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Live Chat Support Agent Jobs in Raleigh, NC (NOW HIRING)

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Handle inbound inquiries (both chat and calls) from internal Team Players regarding Excel Fitness ... Proven mastery of Member Support Agent role through call quality scores of no less than 90% average ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... You will learn how to provide chat-based account and payment support services, including ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

... and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ... chat. * Assist customers in troubleshooting and resolving product issues or service-related ...

Acara Solutions

Sales Support Specialist

Cary, NC · On-site

$22 - $30/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar

Internet Sales Coordinator

Raleigh, NC

$18.25 - $25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

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All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Raleigh, NC

Live Chat Support Agent information

See Raleigh, NC salary details

$10

$18

$29

How much do live chat support agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for live chat support agent in Raleigh, NC is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.25 per hour, depending on experience, location, and employer.

What is a Live Chat Support Agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are some common challenges faced by Live Chat Support Agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a Live Chat Support Agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.
What are popular job titles related to Live Chat Support Agent jobs in Raleigh, NC? For Live Chat Support Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Live Chat Support Agent jobs in Raleigh, NC look for? The top searched job categories for Live Chat Support Agent jobs in Raleigh, NC are:
Live Chat Support Agent jobs near you
MSC Specialist

MSC Specialist

Excel Fitness

Durham, NC • On-site

$17 - $22.75/hr

Full-time

Posted 21 days ago

Job description

Position: Member Support Specialist
Reports to: Member Support Center Supervisor
Department: Member Support Center
Purpose: Serves as an advocate to our members, guests, and prospective members. Provides accurate information regarding company products, policies, and practices to existing and prospective members while delivering +1 customer service.
Duties and Responsibilities:
  • Handle inbound phone calls, answering questions/concerns by existing and prospective members, and internal agents regarding the Planet Fitness brand while delivering +1 customer service. Inbound contacts include:
  • Membership and Billing Questions
  • Potential Member Info Calls
  • General Planet Fitness Inquires
  • Collection Inquiries
  • Member escalations
  • Receive inbound and return voice mails from members that have been contacted via our collections campaign dialer. Work with these members to effectively position special offers and maximize collection dollars received.
  • Handle inbound inquiries (both chat and calls) from internal Team Players regarding Excel Fitness and Planet Fitness policy and procedures.
  • Take escalated member calls and practice de-escalation procedures to result matters.
  • Meet department minimum standards and uphold company standards of conduct on a daily and monthly basis as designated by Member Support Center leadership.
  • Answer detailed questions regarding member's agreement and company policies while delivering +1 customer service.
  • Facilitate needed updates to members' accounts up to and including cancel requests with the mindset of saving the membership through asking questions and overcoming objections.
  • Strive for first-call resolution and follow through with a sense of urgency.
  • May be assigned to help maintain department inboxes and other items as designated by Member Support Center leadership, and ensure items are completed within Excel Fitness standards.
  • Participate in training of call new center employees.
  • Help oversee the cleanliness of the Member Support Center.
  • Perform additional duties as assigned.

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • Minimum of one (1) year Excel Fitness Member Support Center experience preferred.
  • Proven mastery of Member Support Agent role through call quality scores of no less than 90% average for six (6) consecutive months.
  • If internal candidate, proven performance by meeting agent metrics for three (3) consecutive months.
  • Lead by example and build effective relationships by inspiring and supporting others.
  • Strong knowledge and familiarity of Planet Fitness operations and membership practices.
  • Proficient verbal and written skills to effectively communicate.
  • Proficiency in Microsoft Office, Customer Relationship Management (CRM) systems and other related applications.
  • Ability to exercise excellent judgement and guide others clearly and effectively. y
  • Courtesy, tact, and diplomacy are essential elements of this position when working with internal and external customers.
  • Punctuality, reliability, patience, and a strong willingness to go above and beond.
  • Must have the ability to handle sensitive and confidential information.
  • Minimum of one (1) year Excel Fitness Member Support Center experience preferred.
  • Proven mastery of Member Support Agent role through call quality scores of no less than 90% average for six (6) consecutive months.
  • If internal candidate, proven performance by meeting agent metrics for three (3) consecutive months.

Supervisory Responsibility: This position supports management in the daily operation of the Member Support Center and is occasionally called upon to oversee the team in leadership's absence but has no direct supervisory responsibilities.
Work Environment: This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
  • Regularly required to talk or hear.
  • Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.
Standard work days and hours will be set during normal Member Support Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.
Travel: 0% travel is expected for this position.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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