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Customer Service Chat Support Jobs (NOW HIRING)

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig ...

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and ... Customer Service * Deliver exceptional customer support while maintaining professionalism and ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

Posted today

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Lone Wolf Technologies

Customer Support Representative

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels * Log details of all support sessions and customer challenges in the ...

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

New

TEKsystems

Customer Service Representative

Cave Creek, AZ · Hybrid

$25 - $26/hr

Role Overview We are hiring a Customer Service Representative to support customers using public ... Typical workload includes a mix of phone, email, and chat support * Applicants must be authorized ...

New

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

New

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Grow with a team that leads with service and builds with purpose. At Basys, we believe success is ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

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Customer Service Chat Support information

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$12

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$28

How much do customer service chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service chat support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
More about Customer Service Chat Support jobs
What cities are hiring for Customer Service Chat Support jobs? Cities with the most Customer Service Chat Support job openings:
What states have the most Customer Service Chat Support jobs? States with the most job openings for Customer Service Chat Support jobs include:
What job categories do people searching Customer Service Chat Support jobs look for? The top searched job categories for Customer Service Chat Support jobs are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Chat support

OmniCourt (Southern Automated)

Tuscumbia, AL

$20 - $35/hr

Full-time

Posted 3 days ago

New

Job description

Join Our Team as a Chat Support Specialist!

Are you passionate about helping others and have a knack for clear communication? Do you enjoy solving problems and making a difference in someone’s day? If so, we’d love for you to join our team as a Chat Support Specialist! At our company, we specialize in turning the digital dreams of our clients into reality, working closely with them to deliver exceptional software solutions.

What You’ll Do:

As a Chat Support Specialist, you’ll be the friendly and knowledgeable point of contact for our clients. Your role will be essential in ensuring a seamless experience for users by providing top-notch support. Here’s what your day-to-day will look like: - Respond promptly to client inquiries via chat, ensuring a professional and friendly tone. - Troubleshoot and resolve client issues efficiently, escalating when necessary. - Collaborate with internal teams to stay updated on product developments and ensure accurate information is shared with clients. - Document client interactions and feedback to help improve our services. - Maintain a deep understanding of our software and services to provide the best possible support.

What We’re Looking For:

To succeed in this role, you’ll need: - Experience: At least 1 year of experience in a customer support or similar role. - Skills: Strong written communication skills, problem-solving abilities, and attention to detail. - Personality: A positive, empathetic attitude and a genuine desire to help others. - Tech-Savviness: Comfort with using chat platforms and learning new software tools.

What We Offer:

We believe in taking care of our team just as much as we care for our clients. As a Chat Support Specialist, you’ll enjoy: - Paid Training: Get the preparation you need to excel in your role. - Health Care: We’ve got you covered with comprehensive health benefits.

Why Join Us?

At our company, we’re more than just a software development team—we’re a group of passionate individuals dedicated to delivering exceptional results. We value collaboration, innovation, and a commitment to excellence. When you join us, you’re not just taking on a job; you’re becoming part of a supportive and growth-oriented team that values your contributions.

Ready to Apply?

If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you! Take the next step in your career by applying today. Let’s work together to create amazing experiences for our clients!


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