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Chat Specialist Jobs in Raleigh, NC (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Insight Global

AR followup

Raleigh, NC · On-site

$21/hr

Professional Claims billing Day to Day The Hospital Billing Specialist is responsible for ... Communicate with team members via team chat to ask questions and resolve issues * Participate in bi ...

Fairway Green

Customer Service Specialist

Raleigh, NC · On-site

$18 - $20/hr

Customer Service Specialist is responsible for providing excellent customer service by handling a ... Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and ...

Fairway Green

Customer Service Specialist

Raleigh, NC · On-site

$18 - $20/hr

Customer Service Specialist is responsible for providing excellent customer service by handling a ... Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and ...

3M

Manufacturing Technology Specialist

Moncure, NC · On-site

$145K - $178K/yr

Job Title Manufacturing Technology Specialist Collaborate with Innovative 3Mers Around the World ... Chat with Max For assistance with searching through our current job openings or for more ...

OneMain Financial

Loan Sales Specialist

Durham, NC · On-site

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

OneMain Financial

Loan Sales Specialist

Durham, NC · On-site

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

Acara Solutions

Customer Services Specialist

Cary, NC

$15.87/hr

Customer Services Specialist - Entry level Location: Cary, NC Employment: Contract (7 months with ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Member Support Specialist Reports to: Member Support Center Supervisor Department: Member Support ... Handle inbound inquiries (both chat and calls) from internal Team Players regarding Excel Fitness ...

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All JobsChat Specialist JobsChat Specialist Jobs in Raleigh, NC

Chat Specialist information

What is a chat specialist?

Chat Specialists are customer service professionals who interact with customers primarily through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real time. They must possess strong written communication skills, multitask efficiently, and maintain a positive attitude to ensure customer satisfaction. Chat Specialists often work for companies across various industries, including retail, technology, and financial services.

What are the key skills and qualifications needed to thrive as a chat specialist, and why are they important?

To thrive as a Chat Specialist, strong written communication, fast typing skills, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone excel in this role. These skills ensure efficient, accurate support that enhances customer satisfaction and builds brand loyalty in a digital environment.

How does a chat specialist typically collaborate with other departments to resolve customer issues?

As a Chat Specialist, you will often work closely with teams such as technical support, billing, and product development to address and resolve customer inquiries efficiently. When a customer presents a complex issue that falls outside your direct expertise, you will escalate the case or collaborate with the relevant department, ensuring timely and accurate communication between the customer and internal teams. This cross-functional teamwork is essential to delivering a seamless customer experience and often involves documenting interactions and following up on resolutions.

Are remote live chat jobs real?

Remote live chat jobs, including roles like Chat Specialist, are legitimate positions offered by many companies to handle customer inquiries online. These jobs typically require good communication skills, familiarity with chat platforms, and sometimes specific training or certifications. They are widely available and can be part-time or full-time, depending on the employer.

What are the most commonly searched types of Chat Specialist jobs in Raleigh, NC?

The most popular types of Chat Specialist jobs in Raleigh, NC are:

What are popular job titles related to Chat Specialist jobs in Raleigh, NC?

For Chat Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Chat Specialist jobs in Raleigh, NC look for?

The top searched job categories for Chat Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Chat Specialist jobs?

Cities near Raleigh, NC with the most Chat Specialist job openings:

Chat Specialist jobs near you
Infographic showing various Chat Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Remote Customer Service Specialist

ForgeFit

Raleigh, NC • On-site, Remote

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply