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Patient Financial Service Representative Jobs (NOW HIRING)

Optum

Patient Financial Service Representative

Worcester, MA · On-site

$17.25 - $18.75/hr

This role delivers patient financial and registration support by professionally handling inquiries ... The position emphasizes strong customer service, regulatory compliance, timely follow-up, and ...

Finger Lakes Health

Patient Financial Service Rep

Geneva, NY · On-site

$17.50 - $19/hr

Responsible for accurate and timely submission of claims to third party payers and follow up of billed claims for payment. na EDUCATION: Minimum: • High school degree with strong emphasis in ...

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How much do patient financial service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for patient financial service representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Patient Financial Service Representative vs Medical Billing Specialist?

AspectPatient Financial Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesPatient account management, insurance verification, payment processingProcessing medical claims, coding, billing submissions

While both roles involve healthcare finance, the Patient Financial Service Representative focuses on patient interactions and account management, whereas the Medical Billing Specialist handles the technical aspects of billing and claims processing. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a Patient Financial Service Representative, and why are they important?

To thrive as a Patient Financial Service Representative, you need strong knowledge of medical billing, health insurance processes, and financial counseling, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHR) systems, and coding tools like CPT and ICD-10 is typically required. Excellent customer service, attention to detail, and problem-solving abilities are standout soft skills in this role. These skills ensure accurate billing, effective patient communication, and efficient resolution of financial issues in a healthcare environment.

What are some common challenges faced by Patient Financial Service Representatives, and how can they be managed effectively?

Patient Financial Service Representatives often encounter challenges such as managing complex billing inquiries, handling sensitive patient financial information, and addressing concerns about insurance coverage or payment plans. Effective communication and empathy are crucial for building trust with patients while ensuring accurate and timely resolution of financial issues. Staying organized, keeping up-to-date with insurance policies, and collaborating closely with clinical and billing teams can help manage these challenges and provide excellent service.

What does a Patient Financial Service Representative do?

A Patient Financial Service Representative assists patients with billing inquiries, processes payments, and helps resolve insurance issues related to medical services. They act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate billing and timely payment. Their duties often include explaining account balances, setting up payment plans, verifying insurance coverage, and addressing any discrepancies or concerns related to patient accounts.
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Patient Financial Service Representative jobs near you
Patient Financial Service Representative

Patient Financial Service Representative

Columbia Basin Health Association

Othello, WA • On-site

$20.04 - $23.55/hr

Full-time

Posted 3 days ago

Job description

Overview
Responsible for the proper and timely processing of claims, payments, and various other electronic transaction and processes. Contacting and arranging payment for delinquent accounts through direct patient contact.
Responsibilities
  1. Responsible for claim processing
  2. Responsible for processing payments to/from third-party providers daily
  3. Responsible to prepare associated correspondence on information requests
  4. Ensures payment system files and information is correct and resolves issues as appropriate.
  5. Responsible for handling delinquent patient accounts.
  6. Monitors the patient payment agreement process.
  7. Responsible for performing general clerical duties to include assisting in answering telephone inquiries regarding patient bills and other inquiries
  8. Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior
  9. Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA
  10. Other duties as assigned

Qualifications
Professional and Technical Knowledge:
  1. Possesses general work-related skills at a higher level than completion of high school, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS)" or "associates degree" type program
  2. Minimum of one (1) year experience in medical billing department or other billing service
  3. Possesses basic understanding of medical terminology and procedures
  4. Possesses knowledge of healthcare insurance claims practices and rules for compliance
Technical Skills:
  1. Ability to prepare basic correspondence and simple reports in Microsoft Word
  2. Ability to use Microsoft Excel to create tables and simple displays of information
  3. Ability to prepare and interpret financial and statistical reports
  4. Ability to create basic presentations in Microsoft PowerPoint
Communication Skills:
  1. Ability to provide effective communication of information during informal and formal verbal presentations
  2. Ability to provide effective communication of information in written (including electronic) correspondence
  3. Ability to communicate complex concepts in a clear effective manner for a general audience

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