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Customer Service Representative 1 Jobs (NOW HIRING)

LUMA

$16.93 - $19.92/hr

The Customer Service Representative 1 provides friendly, professional customer service and specialized information, assists guests in accessing services, and performs related duties that help create ...

Recology Service Center

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or ...

GovernmentJobs.com

Customer Service Rep 1

Dalton, GA · On-site

$14.25 - $19.25/hr

Customer Service Rep 1 Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy ...

Tennant Company

Customer Service Rep 1

Eden Prairie, MN · On-site

$21.50/hr

Customer Service Representative 1 Eden Prairie, MN Monday - Friday $36,600 - $54,900 Starting hourly rate $21.50 With more than $1B in revenue, Tennant Company is a globally recognized leader in the ...

Duravant

Customer Service Rep 1

Sussex, WI · On-site

$15.75 - $21.25/hr

Customer Service Rep 1 Pattyn North America, headquartered in Sussex, WI, delivers turnkey automated packaging solutions that support the end-of-line operations. Our systems are engineered for ...

Sunland Logistics Solutions, Inc.

CSR 1

Fontana, CA · On-site

$20 - $21/hr

The CSR is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of ...

U-Haul

Customer Service Representative-1

Gulfport, MS · On-site

$16 - $21.75/hr

... 1-2-3 Punch Certification Program at retail stores. U-Haul Offers Hitch Service Technicians ... Provide exceptional customer service and support to U-Haul customers. * Other duties as assigned

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How much do customer service representative 1 jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative 1 in the United States is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives and how can they be managed effectively?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or policy changes. Effective communication, active listening, and patience are crucial in resolving customer concerns professionally. Utilizing available resources, collaborating with team members, and seeking support from supervisors can also help manage stress and deliver quality service. Ongoing training and feedback contribute to improving skills and confidence in the role.

What is the difference between Customer Service Representative 1 vs Customer Service Associate?

AspectCustomer Service Representative 1Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; similar customer service skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and bankingOften used interchangeably in retail and service industries

Both roles typically require similar credentials and work in comparable environments. The main difference lies in job titles used by employers, but their responsibilities and qualifications are largely aligned.

What does a customer service representative do?

A Customer Service Representative assists customers by answering questions, addressing concerns, and resolving issues related to products or services. They typically communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction, provide accurate information, and help customers navigate any problems they might encounter. Strong communication, problem-solving skills, and patience are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help representatives build rapport and effectively handle challenging situations. These skills are vital for delivering excellent customer experiences, resolving issues efficiently, and maintaining company reputation.
What cities are hiring for Customer Service Representative 1 jobs? Cities with the most Customer Service Representative 1 job openings:
Who are the top companies hiring for Customer Service Representative 1 jobs? The top employers for Customer Service Representative 1 jobs are:
What are popular job titles related to Customer Service Representative 1 jobs? For Customer Service Representative 1 jobs, the most frequently searched job titles are:
Customer Service Representative 1 jobs near you
Infographic showing various Customer Service Representative 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,522 per year, or $18 per hour.

Customer Service Representative 1

Southeastern Freight Lines

Lexington, SC • On-site

Other

Re-posted 8 days ago

Southeastern Freight Lines rating

8.8

Company rating: 8.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

2nd of 64 rated delivery companies

Job description

As the Customer Service Representative 1, you will be responsible for handling hundreds of incoming customer service telephone inquiries from external and internal customers. You will organize and schedule shipments for customers, transfer information to the Company's internal system, and distribute revenue based on agreements and contracts. To excel in this role, you must have strong written and verbal communication skills.
Receive, and follow through to completion, incoming customer service inquiries. These inquiries include, but are not limited to, tracing shipments; scheduling pickups and deliveries; problem resolutions; Over, Short, and Damaged (OS&D) inquiries; pickup system inquiries; and appointment scheduling for residential deliveries. Refer customers to respective service centers for follow-up as needed. Process roll over calls from service centers that are beyond administrative capacity. Serve all customer inquiries with excellence. Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fast-paced environment. Learn and utilize the National Motor Freight Classification. Prepare accurate quotes for customers and build estimates for potential shipments. Answer simple billing inquiries and make Freight Bill Corrections (FBCs) as needed. Educate customers on the Company's technology (including the external website) and customer service enhancements. Maintain legible and organized records/notes and complete required paperwork in a timely manner. Retrieve and fax/email imaged documents and handle general administrative tasks for the Sales Department. Monitor website, email, and voice messaging systems for customer service opportunities as assigned.
To qualify for this role, candidates must have at least 1 year of customer service experience, either face to face or over the phone. A High School Diploma or GED is required.
Preferred candidates will have 2 years of customer service experience, either face to face or over the phone, and previous experience in the transportation industry.
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About Southeastern Freight Lines

Sourced by ZipRecruiter

Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, SC, US

Year founded

1950

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