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Zendesk Chat Support Jobs (NOW HIRING)

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... Demonstrated expertise in using Zendesk, Salesforce Service Cloud, Jira Service Management , and ...

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Live Chat Agent Department: Customer Support Employment Type: Full-Time Work Arrangement: Remote ... Familiarity with Microsoft Teams, Slack, Zendesk, Intercom, or similar communication/support tools.

Allegion

Zendesk IT Analyst

Own day-to-day administration of Zendesk Suite (Support, Guide, Chat, Talk, Explore) across multiple Allegion brand instances * Design, develop, and maintain branded Help Center sites using HTML and ...

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred * Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone Wolf ...

TCGplayer, Inc.

Robotics Support Analyst I

Longmont, CO · On-site

$17 - $27/hr

The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by ... ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring ...

TCGplayer, Inc.

Robotics Support Analyst I

Longmont, CO · On-site

$17 - $27/hr

The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by ... ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring ...

eBay, Inc.

Robotics Support Analyst I

Longmont, CO · On-site

$17 - $27/hr

The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by ... ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring ...

Datarails

Product Support Specialist

California City, CA · On-site +1

$110K/yr

... Zendesk (chat, email, and web form) * Troubleshoot incoming issues, providing a first response and ... Support and engage customers to deliver high customer satisfaction, advocacy, and loyalty. * Expand ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Experience with Zendesk Support and Hubspot a plus but not mandatory Why join Shipfusion?

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Experience with Zendesk Support and Hubspot a plus but not mandatory Why join Shipfusion?

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Experience with Zendesk Support and Hubspot a plus but not mandatory Why join Shipfusion?

Cerebras

CX Strategy Associate

San Francisco, CA · On-site

$110 - $145/hr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

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Zendesk Chat Support information

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$14

$26

$44

How much do zendesk chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Zendesk Chat Support?

A Zendesk Chat Support job involves assisting customers via live chat using the Zendesk platform. Support agents help answer questions, troubleshoot issues, and provide guidance on products or services in real-time. The role requires strong communication skills, multitasking abilities, and a good understanding of the company's offerings. Agents may also document customer interactions and escalate complex issues to higher support levels when necessary.

What does a Zendesk Chat Support do?

A typical day for a Zendesk Chat Support specialist involves responding to customer inquiries in real-time via chat, troubleshooting issues, escalating complex problems to relevant departments, and ensuring that all interactions are documented accurately within Zendesk. You will often work closely with team members, share updates in team chat channels, and collaborate with different departments to resolve customer needs promptly. The role may also include monitoring ticket queues, following up with customers, and contributing to help center articles or FAQs. This dynamic environment keeps you engaged and sharpens your multitasking and customer service skills.

What are the key skills and qualifications needed to thrive in Zendesk Chat Support?

To excel as a Zendesk Chat Support representative, you should have strong written communication skills, problem-solving abilities, and experience in customer service. Familiarity with the Zendesk platform and related CRM or ticketing software is commonly required, while certifications in customer support tools can be an advantage. Patience, adaptability, and a customer-focused mindset are standout soft skills in this position. These abilities are vital for providing efficient, accurate assistance while maintaining high customer satisfaction in a fast-paced, digital environment.

More about Zendesk Chat Support jobs

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The most popular types of Zendesk Chat Support jobs are:

What job categories do people searching Zendesk Chat Support jobs look for?

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Zendesk Chat Support jobs near you
Infographic showing various Zendesk Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Live Chat Support Specialist

Manhattan, NY • On-site, Remote

Center For Health Innovation
Executive Offices and Legislative Bodies • 11 - 50 employees
Learn more about Center For Health Innovationexternal

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

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