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Email Customer Support Jobs in Florida (NOW HIRING)

Oates Energy

Email Support Agent

Jacksonville Beach, FL · Remote

$29 - $38/hr

This position is essential for maintaining high levels of customer satisfaction and promoting ... email support. * Adhere strictly to service level agreements (SLAs) to guarantee consistent ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper ... Process RMAs and respond to voicemail and email support requests * Follow all safety, security, and ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and ... Place consumable and certificate orders for customer orders received via phone or email for entry ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Playbypoint

Customer Support Specialist

Miami, FL

$17.25 - $23.25/hr

As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ... Engage with customers across various channels (telephone, email, and chat) to deeply understand ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and ... Place consumable and certificate orders for customer orders received via phone or email for entry ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and ... Place consumable and certificate orders for customer orders received via phone or email for entry ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Aspire Fiber

Customer Support Specialist

Lake Mary, FL · On-site

$17 - $23/hr

Respond to customer inquiries via phone, email, chat, or ticketing system. * Troubleshoot internet ... a technical support environment. * Basic understanding of internet connectivity, networking ...

Reboot Staff

Customer Support Assistant

Miami, FL · On-site

$50K - $55K/yr

Customer Support Assistant Reboot Staff is a forward-thinking staffing and talent solutions firm ... Provide prompt and courteous support to client inquiries via phone, email, or internal ...

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Email Customer Support information

See Florida salary details

$8

$17

$42

How much do email customer support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for email customer support in Florida is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $8.99 and $19.76 per hour, depending on experience, location, and employer.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

What are the most commonly searched types of Email Customer Support jobs in Florida?

The most popular types of Email Customer Support jobs in Florida are:

What are popular job titles related to Email Customer Support jobs in Florida?

For Email Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Email Customer Support jobs in Florida look for?

The top searched job categories for Email Customer Support jobs in Florida are:

What cities in Florida are hiring for Email Customer Support jobs?

Cities in Florida with the most Email Customer Support job openings:

Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,017 per year, or $17.3 per hour.

Email Support Agent

Oates Energy

Jacksonville Beach, FL • Remote

$29 - $38/hr

Full-time

Posted 5 days ago

Job description

This is a remote position.

Summary
The Energy and Utilities division is seeking a motivated individual to join our team as an Email Support Agent. In this capacity, you will serve as the primary point of contact for all customer communications via email, playing a crucial role in providing prompt and accurate solutions to client inquiries. This position is essential for maintaining high levels of customer satisfaction and promoting operational efficiency within the utility sector. The ideal candidate will possess strong communication skills and a sincere interest in learning the nuances of the energy industry, ensuring a seamless and helpful experience for our diverse customer base.

Responsibilities
  • Provide prompt and polite replies to customer emails regarding account information, service interruptions, and general inquiries.
  • Analyze and resolve utility-specific issues reported by clients, delivering clear and effective resolutions within established timeframes.
  • Maintain detailed and accurate records of all client interactions and case details in the support database to ensure a comprehensive service history.
  • Collaborate with internal teams to escalate complex technical or billing matters that fall outside the scope of standard email support.
  • Adhere strictly to service level agreements (SLAs) to guarantee consistent response times and uphold high-quality communication standards.
  • Stay informed about changing utility regulations, internal policies, and service updates to ensure the delivery of accurate and up-to-date information to the public.
Requirements
  • Experience: 0–1 years of prior professional experience in customer service or a similar support role.
  • Technical Skills: Proficiency with email management systems and standard office productivity software.
  • Core Competencies: Superior written communication skills, with the ability to explain complex ideas clearly and concisely.
  • Industry Knowledge: A basic understanding of the Energy and Utilities sector is advantageous, though not required.
  • Soft Skills: Excellent problem-solving abilities, patience, and a strong commitment to addressing customer needs.
  • Compensation: The position offers a competitive hourly rate between $29 and $38.
Benefits
  • A competitive hourly compensation package.
  • Access to professional development opportunities and training programs specific to the energy sector.
  • A collaborative team culture that encourages growth and mutual support.
  • Comprehensive access to employee resources and wellness initiatives.
  • Flexible scheduling arrangements designed to support a healthy work-life balance.
  • Opportunities for career progression within a dynamic and expanding utility organization.