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Zendesk Chat Support Jobs (NOW HIRING)

Remote Recruitment

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Salary: R23 000 - R25 000 per month Remote Recruitment is hiring a Live ... Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom * Patience under volume and ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... Demonstrated expertise in using Zendesk, Salesforce Service Cloud, Jira Service Management , and ...

Burjline Builders

Online Chat Representative

New York, NY · On-site

$17.50 - $23.75/hr

An Online Chat Representative provides customer support through live chat, messaging platforms, or ... Experience using CRM software such as Salesforce, Zendesk, Freshdesk, or HubSpot. * Ability to work ...

Burjline Builders

Online Chat Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Online Chat Representative An Online Chat Representative provides customer support through live ... Experience using CRM software such as Salesforce, Zendesk, Freshdesk, or HubSpot. * Ability to work ...

Allegion

Zendesk IT Analyst

Own day-to-day administration of Zendesk Suite (Support, Guide, Chat, Talk, Explore) across multiple Allegion brand instances * Design, develop, and maintain branded Help Center sites using HTML and ...

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred * Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone Wolf ...

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

Familiarity with Zendesk or similar tools * Exposure to live chat support What's on offer A permanent, fully remote role with a UK employer, working 09:00-17:00 UK time (11:00-19:00 SAST), with ...

Daon

Product Support Engineer

Fairfax, VA · On-site

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon, Inc.

Product Support Engineer

Fairfax, VA · On-site

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools.

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

CREATIVE FORCE INC

Customer Support Executive

... our customers via chat support and assisting our international operations team. We are after ... Zendesk, Freshdesk or Intercom The role will be based in Vietnam, working in ICT (08:00 - 17:00 ...

General Medicine

Full Time Physician - Primary Care

$180K - $200K/yr

Athena (EMR) · Zoom (video) · Zendesk (chat) · Slack (team) · Nabla (scribe AI) Visit Types ... support provided). • Significant outpatient primary care experience -- seasoned clinicians with ...

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Zendesk Chat Support information

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How much do zendesk chat support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Zendesk Chat Support?

A Zendesk Chat Support job involves assisting customers via live chat using the Zendesk platform. Support agents help answer questions, troubleshoot issues, and provide guidance on products or services in real-time. The role requires strong communication skills, multitasking abilities, and a good understanding of the company's offerings. Agents may also document customer interactions and escalate complex issues to higher support levels when necessary.

What does a Zendesk Chat Support do?

A typical day for a Zendesk Chat Support specialist involves responding to customer inquiries in real-time via chat, troubleshooting issues, escalating complex problems to relevant departments, and ensuring that all interactions are documented accurately within Zendesk. You will often work closely with team members, share updates in team chat channels, and collaborate with different departments to resolve customer needs promptly. The role may also include monitoring ticket queues, following up with customers, and contributing to help center articles or FAQs. This dynamic environment keeps you engaged and sharpens your multitasking and customer service skills.

What are the key skills and qualifications needed to thrive in Zendesk Chat Support?

To excel as a Zendesk Chat Support representative, you should have strong written communication skills, problem-solving abilities, and experience in customer service. Familiarity with the Zendesk platform and related CRM or ticketing software is commonly required, while certifications in customer support tools can be an advantage. Patience, adaptability, and a customer-focused mindset are standout soft skills in this position. These abilities are vital for providing efficient, accurate assistance while maintaining high customer satisfaction in a fast-paced, digital environment.

More about Zendesk Chat Support jobs

What are the most commonly searched types of Zendesk Chat Support jobs?

The most popular types of Zendesk Chat Support jobs are:

What are popular job titles related to Zendesk Chat Support jobs?

For Zendesk Chat Support jobs, the most frequently searched job titles are:

Zendesk Chat Support jobs near you
Infographic showing various Zendesk Chat Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Live Chat Support Agent

Remote

Remote Recruitment
See more jobs at Remote Recruitmentexternal

$19.25 - $25.50/hr

Other

Posted 9 days ago

Job description

Live Chat Support Agent

Salary: R23 000 - R25 000 per month

Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.

Role Overview

You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.

Key Responsibilities
  • Answer inbound live chats within the agreed response time
  • Resolve common queries directly using the knowledge base
  • Raise and track tickets for issues needing another team
  • Keep accurate notes on every conversation
  • Spot recurring problems and flag them to the team lead
  • Maintain a friendly, human tone even at busy times
What You'll Need
  • One or more years in customer service, live chat, call centre or retail support
  • Fast, accurate typing with clear written English
  • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
  • Patience under volume and a calm approach to frustrated customers
  • Reliable home internet and a quiet space for UK-hours work
Nice To Have
  • Exposure to e-commerce or subscription support
  • Experience with multi-chat handling
  • Familiarity with knowledge-base writing

What's on offer

A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.

Remote Recruitment connects South African talent with UK employers. We reply to every application.

Apply