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Live Chat Support Agent Jobs in Raleigh, NC (NOW HIRING)

Strawbridge Studios

Customer Support Specialist

Durham, NC

$45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Specialist Location: Strawbridge Studios Inc Compensation: $45,000 Annual Salary ... Knowledge of Zendesk and Live Chat software. * Bilingual: Spanish/English speaking. Compensation ...

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Handle inbound inquiries (both chat and calls) from internal Team Players regarding Excel Fitness ... Proven mastery of Member Support Agent role through call quality scores of no less than 90% average ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

  • Medical

  • Retirement

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... You will learn how to provide chat-based account and payment support services, including ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

... and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ... chat. * Assist customers in troubleshooting and resolving product issues or service-related ...

Acara Solutions

Sales Support Specialist

Cary, NC · On-site

$30.35 - $32.71/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Acara Solutions

Customer Support Analyst

Cary, NC · Hybrid

$28 - $30/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Aleron

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Able to function as a Change Agent and successfully exhibit and promote change management, customer ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Acara Solutions

Sales Support Operator

Raleigh, NC · On-site

$29.71 - $32.57/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Raleigh, NC

Live Chat Support Agent information

See Raleigh, NC salary details

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How much do live chat support agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for live chat support agent in Raleigh, NC is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.25 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are popular job titles related to Live Chat Support Agent jobs in Raleigh, NC?

For Live Chat Support Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Raleigh, NC look for?

The top searched job categories for Live Chat Support Agent jobs in Raleigh, NC are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 71% Full Time, 13% Part Time, 5% Temporary, and 11% Contract. Highlights an 74% In-person, 8% Hybrid, and 18% Remote job distribution, with an average salary of $38,557 per year, or $18.5 per hour.

Customer Support Specialist

Strawbridge Studios

Durham, NC

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Strawbridge Studios rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

10th of 12 rated photography companies

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

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