Cary, NC · Hybrid
$28 - $30/hr
Respond to customer quote requests primarily through email * Answer customer questions and provide ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
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Cary, NC · Hybrid
$28 - $30/hr
Respond to customer quote requests primarily through email * Answer customer questions and provide ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
... chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment ... The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working ...
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... chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment ... The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working ...
Durham, NC · On-site +1
$52K - $69K/yr
Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person. * Coordinate City Help Desk services, to include maintaining systems and hardware ...
Durham, NC · On-site +1
$52K - $69K/yr
Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person. * Coordinate City Help Desk services, to include maintaining systems and hardware ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Durham, NC · On-site
$52K - $62K/yr
Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person. * Coordinate City Help Desk services, to include maintaining systems and hardware ...
New
Durham, NC · On-site
$52K - $62K/yr
Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person. * Coordinate City Help Desk services, to include maintaining systems and hardware ...
New
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
Raleigh, NC · On-site
$17.25 - $21.75/hr
Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...
$18.75 - $23.75/hr
... Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email configuration and support on MS office tools. VPN troubleshooting and Incident Management. Basic ...
$18.75 - $23.75/hr
... Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email configuration and support on MS office tools. VPN troubleshooting and Incident Management. Basic ...
Raleigh, NC · On-site
$29.71 - $32.57/hr
The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...
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Raleigh, NC · On-site
$29.71 - $32.57/hr
The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...
Raleigh, NC · On-site
... voice, chat, email). * Manage and maintain core UCCE components such as Call Router, Logger ... Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse ...
Raleigh, NC · On-site
... voice, chat, email). * Manage and maintain core UCCE components such as Call Router, Logger ... Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse ...
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication ...
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication ...
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication ...
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication ...
Durham, NC · On-site
We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... email, help desk tickets, chat, web sessions, and phone calls). Maintain the help desk ticketing ...
Durham, NC · On-site
We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... email, help desk tickets, chat, web sessions, and phone calls). Maintain the help desk ticketing ...
$15.50/hr
... email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems ...
$15.50/hr
... email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems ...
Cary, NC · On-site
$19.57 - $21.42/hr
The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...
Cary, NC · On-site
$19.57 - $21.42/hr
The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...
$19.57 - $21.42/hr
The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...
Quick apply
$19.57 - $21.42/hr
The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...
Raleigh, NC · Remote
$15.50/hr
Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. * Diagnose and resolve basic ...
Raleigh, NC · Remote
$15.50/hr
Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. * Diagnose and resolve basic ...
Raleigh, NC · Remote
$15.50/hr
Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. * Diagnose and resolve basic ...
Raleigh, NC · Remote
$15.50/hr
Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. * Diagnose and resolve basic ...
$14.02 - $16.70
14% of jobs
$18.10 is the 25th percentile. Wages below this are outliers.
$16.70 - $19.37
21% of jobs
$19.37 - $22.05
14% of jobs
The median wage is $22.21 / hr.
$22.05 - $24.73
18% of jobs
$26.55 is the 75th percentile. Wages above this are outliers.
$24.73 - $27.40
12% of jobs
$27.40 - $30.08
6% of jobs
$30.08 - $32.76
4% of jobs
$32.76 - $35.43
3% of jobs
$35.43 - $38.11
3% of jobs
$38.11 - $40.79
3% of jobs
$40.79 - $43.46
1% of jobs
$14
$25
$43
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
Location: Cary, NC (Hybrid)
Employment Type: Temporary (6-Month Assignment with Potential Extension)
Industry: Healthcare Technology / Customer Support
Compensation: $28-30 Hourly
Schedule: Monday-Friday | 8:00 AM - 5:00 PM | 40 Hours per Week
If you're a customer-focused professional who enjoys organization, communication, and making an impact behind the scenes, we'd love to hear from you.
Apply today and join a team where your attention to detail and commitment to customer success will make a difference.
As a Customer Support Analyst, you'll play a critical role in ensuring customers receive accurate and timely service quotations while helping the team achieve same-day turnaround goals.
Acara Solutions is a premier recruiting and workforce solutions provider connecting exceptional talent with leading organizations across manufacturing, healthcare, engineering, technology, and professional services. We partner with top employers to help professionals find meaningful opportunities where they can grow and succeed.
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Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.
Recruiting and staffing services
5,001 - 10,000 Employees
Buffalo, NY, US
1957
