Cary, NC · On-site
$18.75 - $23.75/hr
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Coordinate and manage relationships with vendors and support staff that provide ...
Cary, NC · On-site
$18.75 - $23.75/hr
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Coordinate and manage relationships with vendors and support staff that provide ...
Handle inbound and outbound communications (email, chat, or phone) * Clearly explain benefit plans ... No experience required - we provide full training and support. * Must be available to start ...
Handle inbound and outbound communications (email, chat, or phone) * Clearly explain benefit plans ... No experience required - we provide full training and support. * Must be available to start ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...
Quick apply
Morrisville, NC · On-site
$19.25 - $26.25/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...
Support and Coordination: Update the loan application with any missing data. Maintain notes within ... Ensure that borrowers can easily reach out through various channels (phone, email, chat) and ...
New
Support and Coordination: Update the loan application with any missing data. Maintain notes within ... Ensure that borrowers can easily reach out through various channels (phone, email, chat) and ...
New
Durham, NC · On-site
$17.24 - $20.96/hr
Respond promptly to customer questions and concerns across platforms like email, live chat, text, and social media. Address multiple conversations simultaneously, which is common in chat support.
Durham, NC · On-site
$17.24 - $20.96/hr
Respond promptly to customer questions and concerns across platforms like email, live chat, text, and social media. Address multiple conversations simultaneously, which is common in chat support.
Morrisville, NC · On-site
$18 - $21/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...
Quick apply
Morrisville, NC · On-site
$18 - $21/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...
Quick apply
Morrisville, NC · On-site
$19.25 - $26.25/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...
$16.50 - $22.50/hr
Communication channels include phone, email, chat, and text. * Respond quickly and effectively when ... Support teammates and leadership as needed to ensure highest quality service is always provided.
$16.50 - $22.50/hr
Communication channels include phone, email, chat, and text. * Respond quickly and effectively when ... Support teammates and leadership as needed to ensure highest quality service is always provided.
Raleigh, NC · Remote
$15.50/hr
Phone, Email & Web Chat Support * Networking & Telecommunications * Troubleshooting * Ticketing System * Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the ...
Raleigh, NC · Remote
$15.50/hr
Phone, Email & Web Chat Support * Networking & Telecommunications * Troubleshooting * Ticketing System * Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the ...
... support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively. • Create and maintain comprehensive user support materials, FAQs ...
... support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively. • Create and maintain comprehensive user support materials, FAQs ...
Durham, NC · On-site
$50K - $60K/yr
... administrative support. The ideal candidate is energized by achieving measurable results ... Handle inbound leads on phones, email, chat, form fills and other marketing sources * Proactively ...
Quick apply
Durham, NC · On-site
$50K - $60K/yr
... administrative support. The ideal candidate is energized by achieving measurable results ... Handle inbound leads on phones, email, chat, form fills and other marketing sources * Proactively ...
Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively. * Create and maintain comprehensive user ...
Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively. * Create and maintain comprehensive user ...
Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively. * Create and maintain comprehensive user ...
Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively. * Create and maintain comprehensive user ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
... email/chat for customer's end users • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
... email/chat for customer's end users • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware ...
Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat ... Support the Operations/Marketing/Ecommerce/Sales teams on special projects * Support Johnnie-O ...
Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat ... Support the Operations/Marketing/Ecommerce/Sales teams on special projects * Support Johnnie-O ...
Raleigh, NC · On-site
$20 - $27.25/hr
Provide first & second-level technical support via phone, email, chat, and ticketing systems. * Assist users with hardware, software, mobile devices, printers, and basic network connectivity issues.
Raleigh, NC · On-site
$20 - $27.25/hr
Provide first & second-level technical support via phone, email, chat, and ticketing systems. * Assist users with hardware, software, mobile devices, printers, and basic network connectivity issues.
Raleigh, NC · On-site
$18.25 - $25/hr
Provide first amp; second-level technical support via phone, email, chat, and ticketing systems. * Assist users with hardware, software, mobile devices, printers, and basic network connectivity ...
Raleigh, NC · On-site
$18.25 - $25/hr
Provide first amp; second-level technical support via phone, email, chat, and ticketing systems. * Assist users with hardware, software, mobile devices, printers, and basic network connectivity ...
Cary, NC · On-site
$10/hr
Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...
Cary, NC · On-site
$10/hr
Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...
Holly Springs, NC · On-site
$80K - $105K/yr
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems * Track service metrics, performance indicators, and key performance ...
Holly Springs, NC · On-site
$80K - $105K/yr
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems * Track service metrics, performance indicators, and key performance ...
Holly Springs, NC · On-site
$80K - $105K/yr
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems * Track service metrics, performance indicators, and key performance ...
Holly Springs, NC · On-site
$80K - $105K/yr
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems * Track service metrics, performance indicators, and key performance ...
$14.02 - $16.70
14% of jobs
$18.10 is the 25th percentile. Wages below this are outliers.
$16.70 - $19.37
21% of jobs
$19.37 - $22.05
14% of jobs
The median wage is $22.21 / hr.
$22.05 - $24.73
18% of jobs
$26.55 is the 75th percentile. Wages above this are outliers.
$24.73 - $27.40
12% of jobs
$27.40 - $30.08
6% of jobs
$30.08 - $32.76
4% of jobs
$32.76 - $35.43
3% of jobs
$35.43 - $38.11
3% of jobs
$38.11 - $40.79
3% of jobs
$40.79 - $43.46
1% of jobs
$14
$25
$43
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
The most popular types of Email Chat Support jobs in Raleigh, NC are:
For Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Email Chat Support jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Email Chat Support job openings:
$18.75 - $23.75/hr
Contractor
Re-posted 15 days ago
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Primary Skills:
Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
Should have experience in working in enterprise call centre environment.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience necessary.
ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Desktop support Level 1
Client : HCL America; This is a Contract-to-Hire role.
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Recruiting and staffing services
10,000+ Employees
Morristown, NJ, US
1992
