement
  • Part-time & Full-time availability 

  Position:      Customer Service Representative (CSR) 

Reports To: General Manager

A.         Primary Purpose of Job:

The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each customer. 

B.         Duties and responsibilities for this position:

•          Cooperate with and interact in a productive way with fellow employees.

•       Be able to work and stand for up to eight hours.

•           Be able to read, understand, write, and communicate in the English language.

•          Be able to perform mathematical calculations when completing store forms.

•          Be able to check identification and pricing of merchandise. 

•          Be able to lift, carry and push up to 50 pounds, carry milk cartons, bag-in-the-box soft drink containers, etc. several times a shift.

•          Be able to stock shelves and coolers. 

•          Be able to retrieve merchandise for customers.

•          Be able to tolerate exposure to cleaning products and sanitizing solutions.

•          Be able to clean all windows and change gas price signs. 

•          Be able to sweep and mop floors, dust shelves, remove and transport trash containers placing         them in outside bin. 

•          Be able to clean the parking lot and grounds surrounding the store.

•          Be able to enter and work in a cooler up to 45 minutes at a time, with temperatures of 36-40 degrees. 

•          Be able to enter and work in freezer up to 10 minutes at a time, at a temperature of 0 degrees.

•          Have the ability to learn and work on a computer.  

Work Hours

The CSR Position is an hourly position. The work schedule for the position will be the responsibility of the General Manager. There are no guaranteed number of hours per week. This position could be full or part-time. This position requires availability to work on any scheduled shift. 

                  Perform such similar, comparable, or related duties as may be required or assigned. 

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