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How much do customer assistance representative jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer assistance representative in the United States is $60,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $62,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Assistance Representatives and how can they be managed?

Customer Assistance Representatives often encounter high call volumes, handling diverse customer concerns, and managing difficult interactions. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many organizations provide ongoing training, peer support, and access to supervisors to help representatives navigate complex situations and maintain service quality. Building familiarity with company policies and resources also helps to resolve issues efficiently and confidently.

What does a Customer Assistance Representative do?

A Customer Assistance Representative helps customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or in person, ensuring customers have a positive experience. Their responsibilities often include processing orders, addressing complaints, and guiding customers through company policies or procedures. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Assistance Representative, and why are they important?

To thrive as a Customer Assistance Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and sometimes phone or chat support systems is typically required. Patience, active listening, and a friendly, solution-oriented attitude help you stand out in this role. These skills ensure effective resolution of customer issues, foster customer loyalty, and contribute to a positive company reputation.
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What states have the most Customer Assistance Representative jobs? States with the most job openings for Customer Assistance Representative jobs include:
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What are popular job titles related to Customer Assistance Representative jobs? For Customer Assistance Representative jobs, the most frequently searched job titles are:
Customer Assistance Representative jobs near you
Infographic showing various Customer Assistance Representative job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $60,000 per year, or $28.8 per hour.
Customer Assistance Representative

Customer Assistance Representative

Burnetts Staffing

Arlington, TX

$18/hr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Our client is seeking a Customer Assistant Representative to join their team in Arlington, TX. In this role, the representative will communicate with borrowers primarily via telephone to provide account information and address past-due accounts. The position also involves counseling borrowers, answering questions, and assisting with the resolution of account-related issues to help ensure positive outcomes and customer satisfaction.

Requirements:

  • 1+ years of telephone and Customer Service experience
  • Proficient in Microsoft Office, including Excel
  • Data Entry skills
  • Requires credit check upon hire
  • Nicotine-free environment
  • High School Diploma is required
  • Bilingual in English and Spanish is preferred


Hours: Monday-Friday, 8:00 AM-5:00 PM

Benefits:

  • Health Insurance
  • Paid Time Off
  • Tuition Reimbursement

Compensation: $18.00/hour

For immediate consideration, apply now!

SC608139565

#ZR