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Remote Customer Support Specialist Jobs in Raleigh, NC

CustomerHD

Customer Support Specialist

Raleigh, NC · On-site +1

$17.50 - $23.50/hr

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This role involves handling customer inquiries and resolving issues through phone, chat, and email support.

New

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

City of Durham, NC

Peer Support Specialist

Durham, NC · On-site +1

$53K - $78K/yr

... benefits Remote Employment: Flexible/Hybrid Job Number: 26-06112 Department: Community Safety ... The Peer Support Specialist is a full-time, benefits-eligible position that provides person ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

As a Technical Support Specialist within Care Communications, you will provide remote technical ... Provide remote technical troubleshooting and issue resolution for Care Communications customers.

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

... support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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Remote Customer Support Specialist information

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How much do remote customer support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer support specialist in Raleigh, NC is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.64 per hour, depending on experience, location, and employer.

What is a remote customer support specialist?

A Remote Customer Support Specialist is a professional who assists customers with inquiries, issues, or technical problems related to a company's products or services, all while working from a remote location. They use communication channels such as phone, email, chat, or social media to provide timely and effective support. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Remote Customer Support Specialists often work for companies in various industries, helping maintain customer satisfaction and loyalty. They may also document customer interactions and escalate complex issues to higher-level support teams.

What are the key skills and qualifications needed to thrive as a remote customer support specialist?

To thrive as a Remote Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems like Zendesk or Salesforce is usually required. Strong empathy, patience, and self-motivation are critical soft skills that help in effectively managing customer concerns remotely. These skills and qualities are essential for delivering timely, accurate, and positive customer experiences from a remote environment.

How does a remote customer support specialist typically collaborate with team members and supervisors while working from home?

Remote Customer Support Specialists often collaborate with their team through digital communication tools such as chat platforms, email, and video calls. Regular team meetings and one-on-one check-ins with supervisors are standard to discuss updates, share feedback, and align on customer issues. Specialists may also participate in virtual training sessions and knowledge-sharing forums to stay updated on product changes and best practices. This collaborative approach helps ensure consistent service quality and provides ample opportunity for peer support and professional development.

What is the difference between Remote Customer Support Specialist vs Remote Technical Support Specialist?

AspectRemote Customer Support SpecialistRemote Technical Support Specialist
Required CredentialsCustomer service skills, basic computer knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting platforms
Employer & Industry UsageRetail, telecom, e-commerceIT, software, hardware companies
Common Search & Comparison IntentCustomer service roles, support jobsTechnical support roles, IT support jobs

Remote Customer Support Specialists focus on assisting customers with general inquiries, product issues, and account management, often requiring strong communication skills. Remote Technical Support Specialists handle technical troubleshooting, requiring technical knowledge and certifications. While both roles involve remote work and customer interaction, technical support is more specialized in resolving technical problems.

What are the most commonly searched types of Customer Support Specialist jobs in Raleigh, NC?

The most popular types of Customer Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Remote Customer Support Specialist jobs in Raleigh, NC?

For Remote Customer Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Support Specialist jobs?

Cities near Raleigh, NC with the most Remote Customer Support Specialist job openings:

Remote Customer Support Specialist jobs near you
Infographic showing various Remote Customer Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,340 per year, or $20.4 per hour.

Customer Support Specialist

CustomerHD

Raleigh, NC • On-site, Remote

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Program Overview:

We are a premier luxury apparel brand specializing in classic sportswear, performance golf attire, and refined outerwear. Built on a commitment to craftsmanship, superior materials, and timeless style, our brand delivers exceptional quality across every product line. We are equally dedicated to providing a world-class customer service experience that matches the high standards of our brand.

Job Overview:

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast-paced environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, and email.
  • Provide accurate information regarding products, orders, shipping, and return policies.
  • Assist customers with order placement, shipment tracking, and return/exchange processing.
  • Resolve customer concerns efficiently while maintaining a professional demeanor.
  • Document and track customer interactions in the service database.
  • Collaborate with internal teams to address complex issues and optimize customer experience.

Schedule amp; Training:

  • Availability: Monday – Sunday, 8:00 AM – 8:00 PM (Shift details assigned upon hire)
  • Training Period: 2 weeks of initial training followed by 2 weeks of nesting in-office before transitioning to a work from home arrangement.

Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role (retail or e-commerce preferred).
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and strong attention to detail.
  • Proficiency with CRM systems, customer service software, and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.
  • Interest in luxury fashion or lifestyle apparel is a plus.

Benefits:

  • Work-from-Home Requirements: A quiet, dedicated, noise-free home office space free from background disruptions during work hours.
  • Reliable high-speed internet connection
  • Paid medical plan options
  • Dental and vision plans available
  • 12 days accrued PTO starting from day one
  • Flexible Spending Account (FSA)
  • 401(k) plan options
  • Health amp; wellness programs
  • Employee Assistance Program (EAP)

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