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How much do technical support representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for technical support representative in Florida is $15.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.98 per hour, depending on experience, location, and employer.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Florida as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,840 per year, or $15.8 per hour.

Technical Support Representative

TradeStation

Plantation, FL • On-site

Full-time

Re-posted 13 days ago

Job description

Job Summary:
TradeStation is an online brokerage firm focused on delivering the ultimate trading experience for active traders and institutions. The Technical Support Representative is responsible for providing education and support to the TradeStation client base across various trading technology platforms, requiring extensive troubleshooting skills and effective collaboration with other departments.
Responsibilities:
• Assist clients and internal team members with escalated technical issues via telephone and email
• Train clients on our proprietary trading software, acting as a subject matter expert for our customers
• Act as liaison with other departments to drive resolutions for escalated issues
• Ability to take ownership of issue reporting and resolution follow-up
• Deliver Client Service and Account assistance for web, mobile and platform access points
• Troubleshoot client software and hardware to resolve customer impacting items
• Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
• Participate in product testing and QA review
Qualifications:
Required:
• Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
• 3-5 years of Technical Support experience
• Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
• Constantly strive to educate and train other employees and clients
• Strong desire to help others
• Ability to deliver customer service excellence in all actions
• Possess superior oral and written communication skills
• Must be dependable, punctual and able to work in a dynamic fun work environment
• Must have a confident and positive attitude that supports the goals of service excellence
• Team player with strong leadership skills
• Proficient in the areas of Technical Support and Client Services
• Troubleshooting skills, with the ability to work through complex application and reported issues
Preferred:
• CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)
• Securities Industry qualifications: Series 7, 63 & 3
Company:
TradeStation is the home of those born to trade, where advanced trading technology intersects with institutional-grade brokerage services. Founded in 1982, the company is headquartered in Miami, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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