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Non Voice Chat Support Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

$14.75 - $20.50/hr

Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and ... Coordinate with other departments like technical support, billing, or logistics for issue ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Handle incoming customer queries via phone, email, chat, or social media.Provide accurate and ... Coordinate with other departments like technical support, billing, or logistics for issue ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

$19.75 - $27/hr

Customer Support (Text-based) Respond to customer queries through email, chat, or social media ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

... Support Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Office Work Shift ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Analyze account information and supporting documentation to ensure completeness, accuracy, and ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

MM International

Genesys IVR developer

Newark, NJ · On-site

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

... Support Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Office Work Shift ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

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Non Voice Chat Support information

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How much do non voice chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced in a non voice chat support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is non voice chat support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

What are the key skills and qualifications needed to thrive as non voice chat support?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.
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What cities are hiring for Non Voice Chat Support jobs?

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What states have the most Non Voice Chat Support jobs?

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What job categories do people searching Non Voice Chat Support jobs look for?

The top searched job categories for Non Voice Chat Support jobs are:

Non Voice Chat Support jobs near you
Infographic showing various Non Voice Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

444th of 492 rated business services

Job description

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Your Role Will Include:
  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements
  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits
  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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