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Customer Service Chat Support Jobs in Raleigh, NC

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Job Title: Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our

VIVA USA INC

Customer Service Support Operator

Cary, NC · On-site +1

$16.75 - $21.25/hr

Job Summary - Remote 2nd Shift Support Specialist This remote position supports client operations by handling customer and engineer-related inquiries and coordinating service activities. Key

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

ASK Consulting

Be Seen First

Customer Service Representative (278710)

Durham, NC · Remote

$15 - $17/hr

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Customer Service

Orkin LLC

Customer Service Agent_Seasonal

Raleigh, NC · On-site

$16.73/hr

Overview Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Raleigh, NC

Customer Service Chat Support information

See Raleigh, NC salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer service chat support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.

Are chat support jobs legit?

Customer service chat support jobs are legitimate positions offered by many companies to assist customers via online chat platforms. These roles typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and avoid offers that ask for upfront payments or personal financial information.

What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

How to become a customer support chat agent?

To become a customer support chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or ticketing software. Some employers may require prior customer service experience or specific training, and having good problem-solving abilities is essential for success in this role.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much do chat support agents make?

Customer service chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to minimum wage, while experienced agents with specialized skills can earn higher wages or bonuses. Many roles also offer flexible schedules and remote work options.

How to make 1000 a week remotely?

Customer Service Chat Support roles typically pay hourly, with earnings depending on hours worked and pay rate, often ranging from $10 to $20 per hour. To make $1,000 weekly, you would need to work approximately 50 to 100 hours at these rates, which may require overtime or multiple shifts. Developing strong communication skills and familiarity with chat platforms can improve efficiency and earning potential in remote customer support jobs.

What is Customer Service Chat Support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Raleigh, NC? For Customer Service Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Raleigh, NC look for? The top searched job categories for Customer Service Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Chat Support jobs? Cities near Raleigh, NC with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 61% Full Time, 22% Part Time, and 17% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.

Customer Success Advocate

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

CE HQ currently has an exciting Customer Success Advocate opportunity
Company Website: www.carrierenterprise.com
Introduction:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
Reporting to the Customer Success Supervisor, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service. We prefer candidates who have a college degree or a minimum of five years of experience supporting customers within the various digital and online channels.
Essential Role, Activities and Responsibilities:
  • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
  • Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
  • Ability to multi-task while providing a high level of customer service.
  • Chat Agents take up to 3 chats at a time simultaneously.
  • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
  • Must be able to sort through complex issues independently and make difficult decisions with confidence.
  • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
  • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
  • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
  • Ability to process orders, forms, applications and recommend product accessories.
  • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
  • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
  • Facilitate product, system and procedural training to new hire employees.

Requirements
  • A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
  • Must possess desire to succeed and learn for future growth and development opportunities.

Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Apply