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Remote Customer Contact Representative

Tampa, FL · On-site

$17/hr

Remote Contact Center Representative (Property Claims) Location: 100% Remote (Open to most U.S ... Provide empathetic customer service while following established workflows and understanding that ...

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Customer Contact Representative information

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$33K

$64.4K

$198.5K

How much do customer contact representative jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer contact representative in the United States is $64,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a customer contact representative?

Customer Contact Representatives are professionals who handle interactions between a company and its customers, typically through phone, email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a key role in maintaining a positive company image and often work in call centers or customer service departments. Strong communication, problem-solving, and empathy skills are essential for this role.

What are some common challenges customer contact representatives face, and how can they be addressed?

Customer Contact Representatives often handle a high volume of inquiries, which can sometimes involve managing difficult or frustrated customers. Balancing efficiency with personalized service is a common challenge, as is staying updated on changing company policies or product information. These challenges can be addressed through ongoing training, access to up-to-date resources, and strong support from team leaders. Building effective communication skills and practicing stress management techniques also help representatives maintain high-quality service.

What are the key skills and qualifications needed to thrive as a customer contact representative, and why are they important?

To thrive as a Customer Contact Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers. These skills and qualities are vital for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction.

What is the difference between Customer Contact Representative vs Customer Service Associate?

AspectCustomer Contact RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, and service industries
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring entry-level customer service jobs

Both roles involve direct customer interaction, problem-solving, and communication skills. The Customer Contact Representative often focuses on handling inbound calls and inquiries, while the Customer Service Associate may work in retail or face-to-face settings. Understanding these differences helps job seekers find the best fit for their skills and career goals.

Is remote customer contact representative a stressful job?

A remote customer contact representative role can be stressful due to high call volumes, dealing with upset customers, and meeting performance metrics. However, stress levels vary depending on individual resilience, training, and the support environment provided by the employer.

What cities are hiring for Customer Contact Representative jobs?

Cities with the most Customer Contact Representative job openings:

What states have the most Customer Contact Representative jobs?

States with the most job openings for Customer Contact Representative jobs include:

What are popular job titles related to Customer Contact Representative jobs?

For Customer Contact Representative jobs, the most frequently searched job titles are:

Customer Contact Representative jobs near you
Infographic showing various Customer Contact Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,384 per year, or $31 per hour.

Customer Contact Rep

Global Channel Management, Inc.

Rolling Meadows, IL

$15/hr

Contractor

Re-posted 20 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Customer Contact Representative must be recent college
graduates, who are critical thinkers, have strong written and verbal
communication skills, and are well versed in the use of computers.


Customer Contact Representative needs:


  • Flexibility -Hours of operation,
  • A Bachelor degree or equivalent work experience.
  • Knowledge/experience in a high volume, production environment.
  • One or more years of B2B experience.

Customer Contact Representative duties:


  • Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence
  • Interface with  Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.
Additional Information

$15/HR

6 months+

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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