We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and
Customer Success Advocate
Knightdale, NC · On-site
Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through
Customer Success Advocate
Knightdale, NC · On-site
Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through
Technical Support Specialist (Cell Phone Services) Working Location: In Office Office Location: Belize City Shift: Monday - Sunday | 6:00 AM - 11:00 PM EST Start Date: June 12, 2026 Channels
Technical Support Specialist (Cell Phone Services) Working Location: In Office Office Location: Belize City Shift: Monday - Sunday | 6:00 AM - 11:00 PM EST Start Date: June 12, 2026 Channels
Technical Support Specialist (Cell Phone Services) Working Location: In Office Office Location: Belize City Shift: Monday - Sunday | 6:00 AM - 11:00 PM EST Start Date: June 12, 2026 Channels
Technical Support Specialist (Cell Phone Services) Working Location: In Office Office Location: Belize City Shift: Monday - Sunday | 6:00 AM - 11:00 PM EST Start Date: June 12, 2026 Channels
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a tech-savvy problem solver? Do you have the patience to
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a tech-savvy problem solver? Do you have the patience to
Customer Service
Raleigh, NC · Remote
$15.50 - $21.25/hr
About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We're looking for an enthusiastic and detail-oriented Customer Service
Customer Service
Raleigh, NC · Remote
$15.50 - $21.25/hr
About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We're looking for an enthusiastic and detail-oriented Customer Service
4/28 Chat Billing Agent
Morrisville, NC · On-site
$16 - $20.50/hr
Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer
4/28 Chat Billing Agent
Morrisville, NC · On-site
$16 - $20.50/hr
Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer
Customer Service Representative
$20 - $35/hr
Responsibilities for Customer Service Representative * Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion * Document all inquires, requests, resolutions,
Quick apply
Customer Service Representative
$20 - $35/hr
Responsibilities for Customer Service Representative * Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion * Document all inquires, requests, resolutions,
Customer Service Agent
$15 - $20.25/hr
Job Title: Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you
Customer Service Agent
$15 - $20.25/hr
Job Title: Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you
Customer Service Representative
Raleigh, NC · On-site
$15.50 - $21.25/hr
Job Title: Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our
Customer Service Representative
Raleigh, NC · On-site
$15.50 - $21.25/hr
Job Title: Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our
Customer Service Representative
$15.50 - $21.25/hr
Job Title: Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our
Customer Service Representative
$15.50 - $21.25/hr
Job Title: Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our
Remote Customer Service Specialist
Raleigh, NC · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Raleigh, NC · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
About this role / What you will be doing The successful applicant will join a team responsible for providing the highest level of faculty support to Pearson educators, answering inquiries and
About this role / What you will be doing The successful applicant will join a team responsible for providing the highest level of faculty support to Pearson educators, answering inquiries and
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a tech-savvy problem solver? Do you have the patience to
Quick apply
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a tech-savvy problem solver? Do you have the patience to
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a tech-savvy problem solver? Do you have the patience to
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a tech-savvy problem solver? Do you have the patience to
Customer Service Chat Support information
See Raleigh, NC salary details
$11.68 - $13.11
5% of jobs
$13.11 - $14.53
11% of jobs
$15.66 is the 25th percentile. Wages below this are outliers.
$14.53 - $15.95
12% of jobs
$15.95 - $17.38
18% of jobs
The median wage is $17.78 / hr.
$17.38 - $18.80
17% of jobs
$19.89 is the 75th percentile. Wages above this are outliers.
$18.80 - $20.22
17% of jobs
$20.22 - $21.65
8% of jobs
$21.65 - $23.07
4% of jobs
$23.07 - $24.49
4% of jobs
$24.49 - $25.92
3% of jobs
$25.92 - $27.34
1% of jobs
$11
$18
$27
How much do customer service chat support jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for customer service chat support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.
What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?
Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.
What is the difference between Customer Service Chat Support vs Customer Service Representative?
| Aspect | Customer Service Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Online chat platforms, remote work | In-person, call centers, or remote |
| Required Skills | Written communication, typing speed, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
| Industry Usage | Retail, tech, e-commerce, telecom | Retail, banking, telecom, hospitality |
Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.
What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?
To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.
What is Customer Service Chat Support?
Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Raleigh, NC? For Customer Service Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Raleigh, NC look for? The top searched job categories for Customer Service Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Chat Support jobs? Cities near Raleigh, NC with the most Customer Service Chat Support job openings:
$13/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.
This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.
The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.
Key Responsibilities
- Handle inbound customer support inquiries via phone, email, and live chat
- Assist customers with warranty claims and general product or service inquiries
- Provide clear, professional, and empathetic customer support in both English and French
- Accurately document customer interactions and case updates
- Troubleshoot customer concerns and escalate issues when necessary
- Maintain strong service quality and response standards
- Collaborate with internal teams to ensure smooth customer experiences
Compensation:
- $13 USD p/hour paid weekly
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 12–16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.
The process includes:
- Resume review
- Prescreen questionnaire
- One-way video interview
- Second interview
- Client interview
Please note:
Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
Requirements
Requirements
- Native or near-native fluency in English and French-Canadian
- Strong preference for candidates with an authentic Quebecois dialect
- Previous customer service or customer support experience required
- Experience handling phone, email, and chat support preferred
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Comfortable working independently in a remote environment
- Reliable high-speed internet connection and professional remote work setup
- Ability to multitask and manage multiple customer interactions efficiently
Preferred Qualifications
- Experience with warranty claims or product support
- Experience working with North American customers
- Call center or contact center experience
- CRM or ticketing system experience