ZipRecruiter

Log In

1

Customer Service Representative 1 Jobs (NOW HIRING)

Wipro

Customer Service Representative 1

Customer Service Representative 1 The Customer Service Representative 1 at Healthplan Services Inc serves a critical function in maintaining excellent communication and service delivery to our valued ...

LUMA

$16.93 - $19.92/hr

The Customer Service Representative 1 provides friendly, professional customer service and specialized information, assists guests in accessing services, and performs related duties that help create ...

Recology Service Center

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or ...

Recology

Customer Service Representative 1

Auburn, CA · On-site

Recology Auburn Placer THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that ...

Primerica

Customer Service Rep 1

Peachtree Corners, GA · On-site

$15.25 - $20.50/hr

About This Position The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority ...

Tennant Company

Customer Service Rep 1

Eden Prairie, MN · On-site

$21.50/hr

Customer Service Representative 1 Eden Prairie, MN Monday - Friday $36,600 - $54,900 Starting hourly rate $21.50 With more than $1B in revenue, Tennant Company is a globally recognized leader in the ...

Sunland Logistics Solutions

CSR 1

Fontana, CA · On-site

$16.25 - $22.25/hr

The CSR is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of ...

next page

Showing results 1-20

All JobsCustomer Service Representative 1 Jobs

Customer Service Representative 1 information

See salary details

$11

$18

$26

How much do customer service representative 1 jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative 1 in the United States is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives and how can they be managed effectively?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or policy changes. Effective communication, active listening, and patience are crucial in resolving customer concerns professionally. Utilizing available resources, collaborating with team members, and seeking support from supervisors can also help manage stress and deliver quality service. Ongoing training and feedback contribute to improving skills and confidence in the role.

What is the difference between Customer Service Representative 1 vs Customer Service Associate?

AspectCustomer Service Representative 1Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; similar customer service skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and bankingOften used interchangeably in retail and service industries

Both roles typically require similar credentials and work in comparable environments. The main difference lies in job titles used by employers, but their responsibilities and qualifications are largely aligned.

What does a customer service representative do?

A Customer Service Representative assists customers by answering questions, addressing concerns, and resolving issues related to products or services. They typically communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction, provide accurate information, and help customers navigate any problems they might encounter. Strong communication, problem-solving skills, and patience are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help representatives build rapport and effectively handle challenging situations. These skills are vital for delivering excellent customer experiences, resolving issues efficiently, and maintaining company reputation.
What cities are hiring for Customer Service Representative 1 jobs? Cities with the most Customer Service Representative 1 job openings:
Who are the top companies hiring for Customer Service Representative 1 jobs? The top employers for Customer Service Representative 1 jobs are:
What are popular job titles related to Customer Service Representative 1 jobs? For Customer Service Representative 1 jobs, the most frequently searched job titles are:
Customer Service Representative 1 jobs near you
Infographic showing various Customer Service Representative 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,522 per year, or $18 per hour.

Customer Service Representative 1

Wipro

Remote

Other

Medical

Posted 22 days ago

Wipro rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Customer Service Representative 1

The Customer Service Representative 1 at Healthplan Services Inc serves a critical function in maintaining excellent communication and service delivery to our valued customers. This remote position requires engaging with members, providers, and internal teams to resolve complex health insurance inquiries including claims, coverage details, benefits, and deductibles. Through empathy, accuracy, and professionalism, this role upholds the company's reputation for providing top-tier support while ensuring clear and precise information is delivered to all stakeholders.

Key Responsibilities:

  • Accurately document and maintain records of all customer interactions using established systems, ensuring compliance with company and client standards.
  • Provide detailed explanations and education to members and providers regarding eligibility, policy benefits, claims payments, and authorization processes, enhancing customer understanding and satisfaction.
  • Promote and guide customers in the use of self-service tools to optimize their experience and encourage efficient resolution.
  • Analyze patient activity and claims information for resolving benefit inquiries, adjusting claims data when necessary to attain first-contact resolution.
  • Effectively route complex inquiries beyond scope to appropriate departments, ensuring timely follow-up and resolution tracking.
  • Consistently meet or exceed individual, departmental, and client-specific performance goals, contributing to the overall success of the customer support team.
  • Adhere to all client policies, including administrative and contractual guidelines, safeguarding compliance and service quality.
  • Maintain a dedicated work environment with a private office space and a high-speed internet connection to support remote work productivity and privacy.

Qualifications and Skills:

  • Ability to work Monday through Friday from 12:30 PM to 9:00 PM EST, with an initial training schedule of 10:00 AM to 6:30 PM EST lasting three to four weeks.
  • High School Diploma or GED is required and will be verified.
  • Minimum of one year customer service experience preferred, ideally within healthcare or related fields.
  • Strong verbal and written communication skills including professional email and chat etiquette.
  • Demonstrated problem-solving skills with strong reading and analytical abilities.
  • Proficiency in basic computer skills and understanding of technology such as USB connectivity.
  • Highly organized, detail-oriented with a commitment to delivering high-quality work.
  • Ability to work independently with sound decision-making capabilities while complying with company standards.
  • Exceptional attendance record required with no absences for the first 60 days of employment.

What Wipro employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply