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Chat Specialist Jobs in Raleigh, NC (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Insight Global

AR followup

Raleigh, NC · On-site

$21/hr

Professional Claims billing Day to Day The Hospital Billing Specialist is responsible for ... Communicate with team members via team chat to ask questions and resolve issues * Participate in bi ...

New

3M

Manufacturing Technology Specialist

Moncure, NC

$145K - $178K/yr

Job Title Manufacturing Technology Specialist Collaborate with Innovative 3Mers Around the World ... Chat with Max For assistance with searching through our current job openings or for more ...

OneMain Financial

Loan Sales Specialist

Durham, NC · On-site

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

Progress

Senior Field Marketing Specialist

Raleigh, NC · On-site

$14K/mo

Senior Field Marketing Specialist Progress Software is seeking a dynamic, results-oriented Field ... If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we ...

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All JobsChat Specialist JobsChat Specialist Jobs in Raleigh, NC

Chat Specialist information

What is a chat specialist?

Chat Specialists are customer service professionals who interact with customers primarily through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real time. They must possess strong written communication skills, multitask efficiently, and maintain a positive attitude to ensure customer satisfaction. Chat Specialists often work for companies across various industries, including retail, technology, and financial services.

What are the key skills and qualifications needed to thrive as a chat specialist, and why are they important?

To thrive as a Chat Specialist, strong written communication, fast typing skills, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone excel in this role. These skills ensure efficient, accurate support that enhances customer satisfaction and builds brand loyalty in a digital environment.

How does a chat specialist typically collaborate with other departments to resolve customer issues?

As a Chat Specialist, you will often work closely with teams such as technical support, billing, and product development to address and resolve customer inquiries efficiently. When a customer presents a complex issue that falls outside your direct expertise, you will escalate the case or collaborate with the relevant department, ensuring timely and accurate communication between the customer and internal teams. This cross-functional teamwork is essential to delivering a seamless customer experience and often involves documenting interactions and following up on resolutions.

Are remote live chat jobs real?

Remote live chat jobs, including roles like Chat Specialist, are legitimate positions offered by many companies to handle customer inquiries online. These jobs typically require good communication skills, familiarity with chat platforms, and sometimes specific training or certifications. They are widely available and can be part-time or full-time, depending on the employer.

What are the most commonly searched types of Chat Specialist jobs in Raleigh, NC?

The most popular types of Chat Specialist jobs in Raleigh, NC are:

What are popular job titles related to Chat Specialist jobs in Raleigh, NC?

For Chat Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Chat Specialist jobs in Raleigh, NC look for?

The top searched job categories for Chat Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Chat Specialist jobs?

Cities near Raleigh, NC with the most Chat Specialist job openings:

Chat Specialist jobs near you
Infographic showing various Chat Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Customer Support Specialist

Durham, NC • On-site

Strawbridge Studios
Photography Services • 501 - 1,000 employees

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

10th of 12 rated photography companies

Paid breaks

Uninterrupted breaks

Learn more about Strawbridge Studiosexternal

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

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