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Non Voice Chat Support Jobs (NOW HIRING)

EPITEC

Chat Support Agent

Smyrna, TN · On-site

$25/hr

Job #103916 Job Title Chat Support Agent Location Smyrna, TN 37167, United States Work Environment ... Conduct outbound calls to dealerships to provide non-diagnostic technical assistance * Initiate ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Job Title Chat Support Agent Location Smyrna, TN 37167, United States Work Environment ... Conduct outbound calls to dealerships to provide non-diagnostic technical assistance * Initiate ...

ClifyX

Teams SME (non-Voice)

Austin, TX

Teams SME (non-Voice) Location: 1st Priority - Phoenix, AZ and Austin, TX & San Jose, CA , NYC, NY, Omaha, NE Hire Type: Full Time Must Have Technical/Functional Skills 1. Provide support on daily ...

MM International

Genesys IVR developer

Newark, NJ · On-site

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

Seven Seven Software

Developer (Genesys)

Newark, NJ · On-site

$58.75 - $80.50/hr

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

Seven Seven Software

Developer - Others

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

$108K - $126K/yr

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

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Non Voice Chat Support information

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How much do non voice chat support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Non Voice Chat Support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is Non Voice Chat Support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

What are the key skills and qualifications needed to thrive as a Non Voice Chat Support representative, and why are they important?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.
More about Non Voice Chat Support jobs
What cities are hiring for Non Voice Chat Support jobs? Cities with the most Non Voice Chat Support job openings:
What states have the most Non Voice Chat Support jobs? States with the most job openings for Non Voice Chat Support jobs include:
What job categories do people searching Non Voice Chat Support jobs look for? The top searched job categories for Non Voice Chat Support jobs are:
Non Voice Chat Support jobs near you
Infographic showing various Non Voice Chat Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 75% Full Time, and 24% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.
Chat Support Agent

Chat Support Agent

EPITEC

Smyrna, TN • On-site

$25/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

  • Location: Smyrna, Tennessee
  • Type: Contract
  • Job #103916
Job Title
Chat Support Agent
Location
Smyrna, TN 37167, United States
Work Environment
Fully Onsite
Shift
7:00 AM - 4:00 PM
Employment Type
W2 Contract: Long-Term
Pay Range
$25.00/hour
Benefits
Medical Benefits & PTO Included
Position Overview
Epitec is seeking to hire a Chat Support Agent for a major automotive client. This role supports real-time customer interactions in a fast-paced, onsite environment and is ideal for candidates with strong written communication and multitasking skills.
Key Responsibilities
  • Provide help desk support via chat to dealership service, parts, and warranty departments regarding vehicle maintenance, service, and repair inquiries
  • Deliver support aligned with brand values, profitability, and cost-efficiency goals
  • Document all cases, search databases for related issues, update records, and close completed cases
  • Analyze issues from the customer's perspective and recommend effective solutions
  • Provide feedback from dealership technicians to internal automotive teams
  • Collaborate cross-functionally with multiple departments and affiliates to meet reporting requirements
  • Navigate service manuals, research TechLine cases, and utilize tools such as ASIST and internal knowledge systems
  • Support LenZ platform activities including onboarding dealers, managing accounts, guiding users, and resolving platform issues
  • Create PowerPoint presentations and Excel reports for leadership
  • Complete support tasks and assist team members as needed
  • Create and monitor Salesforce reports and dashboards
  • Conduct outbound calls to dealerships to provide non-diagnostic technical assistance
  • Initiate remote TechLink sessions to assist dealerships with PC and technical issues
  • Prepare meeting materials, scheduling, and logistics for training courses and special events (including PEEK training)
  • Research and develop Tech Alerts to share knowledge and improve technician awareness
  • Perform additional duties as needed to support team and business objectives
Required Qualifications
  • Minimum 2+ years of customer or chat support experience
  • Typing speed of at least 40 WPM
  • Ability to prioritize and complete multiple, time-sensitive tasks
  • Basic knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Ability and willingness to learn new systems such as CONSULT, Webex, ASIST, Electronic Parts Catalog, and NNAnet
  • Strong written communication skills
  • Ability to multitask across multiple conversations
  • Ability to work onsite in Smyrna, TN
Preferred Qualifications
  • Previous automotive service or parts experience
  • IT experience preferred
  • Experience in live chat or call center environment
  • Experience with CRM or ticketing systems
  • Strong problem-solving skills
Education Requirements
  • High school diploma required
  • Associate (AA) degree preferred
  • Equivalent related coursework, training, or certifications will be considered

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