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Email Chat Support Jobs in Raleigh, NC (NOW HIRING)

AICPA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

... email, chat and processing/fulfillment of work in the GEC. You will plan your resources to help ... We provide resources that support your mental health, and evolve our offerings to meet your needs.

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... email, help desk tickets, chat, web sessions, and phone calls). Maintain the help desk ticketing ...

TEKsystems

ISP Support Technician

Raleigh, NC

$15 - $15.50/hr

... email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems ...

TEKsystems

ISP Support Tech

Raleigh, NC

$15 - $15.50/hr

... email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions. * Help scale the support organization and customer support model to support enterprise and ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Raleigh, NC

Email Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do email chat support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for email chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Raleigh, NC? The most popular types of Email Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Email Chat Support jobs in Raleigh, NC? For Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Raleigh, NC look for? The top searched job categories for Email Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Email Chat Support jobs? Cities near Raleigh, NC with the most Email Chat Support job openings:
Email Chat Support jobs near you
Helpdesk Support / L1 Support role

Helpdesk Support / L1 Support role

blackapple

Cary, NC

$10/hr

Contractor

Posted 27 days ago

Job description

Company Description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors.


Job Description


Exceptional communication and customer handling skills
Experience working with ticketing system.
Strong analytical skills and quality conscious
Should resolve technical problem (over a phone/Chat or remote systems support)
Basic Understanding of Windows XP/Win 7.
Basic Understanding of Email configuration and support on MS office tools.
VPN troubleshooting and Incident Management.

All applicants must be flexible to work in 24/7 shifts


Rate: $10 per hour on W2



Qualifications

ANY

Additional Information

All your information will be kept confidential according to EEO guidelines.

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