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Email Chat Support Jobs in Raleigh, NC (NOW HIRING)

Regional Finance

Loan Sales Specialist

Garner, NC · On-site

$41K/yr

Engage customers across multiple channels-phone, email, chat, and internal systems-to maximize ... and available benefits, supporting cross-sell and product penetration goals . Minimum ...

Regional Finance

Loan Sales Specialist

Raleigh, NC · On-site

$41K/yr

Engage customers across multiple channels-phone, email, chat, and internal systems-to maximize ... and available benefits, supporting cross-sell and product penetration goals . Minimum ...

Regional Finance

Loan Sales Specialist

Raleigh, NC

$41K/yr

Engage customers across multiple channels-phone, email, chat, and internal systems-to maximize ... and available benefits, supporting cross-sell and product penetration goals . Minimum ...

Regional Finance

Loan Sales Specialist

Garner, NC

$41K/yr

Engage customers across multiple channels-phone, email, chat, and internal systems-to maximize ... and available benefits, supporting cross-sell and product penetration goals . Minimum ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

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$14

$25

$43

How much do email chat support jobs pay per hour?

As of May 29, 2026, the average hourly pay for email chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
More about Email Chat Support jobs
What are the most commonly searched types of Email Chat Support jobs in Raleigh, NC? The most popular types of Email Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Email Chat Support jobs in Raleigh, NC? For Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Raleigh, NC look for? The top searched job categories for Email Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Email Chat Support jobs? Cities near Raleigh, NC with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 64% Full Time, 25% Part Time, 4% Temporary, and 7% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Supervisor, Customer Account Services

MED-EL Medical Electronics

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
About the Company:
MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection-connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.
Our Mission: Delivering leading-edge technology to restore hearing and empower connection.
About the Role:
The Supervisor, Customer Account Services plays a key leadership role in driving day-to-day operations, team performance, and service excellence within a hybrid contact center environment. This position leads, coaches, and supports the Customer Account Services (CAS) team to deliver a high-quality, seamless customer experience across all communication channels; including phone, email, and digital inquiries, while ensuring accuracy in order processing and efficiency in workflows.
In close partnership with the Manager, Customer Account Services, the Supervisor contributes to staffing strategy, performance management, contact center governance, and continuous process improvement initiatives. This role also serves as an escalation point for complex customer issues and collaborates across the broader Customer Care organization to uphold MED-EL's quality, regulatory, and operational standards.
Primary Responsibilities:
Contact Center & Customer Experience Management:
  • Oversee day-to-day contact center operations including phone, email, chat, and escalations.
  • Monitor call flow, call routing, skill-based assignments, and staffing levels to ensure KPI achievement (AHT, Service Level, Abandon Rate, Queue Times, etc.).
  • Serve as the primary escalation point for complex customer issues, ensuring resolution and a positive customer experience.
  • Review customer interactions for quality, compliance, and adherence to call-handling expectations
  • Partner with Training & Development to maintain call scripts, knowledge base content, and training materials.
  • Analyze call metrics and customer feedback to identify trends, coaching opportunities, and process improvement needs.
  • Maintain the Daily Stats scorecard and provide reporting on customer service KPIs, call center performance, and operational outcomes.
  • Ensure team compliance with HIPAA, FDA, Medicare/Medicaid, and other regulatory requirements in all customer interactions.

Operational & Administrative Responsibilities:
  • Oversee all order processing workflows including sales orders, warranty replacements, returns, and related documentation.
  • Ensure accuracy and timely shipment of all orders in coordination with internal teams.
  • Serve as lead on the Quality Check Team to verify the precision and compliance of processed orders.
  • Collaborate with cross-functional groups-Insurance Support Services, Audiology Technical Support, Accounting, Product Control, Order Fulfillment, Sales-to support customer needs and drive resolution.
  • Maintain Standard Operating Procedures and partner with leadership on policy updates.
  • Assist with developing departmental goals, action plans, and efficiency initiatives.
  • Provide operational coverage when needed, including queue support and specialist-level tasks

Staffing Responsibilities:
  • Recruit, hire, onboard, train, coach, and develop Customer Account Services Specialists.
  • Conduct performance evaluations, administer corrective actions when necessary, and manage scheduling, timecards, and attendance.
  • Provide ongoing skills coaching, side-by-side monitoring, and developmental feedback to support team success.
  • Create a positive, collaborative team culture that prioritizes customer satisfaction, accountability, continuous improvement, and compliance accuracy

Position Qualifications:
  • Bachelor's or associate degree preferred.
  • Minimum of 5 years of Customer Account experience or equivalent.
  • 3-5 years supervisory experience preferred.
  • 1-2 years of healthcare industry desirable.
  • Excellent written and verbal communication skills.
  • Excellent customer service for both internal and external customers.
  • Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook)
  • and ability to learn various systems used by customer care personnel.
  • Excellent people skills and the ability to deal with challenging and stressful situations.
  • Uphold MED-EL Quality System requirements, detailed operational procedures and
  • various regulatory requirements relevant for medical device companies, Medicare, and
  • Medicaid Providers.
  • Perform under pressure, included time-pressure/deadlines, quality audits, and various
  • regulatory (FDA, HIPAA, Medicare, OIG, OCI) inspections, etc.
  • Located in - or willing to relocate to - Durham, NC

What We Offer:
We know that benefits are important to you, and we offer a robust benefits package including:
  • Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.
  • 401k Match
  • Health Savings Account
  • Short term and long-term disability paid by the company.
  • Company paid life insurance with an option to purchase additional coverage.
  • FSA Dependent Care
  • Pet Insurance
  • Critical Illness
  • Accident Insurance
  • PTO - 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
  • Employee Assistance Program

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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