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Email Chat Support Jobs in Raleigh, NC (NOW HIRING)

Cynet Systems

Service Desk Technician

Morrisville, NC · On-site

First-Level Technical Support Specialist Provide first-level technical support to end users across multiple channels including phone, email, chat, and ticketing systems. Troubleshoot hardware ...

Yochana

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

* Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

• Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). • Troubleshoot Windows 11 issues including login problems, performance issues, system ...

Dream Voyages

Digital Nomad Travel Advisor

Raleigh, NC · Remote

Handle inquiries via email, chat, and phone--transforming concerns into a happy "yes" and ensuring ... Spot trends in client feedback to refine services, personalize support, and continuously elevate ...

Shift4

Technical Support, Associate

Morrisville, NC · On-site

Technical Support, Associate Center Valley, Pennsylvania, United States; Las Vegas, NV; Morrisville ... Accurately process and record call, email, and chat interactions * Follow up and make scheduled ...

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Email Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do email chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for email chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
More about Email Chat Support jobs
What are the most commonly searched types of Email Chat Support jobs in Raleigh, NC? The most popular types of Email Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Email Chat Support jobs in Raleigh, NC? For Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Raleigh, NC look for? The top searched job categories for Email Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Email Chat Support jobs? Cities near Raleigh, NC with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 64% Full Time, 25% Part Time, 4% Temporary, and 7% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
Admin Support Specialist

Admin Support Specialist

CRC (CriminalRecordCheck.com)

Raleigh, NC • Remote

$15/hr

Full-time

Posted 23 days ago

Job description

Admin Support Specialist (Operations)
Full-Time | Non-Exempt
Are you highly organized, detail-oriented, and comfortable working independently in a fast-paced remote environment? Do you take pride in accuracy and meeting measurable performance goals? If so, we encourage you to apply.
We are seeking an Admin Support Specialist (Operations) to support our Employment Screening team. This role is responsible for the timely and accurate build-out of client orders while ensuring compliance with client-specific processes and strict confidentiality standards.
Key Responsibilities
  • Accurately build and process incoming client orders
  • Review vendor-collected data and identify discrepancies
  • Maintain proper queue assignment and work queue accuracy
  • Upload and manage documentation (drug screens, vaccination records, MVR reviews, etc.)
  • Submit third-party vendor orders and perform demographic updates
  • Meet production goals of 12–15 orders per hour within 90 days
  • Maintain detailed, confidential, and accurate records

Qualifications
  • High School Diploma or GED required
  • Proven success working remotely with strong time management skills
  • Exceptional attention to detail and ability to meet strict deadlines
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Comfortable using Zoom, Microsoft Teams, email, chat, and phone
  • Ability to work independently and collaboratively
  • North Carolina resident with a private home office and secure high-speed internet
Preferred: Experience in background investigations or employment screening.
Work Environment
  • This is a fully remote position. Employees must maintain a secure, private workspace and reliable high-speed internet connection.
  • If you are looking for a structured, performance-driven role where precision and accountability matter, we encourage you to apply.

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