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Overnight Remote Chat Support Jobs in Raleigh, NC

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Remote (Based in Raleigh, NC) Position Type: Contract We are seeking an experienced EHR Epic ... Support Epic implementation, configuration, and maintenance for clinical applications.

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Overnight Remote Chat Support information

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How much do overnight remote chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for overnight remote chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are some common challenges faced by overnight remote chat support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What is an overnight remote chat support?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Raleigh, NC?

The most popular types of Remote Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Overnight Remote Chat Support jobs in Raleigh, NC?

For Overnight Remote Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Overnight Remote Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Remote Chat Support jobs?

Cities near Raleigh, NC with the most Overnight Remote Chat Support job openings:

Overnight Remote Chat Support jobs near you
Infographic showing various Overnight Remote Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

HCIT Support Specialist - Overnight Shift

KONICA MINOLTA HEALTHCARE AMERICAS INC

Garner, NC • On-site, Remote

Other

Posted 22 hours ago

Posted today

Konica Minolta rating

7.6

Company rating: 7.6 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

82nd of 157 rated electronics manufacturers

Job description

Healthcare IT (HCIT) Support Specialist - Overnight Shift
We are seeking an HCIT Support Specialist to join our Healthcare IT Support team. This position works an overnight schedule of five 8-hour shifts per week.
The Healthcare IT Support Specialist identifies, analyzes, troubleshoots and resolves technical issues from internal and external customers pertaining to technical healthcare products and services including software and hardware platforms. Assists customers by phone, email and chat in an inbound technical contact center (helpdesk) environment. Support specialists communicate with end users and distributors as well as inter-departmentally, entering issues and supporting documentation into a ticketing system.
The HCIT Support Specialist is responsible for assisting Customers with questions about the software and hardware of our products as well as troubleshoot issues as they arise. The Specialist will also:
  • Respond to phone, email, and chat requests in a prompt, professional, effective, courteous and friendly manner
  • Investigate, identify, troubleshoot, and solve technical issues for external and internal customers
  • Assist end users with administration of supported software products
  • Use remote access software and other monitoring and management tools to effectively diagnose issues
  • Take ownership of reported issues from start to finish, including escalations when necessary
  • Work with 3rd party integration partners/software vendors to resolve reported issues
  • Install/re-install and configure software & software components related to HCIT products and integrations
  • Assist customers with questions about the software and computing platforms in both written and verbal formats
  • Create, edit, and track effective documentation of client interactions in a single CRM database to ensure accurate information is available for other resources
  • Share knowledge and cross-train others on technical solutions, within cross-functional teams and project teams
  • Understand processes and procedures thoroughly, and ensure communication is effective; inclusive of any interested parties dependent upon the situation
  • Maintain high level of situational awareness and demonstrate ability to shift task priorities based on immediate needs of the customer, team, department, and/or organization and to meet SLA's
  • Understand priorities and demonstrate appropriate sense of urgency to each situation
  • Act as liaison between HCIT Support and other Departments (Sales, Engineering, Implementations, Development, etc.), escalating issues with guidance and helping to communicate and document resolutions
  • Provide remote support during scheduled after hours rotation (includes off-business hours, weekends & holidays)
    • On-call rotation requires connectivity through mobile devices
  • Promote an inclusive environment and foster a team mentality
  • Act in a safe manner at all times and ensure colleagues do not put themselves or others at risk, as safety is everyone's responsibilities
  • Perform other duties as assigned based on business need

Education: Associates' degree in a technical, medical imaging, software or other relevant field with 1 to 3 years of technical customer service support experience(medical field preferred), or equivalent combination of education and applicable experience.
Required experience, knowledge, skills and abilities:
  • Helpdesk and/or Technical call center experience.
  • Ability to work hours between 8 AM and 8 PM EST Monday through Friday including shared on-call (24/7) rotation between 8 PM and 8 AM, weekends, and holidays.
  • Familiarity with medical environments, terminology, software, and workflows; i.e., DICOM, PACS, RIS, HL7, MWL, and others.
  • PACS basic usage experience
  • Proficiency with networking, Windows PC's and Servers and troubleshooting tools.
  • Working knowledge of relational databases (SQL and/or PostgreSQL), query languages and scripting.
  • Exceptional customer service skills with ability to effectively communicate verbally and in written form in a consistently dependable and professional manner.
  • Knowledge of healthcare-related security standards (HIPAA, HITECH, GDPR, etc.)
  • Ability to research and dig for effective resolutions, and then deliver results in a poised and professional manner.
  • Aggressive learner with the ability to research and dig for innovative solutions in a rapidly evolving industry.
  • Ability to resolve customer issues without impacting process, procedures and product integrity.
  • Excellent deductive reasoning and troubleshooting skills.
  • Ability to respond to frequent demands from multiple customers and work in a fast paced and multi-tasked work environment both independently and as a member of a team.

Preferred Skills and Abilities:
  • MSP and RMM experience
  • Enterprise-level system administration (new user setup, security roles and permissions, etc.)
  • SQL DBA or equivalent
  • CRM Administration
  • Support of custom software & experience working with development teams
  • Knowledge of Opal-RAD and/or EXA Software
  • LDAP integration
  • Programming experience (Powershell, Python, Java, SQL stored procedures, etc.)
  • Technical writing skills
  • Peer training experience
  • Organizing/planning ability
  • Call center administration

Travel Requirements: Domestic travel less than 5% for product training purposes.

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