ZipRecruiter

Log In

2

Remote Customer Support Specialist Jobs in Raleigh, NC

DataAnnotation

Customer Support Specialist

Raleigh, NC · Remote

$20/hr

We are looking for a Customer Support Specialist to join our team to train AI models. You will ... Benefits This is a full-time or part-time REMOTE position You'll be able to choose which projects ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

Provide remote troubleshooting to solve our customer and patient issues. * Deliver remote ... Follow processes, support team initiatives, and contribute to continuous improvement and a "One ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Support Specialist JobsRemote Customer Support Specialist Jobs in Raleigh, NC

Remote Customer Support Specialist information

See Raleigh, NC salary details

$10

$20

$30

How much do remote customer support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer support specialist in Raleigh, NC is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Specialist, and why are they important?

To thrive as a Remote Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems like Zendesk or Salesforce is usually required. Strong empathy, patience, and self-motivation are critical soft skills that help in effectively managing customer concerns remotely. These skills and qualities are essential for delivering timely, accurate, and positive customer experiences from a remote environment.

How does a Remote Customer Support Specialist typically collaborate with team members and supervisors while working from home?

Remote Customer Support Specialists often collaborate with their team through digital communication tools such as chat platforms, email, and video calls. Regular team meetings and one-on-one check-ins with supervisors are standard to discuss updates, share feedback, and align on customer issues. Specialists may also participate in virtual training sessions and knowledge-sharing forums to stay updated on product changes and best practices. This collaborative approach helps ensure consistent service quality and provides ample opportunity for peer support and professional development.

What is a Remote Customer Support Specialist?

A Remote Customer Support Specialist is a professional who assists customers with inquiries, issues, or technical problems related to a company's products or services, all while working from a remote location. They use communication channels such as phone, email, chat, or social media to provide timely and effective support. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Remote Customer Support Specialists often work for companies in various industries, helping maintain customer satisfaction and loyalty. They may also document customer interactions and escalate complex issues to higher-level support teams.

What is the difference between Remote Customer Support Specialist vs Remote Technical Support Specialist?

AspectRemote Customer Support SpecialistRemote Technical Support Specialist
Required CredentialsCustomer service skills, basic computer knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting platforms
Employer & Industry UsageRetail, telecom, e-commerceIT, software, hardware companies
Common Search & Comparison IntentCustomer service roles, support jobsTechnical support roles, IT support jobs

Remote Customer Support Specialists focus on assisting customers with general inquiries, product issues, and account management, often requiring strong communication skills. Remote Technical Support Specialists handle technical troubleshooting, requiring technical knowledge and certifications. While both roles involve remote work and customer interaction, technical support is more specialized in resolving technical problems.

What are the most commonly searched types of Customer Support Specialist jobs in Raleigh, NC? The most popular types of Customer Support Specialist jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Support Specialist jobs in Raleigh, NC? For Remote Customer Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Specialist jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Support Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Support Specialist jobs? Cities near Raleigh, NC with the most Remote Customer Support Specialist job openings:
Remote Customer Support Specialist jobs near you
Customer Support Specialist

Customer Support Specialist

DataAnnotation

Raleigh, NC • Remote

$20/hr

Full-time, Part-time, Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Get AI-powered advice on this job and more exclusive features. We are looking for a Customer Support Specialist to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.

In this role you will need to hold an expert level of expertise in writing, editing, and language use. Other related fields include, but are not limited to: applied skills in research and fact-checking. Benefits This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at $20+ USD per hour, with bonuses on high-quality and high-volume work Responsibilities Give AI chatbots tasks and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications Fluency in English (native or bilingual level) Detail-oriented Excellent command of grammar, style, and brand voice A current, in progress, or completed Bachelor's degree is preferred but not required Notes Payment is made via PayPal.

We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role.

This is an independent contract position. #J-18808-Ljbffr

Apply