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Non Voice Chat Support Jobs (NOW HIRING)

EPITEC

Chat Support Agent

Smyrna, TN · Hybrid

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to ... Conduct outbound calls to assist dealerships with non-diagnostic technical inquiries * Initiate ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Job Title Chat Support Agent Location Smyrna, TN 37167, United States Work Environment ... Conduct outbound calls to dealerships to provide non-diagnostic technical assistance * Initiate ...

Seven Seven Software

Developer (Genesys)

Newark, NJ · On-site

$58.75 - $80.50/hr

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

MM International

Genesys IVR developer

Newark, NJ · On-site

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

Seven Seven Software

Developer - Others

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

$108K - $126K/yr

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

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Non Voice Chat Support information

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How much do non voice chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Non Voice Chat Support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is Non Voice Chat Support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

What are the key skills and qualifications needed to thrive as a Non Voice Chat Support representative, and why are they important?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.
More about Non Voice Chat Support jobs
What cities are hiring for Non Voice Chat Support jobs? Cities with the most Non Voice Chat Support job openings:
What states have the most Non Voice Chat Support jobs? States with the most job openings for Non Voice Chat Support jobs include:
What job categories do people searching Non Voice Chat Support jobs look for? The top searched job categories for Non Voice Chat Support jobs are:
Non Voice Chat Support jobs near you
Infographic showing various Non Voice Chat Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 75% Full Time, and 24% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.
Chat Support Agent

Chat Support Agent

EPITEC

Smyrna, TN • Hybrid

$25/hr

Other

PTO

Posted 4 days ago

Job description

  • Location: Smyrna, Tennessee
  • Type: Contract
  • Job #103916
Overview
We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role supports daily help desk operations and plays a key role in onboarding and supporting users within a learning platform environment. The ideal candidate is detail-oriented, tech-savvy, and able to manage multiple priorities in a fast-paced setting.
Details
  • Location: Smyrna, TN
  • Schedule: Hybrid 7:00 AM - 4:00 PM
  • Compensation: $25/hr with 10 PTO days and 16 holidays
Responsibilities
  • Provide live chat support to dealership personnel, addressing inquiries related to vehicle maintenance, service, and repair
  • Document, track, update, and close support cases while utilizing internal databases and resources
  • Navigate service manuals and internal tools to research and resolve inquiries
  • Support platform onboarding, account setup, and user guidance for dealership tools and programs
  • Gather and communicate feedback from dealership technicians to internal teams
  • Collaborate cross-functionally to meet reporting and operational requirements
  • Create reports, dashboards, and presentations using Excel and PowerPoint
  • Support Salesforce reporting and case tracking activities
  • Conduct outbound calls to assist dealerships with non-diagnostic technical inquiries
  • Initiate remote support sessions to assist with system or technical issues
  • Assist with training coordination, meeting preparation, and special projects
  • Develop and distribute technical alerts to support knowledge sharing
  • Complete additional support tasks as needed
Required Qualifications
  • Strong communication and interpersonal skills
  • Ability to manage multiple time-sensitive tasks and prioritize effectively
  • Typing speed of at least 40 WPM
  • Comfortable using technical resources, databases, and support tools
  • Minimum 2 years of experience in a professional environment
  • High school diploma or equivalent
Preferred Qualifications
  • Automotive service or parts experience
  • IT or technical support experience
  • Associate degree or relevant coursework/training
  • Experience with Salesforce or similar CRM systems
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Ability to quickly learn new systems and platforms

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