As a Customer Support Chat Specialist, you will assist customers through digital channels ... Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. What ...
As a Customer Support Chat Specialist, you will assist customers through digital channels ... Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. What ...
Chat Support Sales Representative (In-Center)
Miami, FL · On-site
$20.16/hr
As a Customer Support Chat Specialist, you will assist customers through digital channels ... Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. What ...
Chat Support Sales Representative (In-Center)
Miami, FL · On-site
$20.16/hr
As a Customer Support Chat Specialist, you will assist customers through digital channels ... Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. What ...
Customer Support Agent I
Plantation, FL · On-site
$18.50 - $24.75/hr
Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate ... Ability to Work Nights/Weekends/Holidays Language: English (Required) Ability to Commute: Las Vegas ...
Customer Support Agent I
Plantation, FL · On-site
$18.50 - $24.75/hr
Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate ... Ability to Work Nights/Weekends/Holidays Language: English (Required) Ability to Commute: Las Vegas ...
Customer Support Agent I
Plantation, FL · On-site
$18.50 - $24.75/hr
Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate ... Ability to Work Nights/Weekends/Holidays Language: English (Required) Ability to Commute: Las Vegas ...
Customer Support Agent I
Plantation, FL · On-site
$18.50 - $24.75/hr
Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate ... Ability to Work Nights/Weekends/Holidays Language: English (Required) Ability to Commute: Las Vegas ...
Customer Service Rep
Tampa, FL · On-site
$10 - $15/hr
... chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly ... Availability for flexible hours, including weekends if needed Compensation: $10-$15 per hour, based ...
Customer Service Rep
Tampa, FL · On-site
$10 - $15/hr
... chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly ... Availability for flexible hours, including weekends if needed Compensation: $10-$15 per hour, based ...
Customer Service Rep
Tampa, FL · Remote
$10 - $15/hr
... chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly ... Availability for flexible hours, including weekends if needed Compensation: $10-$15 per hour, based ...
Customer Service Rep
Tampa, FL · Remote
$10 - $15/hr
... chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly ... Availability for flexible hours, including weekends if needed Compensation: $10-$15 per hour, based ...
You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...
You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...
Chat/Phone Support Specialist - Remote
Orlando, FL · On-site +1
Customer Support Specialists should stay informed about product specifications and the ability to ... Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts ...
Chat/Phone Support Specialist - Remote
Orlando, FL · On-site +1
Customer Support Specialists should stay informed about product specifications and the ability to ... Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts ...
Member Support Representative III - Support
Tampa, FL · On-site
$16.50 - $22/hr
You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...
Member Support Representative III - Support
Tampa, FL · On-site
$16.50 - $22/hr
You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...
Work on Zendesk tickets and resolve issues with superior customer satisfaction * Address customer ... chat, phone, etc. * Troubleshoot macOS, iPadOS, and iOS environments; escalate when needed
Work on Zendesk tickets and resolve issues with superior customer satisfaction * Address customer ... chat, phone, etc. * Troubleshoot macOS, iPadOS, and iOS environments; escalate when needed
Member Support Representative III - Support
Tampa, FL · On-site
$17 - $23/hr
You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...
Member Support Representative III - Support
Tampa, FL · On-site
$17 - $23/hr
You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...
Support Desk Analyst
Tampa, FL · On-site
$25/hr
Receive and respond to help desk requests via phone, email, chat, or ticketing system. * Diagnose ... Familiarity with common IT tools, ticketing systems (ServiceNow, Remedy, Cherwell, Zendesk, etc ...
Support Desk Analyst
Tampa, FL · On-site
$25/hr
Receive and respond to help desk requests via phone, email, chat, or ticketing system. * Diagnose ... Familiarity with common IT tools, ticketing systems (ServiceNow, Remedy, Cherwell, Zendesk, etc ...
Technical Support Specialist (Onsite - Estero, FL)
Estero, FL · On-site
$50K - $55K/yr
Own inbound customer inquiries via phone, email, and live chat - responding promptly ... Experience working within ticketing or CRM systems (Intercom, HubSpot, Zendesk, Salesforce, or ...
Technical Support Specialist (Onsite - Estero, FL)
Estero, FL · On-site
$50K - $55K/yr
Own inbound customer inquiries via phone, email, and live chat - responding promptly ... Experience working within ticketing or CRM systems (Intercom, HubSpot, Zendesk, Salesforce, or ...
... live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are ... Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive ...
... live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are ... Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive ...
... live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are ... Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive ...
... live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are ... Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive ...
... live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are ... Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive ...
... live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are ... Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive ...
Call Center Representative
Pompano Beach, FL · On-site
$18/hr
The Call Center Representative is responsible for delivering highquality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of ...
Call Center Representative
Pompano Beach, FL · On-site
$18/hr
The Call Center Representative is responsible for delivering highquality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of ...
Client Support Representative
Aventura, FL · On-site
$16 - $21/hr
Manage and prioritize the Client Support inbox (Zendesk), ensuring rapid, accurate, and ... Monitor chat, Q&A, and technical concerns during live sessions. * Escalate urgent issues in real ...
Client Support Representative
Aventura, FL · On-site
$16 - $21/hr
Manage and prioritize the Client Support inbox (Zendesk), ensuring rapid, accurate, and ... Monitor chat, Q&A, and technical concerns during live sessions. * Escalate urgent issues in real ...
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking ... May include shift work, on-call rotation, or weekend support depending on business needs.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking ... May include shift work, on-call rotation, or weekend support depending on business needs.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking ... May include shift work, on-call rotation, or weekend support depending on business needs.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking ... May include shift work, on-call rotation, or weekend support depending on business needs.
Weekend Zendesk Chat Support information
What is a Weekend Zendesk Chat Support?
Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.
What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?
To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.
What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?
Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?
| Aspect | Weekend Zendesk Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes Zendesk certification | High school diploma or equivalent, customer service experience |
| Work Environment | Online, remote chat support during weekends | In-office or remote, handling calls and emails |
| Industry Usage | Common in tech, e-commerce, and service sectors | Widespread across various industries including retail, telecom, and hospitality |
Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.
What are the most commonly searched types of Zendesk Chat Support jobs in Florida?
The most popular types of Zendesk Chat Support jobs in Florida are:
What are popular job titles related to Weekend Zendesk Chat Support jobs in Florida?
For Weekend Zendesk Chat Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk Chat Support jobs in Florida look for?
The top searched job categories for Weekend Zendesk Chat Support jobs in Florida are:
What cities in Florida are hiring for Weekend Zendesk Chat Support jobs?
Cities in Florida with the most Weekend Zendesk Chat Support job openings:
$20.16/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 13 days ago
AT&T rating
7.4
Based on 733 frontline employees who took The Breakroom Quiz
53rd of 99 rated telecommunications companies
Job description
This position reports to our 600 NW 79thAve, Miami, FL 33126 location. If selected, you must be able to report to this work location.
Pay Transparency:
Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You'll Make an Impact:
As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You'll be on the frontline providing solutions virtually to customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like:
Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
What we are looking for:
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Joining our team comes with amazing perks and benefits:
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and
fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2
weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is
provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
If you are considering jobs like Chat Representative, Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
Your future is calling.
Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Miami, FloridaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.