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Zendesk Chat Support Jobs (NOW HIRING)

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

... Zendesk platform. This position also includes responding to our active Social Media community ... Further tiers would include handling phone calls with clients and live chat. This position will ...

SimplePractice

Support Specialist

Santa Monica, CA · On-site

... chat and email. This role will give you the opportunity to provide tangible value and support to ... A plus if you have past experience working with Zendesk or in SAAS companies Don't meet every ...

New

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

... Zendesk platform. This position also includes responding to our active Social Media community ... Further tiers would include handling phone calls with clients and live chat. This position will ...

BettingJobs

Customer Support Agent

Jersey City, NJ

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone ... Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.

Coreforce

TECHNICAL SUPPORT SPECIALIST

Atlanta, GA · Hybrid

$20 - $22/hr

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal ... the Zendesk ticketing system. * Participate in scheduled on-call rotation to support after-hours ...

Coreforce

TECHNICAL SUPPORT SPECIALIST

Atlanta, GA · On-site

$20 - $22/hr

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal ... the Zendesk ticketing system. * Participate in scheduled on-call rotation to support after-hours ...

Awardco

Client Support Representative

Lindon, UT

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ... Zendesk Why join Awardco? * We have a revolutionary, client-approved product. * One of the fastest ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

Sena Technologies Inc

Wave Support Staff

Irving, TX · On-site

... chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software ... Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse ...

OnTheClock LLC

Support Specialist

Clinton Township, MI · On-site

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Experience with Salesforce or Zendesk (CRM) style ticketing systems * Familiarity with SLAs and ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision • Participate in daily review sessions to discuss trends with overall request volume ...

On the Clock

Support Specialist

Clinton Township, MI

$45K/yr

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Experience with Salesforce or Zendesk (CRM) style ticketing systems * Familiarity with SLA's and ...

On the Clock

$45K/yr

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Experience with Salesforce or Zendesk (CRM) style ticketing systems * Familiarity with SLA's and ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision · Participate in daily review sessions to discuss trends with overall request volume ...

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Zendesk Chat Support information

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$14

$26

$44

How much do zendesk chat support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Zendesk Chat Support position, and why are they important?

To excel as a Zendesk Chat Support representative, you should have strong written communication skills, problem-solving abilities, and experience in customer service. Familiarity with the Zendesk platform and related CRM or ticketing software is commonly required, while certifications in customer support tools can be an advantage. Patience, adaptability, and a customer-focused mindset are standout soft skills in this position. These abilities are vital for providing efficient, accurate assistance while maintaining high customer satisfaction in a fast-paced, digital environment.

What is a Zendesk Chat Support job?

A Zendesk Chat Support job involves assisting customers via live chat using the Zendesk platform. Support agents help answer questions, troubleshoot issues, and provide guidance on products or services in real-time. The role requires strong communication skills, multitasking abilities, and a good understanding of the company's offerings. Agents may also document customer interactions and escalate complex issues to higher support levels when necessary.

What does a typical day look like for someone working in Zendesk Chat Support?

A typical day for a Zendesk Chat Support specialist involves responding to customer inquiries in real-time via chat, troubleshooting issues, escalating complex problems to relevant departments, and ensuring that all interactions are documented accurately within Zendesk. You will often work closely with team members, share updates in team chat channels, and collaborate with different departments to resolve customer needs promptly. The role may also include monitoring ticket queues, following up with customers, and contributing to help center articles or FAQs. This dynamic environment keeps you engaged and sharpens your multitasking and customer service skills.

More about Zendesk Chat Support jobs
What cities are hiring for Zendesk Chat Support jobs? Cities with the most Zendesk Chat Support job openings:
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What job categories do people searching Zendesk Chat Support jobs look for? The top searched job categories for Zendesk Chat Support jobs are:
Zendesk Chat Support jobs near you
Infographic showing various Zendesk Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Support Tier 1 & Social Media

MyZone

Chicago, IL

$17.50 - $22.50/hr

Full-time

Medical, Dental, Life, Retirement

Posted 24 days ago

Job description

Job Summary

  • Entry-level customer support position, provides customer service and resolves technical issues by offering solutions, explanations, and options through email on Zendesk platform. This position also includes responding to our active Social Media community across all channels (Twitter, Facbeook, Instagram and LinkedIn). Eligible for promotion into higher levels based on performance and Myzone product knowledge base. Further tiers would include handling phone calls with clients and live chat. This position will

General Duties

  • Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
  • Must hit weekly case goals while also maintaining a high customer satisfaction score
  • Provides troubleshooting steps and guides to customers who are experiencing product issues.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Attends Support training to build knowledge base and skill in Myzone products
  • Identifies and prioritizes problems and issues related to service area.
  • Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Refers unresolved customer issues to designated departments for further investigation.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Respond to Facebook and Twitter posts and inquiries, like, comment on and reshare Instagram posts and stories.
  • Assist with upkeep of Social Media trackers.

Job Qualifications

  • Education: Associate’s, Bachelor’s or equivalent
  • Experience: 1-2 years of related experience
  • Experience with Zendesk preferred
  • Ability to identify problems quickly, and solve cases efficiently
  • Proficiency with keyboard/typing
  • Familiarity with Outlook and other Microsoft Office programs
  • Basic Familiarity of social media platforms and/or a genuine desire to engage with the Myzone community via social media.

Skills

  • Excellent verbal and written communication—able to effectively use tone in writing to convey empathy while providing information.
  • Comfortable with live chat or phone troubleshooting
  • Service-orientated
  • Critical thinking
  • Active listening
  • Easily adaptable
  • Avid learner

Myzone is an equal opportunity employer. Myzone does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

*Though currently located remotely, our offices are located in downtown Chicago and once we are able to move back into our offices employees will be expected to work from the Chicago office location.

Company Description

Want to make a difference in people’s health and lives? Myzone is a global wearable technology solution company built primarily for the fitness industry. Using heart rate tracking, real time feedback, goal setting, gamification, and social accountability methods, Myzone's core purpose is to empower users to feel good about exercising and to get the health and fitness results they want.
Myzone also provides valuable data for operators including personal training departments. With built-in challenges, personal goals, gamification and an online social community, users are motivated to sustain physical activity.
Myzone’s primary markets are health & fitness clubs, corporate wellness sites, and educational establishments and are already represented in over 6,000 facilities in 65 countries translated into 19 languages.
For more information, visit http://www.myzone.org