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Patient Financial Service Representative Jobs in Wisconsin

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Patient Financial Service Representative information

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How much do patient financial service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient financial service representative in Wisconsin is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Patient Financial Service Representative vs Medical Billing Specialist?

AspectPatient Financial Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesPatient account management, insurance verification, payment processingProcessing medical claims, coding, billing submissions

While both roles involve healthcare finance, the Patient Financial Service Representative focuses on patient interactions and account management, whereas the Medical Billing Specialist handles the technical aspects of billing and claims processing. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a patient financial service representative?

To thrive as a Patient Financial Service Representative, you need strong knowledge of medical billing, health insurance processes, and financial counseling, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHR) systems, and coding tools like CPT and ICD-10 is typically required. Excellent customer service, attention to detail, and problem-solving abilities are standout soft skills in this role. These skills ensure accurate billing, effective patient communication, and efficient resolution of financial issues in a healthcare environment.

How do you become a patient financial service representative?

To become a patient financial service representative, candidates typically need a high school diploma or equivalent and should develop skills in customer service, communication, and basic financial or medical billing. Many employers prefer candidates with experience in healthcare billing or coding, and some roles may require certification such as the Certified Patient Financial Services Professional (CPFS). On-the-job training is common, and familiarity with billing software and healthcare regulations is beneficial.

What are some common challenges faced by patient financial service representatives, and how can they be managed effectively?

Patient Financial Service Representatives often encounter challenges such as managing complex billing inquiries, handling sensitive patient financial information, and addressing concerns about insurance coverage or payment plans. Effective communication and empathy are crucial for building trust with patients while ensuring accurate and timely resolution of financial issues. Staying organized, keeping up-to-date with insurance policies, and collaborating closely with clinical and billing teams can help manage these challenges and provide excellent service.

What does a patient financial service representative do?

A Patient Financial Service Representative assists patients with billing inquiries, processes payments, and helps resolve insurance issues related to medical services. They act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate billing and timely payment. Their duties often include explaining account balances, setting up payment plans, verifying insurance coverage, and addressing any discrepancies or concerns related to patient accounts.
What are popular job titles related to Patient Financial Service Representative jobs in Wisconsin? For Patient Financial Service Representative jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Patient Financial Service Representative jobs in Wisconsin look for? The top searched job categories for Patient Financial Service Representative jobs in Wisconsin are:
Patient Financial Service Representative jobs near you
Infographic showing various Patient Financial Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, 7% Temporary, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,539 per year, or $18.5 per hour.

Patient Finance Service Rep-Cust Reception

APN Software Services Inc

Menomonee Falls, WI • On-site

$17.50 - $22.25/hr

Contractor

Re-posted 8 days ago

Job description

Position Title: Patient Finance Service Rep-Cust Reception

Location:   Menomonee Falls, WI 53051

Duration: 3 months

Positions Requested: 1

Hours per Week: 40 (8 hrs/day)

Duties:

Job Summary: -Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department while maintaining appropriate call times. -Sorting and distributing mail. -Scanning correspondence. -Other duties as assigned. -Courteously answers all incoming patient and other phone calls to the Patient Financial Services Department. -Promptly and effectively resolves general patient inquiries and requests. -Courteously and accurately transfers calls to the appropriate staff members while maintaining adequate talk time, aux on time, and a low prescribed number of dropped calls as directed by the manager or coordinator. -Distributes mail, faxes, reports, and itemized bills to the appropriate staff members. -Picks up and delivers departmental mail to and from the Woodland Prime mailroom at least twice daily. -Responds to requests for discharge dates, yearly payment account information, and/or mails itemized bills to appropriate party. -Notes accounts of any and/or all appropriate activity by utilizing the Epic System. -Scan appropriate documents to OnBase for correspondence posting to Epic. -Accurately processes all credit card transactions including Outpatient Pharmacy copay assistance payments in payment processing system.

Skills:

Required Skills & Experience: -One year of experience billing for medical care/service. Preferred Skills & Experience: -Experience using Microsoft Word, Excel. -Experience using computerized billing/collections systems in a hospital setting.

Education: 

Required Education: -High School Diploma or equivalent. Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

Skills:

Required
  • COMPUTERIZED BILLING SYSTEMS
  • MEDICAL BILLING
  • CUSTOMER SERVICE
Additional
  • MICROSOFT WORD
  • COLLECTIONS SYSTEMS
  • ANSWERING PHONES
  • HOSPITAL BILLING
  • EPIC SYSTEM

Minimum Degree Required: 
Completed High School (Diploma or GED)


APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”