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Email Customer Support Jobs (NOW HIRING)

Aquent

Email & CRM Specialist

Manhattan, NY · On-site

We are seeking a skilled Email & CRM Specialist to take ownership of the day‐to‐day execution ... Support cross‐platform reporting aligned with current web analytics and lifecycle metrics.

Abridge

Senior Email & CRM Marketer

San Francisco, CA · Hybrid

Sr Email & CRM Marketing Manager We're looking for a Sr Email & CRM Marketing Manager who will own ... We're committed to supporting your growth, both professionally and personally. Whether it ...

Abridge Al, Inc

Senior Email & CRM Marketer

New York, NY · On-site

$156K - $180K/yr

The Role We're looking for a Sr Email & CRM Marketing Manager who will own the strategy and ... We're committed to supporting your growth, both professionally and personally. Whether it ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing. This Customer Support Job is ...

Skidmore

B2B Customer Support Specialist

Immaculata, PA · On-site

B2B Customer Support Specialist Essex - Frazer - Frazer, PA 19355 We are currently looking for a ... Receives customer orders by phone, email, customer website or EDI. * Enters orders and data into ...

Nuvo

Customer Support

San Francisco, CA

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Nuvo

Customer Support

Manhattan, NY

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

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How much do email customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Email Customer Support representative, and why are they important?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by Email Customer Support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What are email customer support representatives?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

More about Email Customer Support jobs
What cities are hiring for Email Customer Support jobs? Cities with the most Email Customer Support job openings:
What are the most commonly searched types of Email Customer Support jobs? The most popular types of Email Customer Support jobs are:
What states have the most Email Customer Support jobs? States with the most job openings for Email Customer Support jobs include:
What job categories do people searching Email Customer Support jobs look for? The top searched job categories for Email Customer Support jobs are:
Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Email Customer Service Rep

Email Customer Service Rep

CornerStone Staffing

Carmel, IN • On-site

$19/hr

Full-time

Posted 2 days ago

Job description

Email Customer Service Rep


Location Carmel, IN | Onsite


Compensation & Schedule

• $19.00 per hour

• Monday–Friday between 8:00 AM–6:00 PM

• Project (scheduled through end of year)


Role Impact

The role will be monitoring email inboxes ensuring that all emails are responded to within 24 hours. Will be supporting high-volume inbox and data processing workflows while partnering with internal teams to prevent escalations and resolve issues quickly.


Key Responsibilities

• Manage and respond to high-volume email communications (approximately 26,000 per month) within one business day SLA

• Interpret insurance documents and multiple insurance types; respond directly or route to appropriate teams

• Maintain client-specific business rules and communicate updates to internal departments

• Process client and field requests including compliance reporting, insurance processing, loan status updates, and verification events

• Escalate client impacts as needed and collaborate with cross-functional teams to resolve discrepancies

• Research issues thoroughly, provide corrective actions, and prepare clear communications for clients and stakeholders

• Maintain quality standards to reduce risk and support state requirements


Minimum Qualifications

• High School Diploma or GED required

• 1–2 years of relevant client service or insurance experience preferred

• Strong written and verbal communication skills with ability to manage high-volume workloads


Core Tools & Systems

• Email management systems (e.g., Outlook or similar platforms)

• Loan servicing and insurance processing systems

• Case tracking and document management systems


Preferred Skills

• Experience in insurance, loan servicing, or financial services environments

• Ability to multi-task across multiple systems with strong attention to detail

• Demonstrated critical thinking, data analysis, and problem-solving skills


Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy