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Zendesk Chat Support Jobs (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

eBay, Inc.

Robotics Support Analyst I

Longmont, CO · On-site

$17 - $27/hr

The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by ... ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring ...

TCGplayer, Inc.

Robotics Support Analyst I

Longmont, CO · On-site

$17 - $27/hr

The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by ... ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

Knowledge of Zendesk and background in IM/chat support preferred * Exceptional written and verbal communication skills, with proven interpersonal skills * Highly organized, detail-oriented, and ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

Knowledge of Zendesk and background in IM/chat support preferred * Exceptional written and verbal communication skills, with proven interpersonal skills * Highly organized, detail-oriented, and ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Experience with Zendesk Support and Hubspot a plus but not mandatory Why join Shipfusion?

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Experience with Zendesk Support and Hubspot a plus but not mandatory Why join Shipfusion?

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Experience with Zendesk Support and Hubspot a plus but not mandatory Why join Shipfusion?

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Zendesk

Senior Product Designer

Austin, TX · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Zendesk

Senior Product Designer

San Francisco, CA · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Zendesk

Senior Product Designer

San Francisco, CA · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Zendesk

Senior Product Designer

Austin, TX · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon

Product Support Engineer

Fairfax, VA

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

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All JobsZendesk Chat Support Jobs

Zendesk Chat Support information

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$14

$26

$44

How much do zendesk chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Zendesk Chat Support position, and why are they important?

To excel as a Zendesk Chat Support representative, you should have strong written communication skills, problem-solving abilities, and experience in customer service. Familiarity with the Zendesk platform and related CRM or ticketing software is commonly required, while certifications in customer support tools can be an advantage. Patience, adaptability, and a customer-focused mindset are standout soft skills in this position. These abilities are vital for providing efficient, accurate assistance while maintaining high customer satisfaction in a fast-paced, digital environment.

What is a Zendesk Chat Support job?

A Zendesk Chat Support job involves assisting customers via live chat using the Zendesk platform. Support agents help answer questions, troubleshoot issues, and provide guidance on products or services in real-time. The role requires strong communication skills, multitasking abilities, and a good understanding of the company's offerings. Agents may also document customer interactions and escalate complex issues to higher support levels when necessary.

What does a typical day look like for someone working in Zendesk Chat Support?

A typical day for a Zendesk Chat Support specialist involves responding to customer inquiries in real-time via chat, troubleshooting issues, escalating complex problems to relevant departments, and ensuring that all interactions are documented accurately within Zendesk. You will often work closely with team members, share updates in team chat channels, and collaborate with different departments to resolve customer needs promptly. The role may also include monitoring ticket queues, following up with customers, and contributing to help center articles or FAQs. This dynamic environment keeps you engaged and sharpens your multitasking and customer service skills.

More about Zendesk Chat Support jobs
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What job categories do people searching Zendesk Chat Support jobs look for? The top searched job categories for Zendesk Chat Support jobs are:
Zendesk Chat Support jobs near you
Infographic showing various Zendesk Chat Support job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 7% Part Time, 1% Temporary, 36% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Online Chat Specialist (Entry Level)

Life Church Victorvillle

New York, NY • Remote

$28 - $35/hr

Full-time

Posted 24 days ago

Job description

We are looking for a highly motivated and customer-oriented Online Chat Specialist to join our team. In this role, you will be responsible for providing outstanding support to customers through digital communication platforms. You will engage with customers, answer their questions, resolve issues, and ensure a positive experience across various digital channels.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, or other digital communication platforms in a timely and professional manner.
  • Resolve customer issues, concerns, and inquiries related to products, services, or account information.
  • Provide accurate product and service information, guiding customers through troubleshooting steps and solutions.
  • Follow up on customer inquiries to ensure issues are resolved and satisfaction is achieved.
  • Maintain a high level of customer satisfaction through prompt and courteous service.
  • Document and track all customer interactions in the company's CRM or support software.
  • Collaborate with other departments (e.g., sales, technical support, etc.) to escalate complex issues when needed.
  • Ensure that all communication complies with company policies and standards.
  • Contribute to the improvement of digital support processes, identifying trends or frequent issues and suggesting improvements.

Skills and Qualifications:

  • Proven experience in a customer service or support role, particularly in digital chat support.
  • Excellent written communication skills with the ability to convey information clearly and professionally.
  • Problem-solving skills to address customer concerns effectively and efficiently.
  • Ability to multi-task and manage time well in a fast-paced environment.
  • Proficient in using chat support software, CRM systems, and other digital tools.
  • Strong attention to detail and accuracy in entering customer information and tracking interactions.
  • Empathy and patience when interacting with customers.
  • Ability to work both independently and as part of a team.
  • Knowledge of company products and services or the willingness to learn.
  • Fluency in English (additional languages are a plus).

Preferred Qualifications:

  • Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms.
  • Familiarity with social media and other customer service channels (e.g., Twitter, Facebook, etc.).
  • Knowledge of SEO best practices or digital marketing principles (optional but beneficial).

Work Environment:

  • Remote work opportunity, with flexibility in hours.
  • Full-time/Part-time positions available.
  • Competitive salary and benefits package.