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Customer Service Representative 1 Jobs (NOW HIRING)

Tennant

Customer Service Rep 1

Eden Prairie, MN · On-site

$21.50/hr

Customer Service Rep 1 Customer Service Representative 1 Eden Prairie, MN Monday - Friday $36,600 - $54,900 Starting hourly rate $21.50 With more than $1B in revenue, Tennant Company is a globally ...

Dexian DISYS

Retail Customer Service Rep 1

Saraland, AL · On-site

$13 - $14.40/hr

Retail Customer Service Rep 1 Job details Posted 17 June 2026 Location Saraland, AL Reference 1008070 * Position Details * Title: Retail Customer Service Rep 1 - * Location: On-site - Saraland, AL

Northwest Bank

Customer Service Rep 1

Spirit Lake, IA · On-site

$14 - $19/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... one year of previous experience preferred; previous cash handling and customer service experience ...

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Customer Service Representative 1 information

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How much do customer service representative 1 jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative 1 in the United States is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives and how can they be managed effectively?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or policy changes. Effective communication, active listening, and patience are crucial in resolving customer concerns professionally. Utilizing available resources, collaborating with team members, and seeking support from supervisors can also help manage stress and deliver quality service. Ongoing training and feedback contribute to improving skills and confidence in the role.

What is a customer service representative 1?

A Customer Service Representative 1 is an entry-level role responsible for assisting customers with inquiries, complaints, and support via phone, email, or chat. The position typically requires good communication skills, basic computer knowledge, and a customer-focused attitude, often working in call centers or retail environments.

What is the difference between Customer Service Representative 1 vs Customer Service Associate?

AspectCustomer Service Representative 1Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; similar customer service skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and bankingOften used interchangeably in retail and service industries

Both roles typically require similar credentials and work in comparable environments. The main difference lies in job titles used by employers, but their responsibilities and qualifications are largely aligned.

What does a Customer Service Representative do?

A Customer Service Representative assists customers by answering questions, addressing concerns, and resolving issues related to products or services. They typically communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction, provide accurate information, and help customers navigate any problems they might encounter. Strong communication, problem-solving skills, and patience are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help representatives build rapport and effectively handle challenging situations. These skills are vital for delivering excellent customer experiences, resolving issues efficiently, and maintaining company reputation.

How can I make 2000 a week working from home?

A Customer Service Representative working from home can increase earnings by handling more hours, working for multiple employers, or taking on specialized roles that pay higher rates. Developing skills in communication, problem-solving, and using customer support tools can also help maximize income potential within the role.

What job makes $10,000 a month without a degree?

A Customer Service Representative 1 typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles usually require advanced positions, management, or sales commissions; entry-level positions generally pay less. Achieving such income often involves roles in sales, real estate, or entrepreneurship rather than standard customer service jobs.

What is the difference between customer service rep 1 and 2?

A Customer Service Representative 1 typically handles basic customer inquiries and provides standard support, while a Customer Service Representative 2 usually manages more complex issues, may have additional responsibilities, and often requires more experience or specialized knowledge. The progression often involves increased problem-solving skills and familiarity with company systems or products.
What cities are hiring for Customer Service Representative 1 jobs? Cities with the most Customer Service Representative 1 job openings:
Who are the top companies hiring for Customer Service Representative 1 jobs? The top employers for Customer Service Representative 1 jobs are:
What states have the most Customer Service Representative 1 jobs? States with the most job openings for Customer Service Representative 1 jobs include:
What are popular job titles related to Customer Service Representative 1 jobs? For Customer Service Representative 1 jobs, the most frequently searched job titles are:
Customer Service Representative 1 jobs near you
Infographic showing various Customer Service Representative 1 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 20% Part Time, and 9% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,522 per year, or $18 per hour.
Customer Service Representative 1

Customer Service Representative 1

Southeastern Freight Lines

Lexington, SC • On-site

Other

Posted 27 days ago

Key responsibilities

  • Handle incoming customer service telephone inquiries and follow through to completion.

  • Organize and schedule shipments, transfer information to the internal system, and distribute revenue based on agreements and contracts.

  • Utilize software tools to navigate customer accounts, research policies, and communicate effective solutions.

Southeastern Freight Lines rating

8.7

Company rating: 8.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

2nd of 62 rated delivery companies

Job description

As the Customer Service Representative 1, you will be responsible for handling hundreds of incoming customer service telephone inquiries from external and internal customers. You will organize and schedule shipments for customers, transfer information to the Company's internal system, and distribute revenue based on agreements and contracts. To excel in this role, you must have strong written and verbal communication skills.
Receive, and follow through to completion, incoming customer service inquiries. These inquiries include, but are not limited to, tracing shipments; scheduling pickups and deliveries; problem resolutions; Over, Short, and Damaged (OS&D) inquiries; pickup system inquiries; and appointment scheduling for residential deliveries. Refer customers to respective service centers for follow-up as needed. Process roll over calls from service centers that are beyond administrative capacity. Serve all customer inquiries with excellence. Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fast-paced environment. Learn and utilize the National Motor Freight Classification. Prepare accurate quotes for customers and build estimates for potential shipments. Answer simple billing inquiries and make Freight Bill Corrections (FBCs) as needed. Educate customers on the Company's technology (including the external website) and customer service enhancements. Maintain legible and organized records/notes and complete required paperwork in a timely manner. Retrieve and fax/email imaged documents and handle general administrative tasks for the Sales Department. Monitor website, email, and voice messaging systems for customer service opportunities as assigned.
To qualify for this role, candidates must have at least 1 year of customer service experience, either face to face or over the phone. A High School Diploma or GED is required.
Preferred candidates will have 2 years of customer service experience, either face to face or over the phone, and previous experience in the transportation industry.
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What Southeastern Freight Lines employees say

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About Southeastern Freight Lines

Sourced by ZipRecruiter

Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, SC, US

Year founded

1950

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