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Non Voice Chat Support Jobs (NOW HIRING)

The Nurse Dolls 2.0

Live chat support

Chester, VA

$20 - $35/hr

What You'll Do as a Live Chat Support Specialist As a Live Chat Support Specialist, you'll be the friendly and knowledgeable voice behind our live chat platform. Your role will be key in ensuring our ...

The Nurse Dolls 2.0

Live chat Support

Chester, VA · On-site

$20 - $28/hr

Join Our Team as a Live Chat Support at The Nurse Dolls! Are you a skilled communicator with a ... You'll be joining a company where your contributions truly matter, and your voice will be heard.

3B Staffing LLC

Teams SME (non-Voice)

Phoenix, AZ

Teams SME (non-Voice) Location: Phoenix, AZ /Austin, TX / San Jose, CA /NYC, NY / Omaha, NE (Onsite ... Provide support on daily customer initiated and controlled operations of the services in Microsoft ...

3B Staffing LLC

Teams SME (non-Voice)

Phoenix, AZ · On-site

Teams SME (non-Voice) Location: Phoenix, AZ /Austin, TX / San Jose, CA /NYC, NY / Omaha, NE (Onsite ... Provide support on daily customer initiated and controlled operations of the services in Microsoft ...

KM2 Solutions

Agent, Chat

Manchester, MD

$14.25 - $19/hr

Providing chat support is different from communicating with customers through voice or email. A successful chat support agent will need different skills to communicate with customers effectively.

MM International

Genesys IVR developer

Newark, NJ · On-site

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

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Non Voice Chat Support information

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How much do non voice chat support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What is non voice chat support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What are the key skills and qualifications needed to thrive as non voice chat support?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.

What are some common challenges faced in a non voice chat support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

More about Non Voice Chat Support jobs

What cities are hiring for Non Voice Chat Support jobs?

Cities with the most Non Voice Chat Support job openings:

What states have the most Non Voice Chat Support jobs?

States with the most job openings for Non Voice Chat Support jobs include:

What job categories do people searching Non Voice Chat Support jobs look for?

The top searched job categories for Non Voice Chat Support jobs are:

Non Voice Chat Support jobs near you
Infographic showing various Non Voice Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

Live chat support

The Nurse Dolls 2.0

Chester, VA

$20 - $35/hr

Full-time

Posted 12 days ago

Job description

Join The Nurse Dolls Team as a Live Chat Support Specialist!

Are you passionate about helping others and delivering exceptional customer service? The Nurse Dolls is looking for a dedicated Live Chat Support Specialist to join our team! Inspired by Dr. Nicole M. Brown, RN, DNP, The Nurse Dolls was created to educate and inspire through the lens of healthcare. If you're ready to be part of a company that values curiosity, learning, and meaningful connections, we’d love to hear from you!

What You’ll Do as a Live Chat Support Specialist

As a Live Chat Support Specialist, you’ll be the friendly and knowledgeable voice behind our live chat platform. Your role will be key in ensuring our customers have a seamless and positive experience. Here’s what your day-to-day will look like: - Respond promptly to customer inquiries via live chat with professionalism and warmth. - Provide accurate and helpful information about our products and services. - Troubleshoot and resolve customer concerns efficiently. - Collaborate with the team to ensure consistent and high-quality support. - Maintain detailed and accurate records of customer interactions.

What We’re Looking For

We’re seeking someone who thrives in a fast-paced, customer-focused environment. To succeed in this role, you’ll need: - At least 1 year of experience in a customer service or similar role. - Strong written communication skills with a friendly and approachable tone. - A knack for problem-solving and multitasking. - A proactive attitude and a genuine desire to help others. - Familiarity with live chat platforms is a plus, but not required.

What We Offer

At The Nurse Dolls, we believe in investing in our team members. Here’s what you can expect: - Paid training to set you up for success in your role. - Access to healthcare benefits to support your well-being.

Why Join The Nurse Dolls?

At The Nurse Dolls, we’re more than just a company—we’re a community. Our mission is rooted in education, inspiration, and making a difference. We value curiosity, compassion, and teamwork, and we strive to create an environment where everyone feels empowered to grow and thrive.

Ready to Apply?

If you’re excited about the opportunity to make a difference through exceptional customer support, we’d love to hear from you! Apply today and take the first step toward joining The Nurse Dolls family.


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