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Email Customer Support Jobs (NOW HIRING)

TEKsystems

Email Customer Service Reps

Green Bay, WI · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ... email programs, and internet navigation • Ability to respond to customer inquiries with a high ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ... email programs, and internet navigation • Ability to respond to customer inquiries with a high ...

Minnesota Jobs

Email Customer Service Reps

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... Review support requests and clarify customer complaints. * Determine cause of problems. * Update ...

TEKsystems

Email Customer Service Representative

San Mateo, CA · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative (Email & Chat Support) - Remote Location: 100% Remote (Must reside in an approved hiring state) Employment Type: Contract-to-Hire Duration: 4 Months with potential for ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ... email programs, and internet navigation • Ability to respond to customer inquiries with a high ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ... email programs, and internet navigation • Ability to respond to customer inquiries with a high ...

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ... email programs, and internet navigation • Ability to respond to customer inquiries with a high ...

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ... email programs, and internet navigation • Ability to respond to customer inquiries with a high ...

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Email Customer Support information

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$23

$57

How much do email customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

More about Email Customer Support jobs

What cities are hiring for Email Customer Support jobs?

Cities with the most Email Customer Support job openings:

What are the most commonly searched types of Email Customer Support jobs?

The most popular types of Email Customer Support jobs are:

What states have the most Email Customer Support jobs?

States with the most job openings for Email Customer Support jobs include:

What job categories do people searching Email Customer Support jobs look for?

The top searched job categories for Email Customer Support jobs are:

Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Freelance Customer Support Agent for Korean Speakers

Cross Border Talents

Remote

$19.25 - $25.50/hr

Other

Re-posted 26 days ago

Job description

Freelance Customer Support Agent for Korean Speakers

Paris, France Or refer someone Job Openings Freelance Customer Support Agent for Korean Speakers

Freelance Email Customer Support for Korean Speakers

Are you looking for a fully remote and flexible job? We are hiring freelance email customer support agents for international companies.

What We Offer

  • 100% remote work from anywhere in the world
  • Monday to Friday, daytime shifts only
  • No phone calls or sales, just email support
  • Fixed hourly rate of 10euro
  • Paid training before starting
  • Stable and long-term collaboration

Requirements

  • C1 level Korean speaker with good English skills
  • Freelancer status with the ability to issue invoices
  • Reliability and strong attention to detail in written communication

You will never be asked to pay anything to get the job. Even training is paid at 10euro per hour.

Or refer someone

Apply