Overnight Remote Chat Support Jobs in Raleigh, NC

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner.

This position reports to the Regional Service Manager and is part of the North America Customer Care Operations Team and will be in Raleigh, North Carolina.

In this role, you will have the opportunity to:

Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.

Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.

Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

The essential requirements of the job include Ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time. The Company pays the cost for any such vendor credentialing requirements.

AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience

Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.

Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Able to travel on short notice with periodic overnight stays. Potential 75% travel

Potential on call and weekend shifts

Must be able to lift 50 lbs. to a height of at least 5 feet.

It would be a plus if you also possess Education and Experience:

BA Degree in Electronics or Engineering

2 - 4 Years of Experience as a Medical Laboratory Technician -or- Medical Laboratory Scientist (MLS, MT, CLS)

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

The annual salary range OR the hourly range for this role is $70,000- $85,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.