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Customer Support Specialist Jobs (NOW HIRING)

STRADA Search Group

Customer Support Specialist

Howell, NJ

$18 - $24.25/hr

Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime. Primary Job Function: Customer Support Specialists are responsible for fielding all customer inquiries ...

Kneaders

Customer Support Specialist

Orem, UT · Remote

$11 - $12/hr

Customer Support Specialist responsibilities include:Respond to customer queries in a timely and accurate way, via phone or emailIdentify customer needs and help customers place ordersOrganize ...

Kneaders

Customer Support Specialist

Orem, UT · Remote

$11 - $12/hr

Customer Support Specialist responsibilities include:Respond to customer queries in a timely and accurate way, via phone or emailIdentify customer needs and help customers place ordersOrganize ...

Kneaders Bakery & Cafe

Customer Support Specialist

$18.50 - $24.75/hr

Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders

Kneaders

Customer Support Specialist

Orem, UT · On-site +1

$11 - $12/hr

Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Fargo, ND · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

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Customer Support Specialist information

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How much do customer support specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

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Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

STRADA Search Group

Howell, NJ

$18 - $24.25/hr

Full-time

Posted 7 days ago

Job description

Job Description: Customer Support Specialist

Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime.

Primary Job Function:

Customer Support Specialists are responsible for fielding all customer inquiries, complaints, and requests in a timely and accurate way, via phone and email. Their ultimate goal is to provide positive customer experiences by enhancing relationships. To be successful in this role, the Customer Support Specialist should be an excellent communicator in both verbal and written form. Ultimately, the Customer Support Specialist assists with establishing our reputation as a Company that offers excellent customer support during all service and after service completion procedures.

Required Qualifications:

  • Strong phone and verbal communication skills along with active listening
  • Strong reading and comprehension skills along with excellent written communication skills
  • Ability to read and comprehend a large volume of detail and execute appropriate action
  • Patience when handling tough cases
  • Ability to multitask and prioritize
  • Ability to work in a fast-paced environment
  • Proficient with Microsoft Outlook (Email Platform)
  • Other duties as assigned
  • Previous experience in a customer support role preferred

Daily Duties:

  • Answer all incoming telephone calls as primary
  • Manage/respond to all emails arriving via our general service inquiry communication channel
  • Collaborate with other departments to resolve customer issues
  • Provide basic information about company's services and policies
  • Create and maintain customer service master accounts
  • Book new service requests as they arise
  • Update status of existing service requests in response to customer inquires
  • Keep accurate records of customer interactions
  • Other duties as assigned

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