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$64.5K

How much do customer assistance representative jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer assistance representative in the United States is $60,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $62,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Assistance Representatives and how can they be managed?

Customer Assistance Representatives often encounter high call volumes, handling diverse customer concerns, and managing difficult interactions. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many organizations provide ongoing training, peer support, and access to supervisors to help representatives navigate complex situations and maintain service quality. Building familiarity with company policies and resources also helps to resolve issues efficiently and confidently.

What does a Customer Assistance Representative do?

A Customer Assistance Representative helps customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or in person, ensuring customers have a positive experience. Their responsibilities often include processing orders, addressing complaints, and guiding customers through company policies or procedures. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Assistance Representative, and why are they important?

To thrive as a Customer Assistance Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and sometimes phone or chat support systems is typically required. Patience, active listening, and a friendly, solution-oriented attitude help you stand out in this role. These skills ensure effective resolution of customer issues, foster customer loyalty, and contribute to a positive company reputation.
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Customer Assistance Representative jobs near you
Infographic showing various Customer Assistance Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $60,000 per year, or $28.8 per hour.
Customer Assistance Representative

Customer Assistance Representative

The National Bank of Blacksburg

Pulaski, VA • On-site

$35K - $44K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 18 days ago

Job description




Customer Assistance Representative


National Bank is accepting applications for a full-time Customer Assistance Representative for our Customer Assistance Center located in Pulaski, Va. Applicants should possess a friendly demeanor, motivated work ethic, and the ability to work well in a team environment. The successful candidate will develop a working knowledge of the Customer Assistance Department while providing excellent customer service.


Essential Duties / Responsibilities include:

• Answer all incoming calls and resolving customer inquiries

• Provide customer service for all eBanking services

• Assist with other departmental functions including, but not limited to, account file maintenance, processing returned mail, address changes, and other duties as assigned.

• Develop knowledge regarding bank products and services


Critical thinking skills and the ability to multitask are a must. Knowledge and capability to use Microsoft Word and Excel software programs are preferred. This full-time position comes with health, dental, life, and long term disability insurance and a generous retirement package. Salary commensurate with experience. Interested applicants should complete an application and attach a resume using the Employment Application link on the right. EOE M/F/disability/veteran