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Customer Support Specialist Jobs in Raleigh, NC (NOW HIRING)

PlayMetrics

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team. The Customer Success Manager ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Proactively promotes positive customer relationships and mentors others to ensure client ...

Innovative Talent Solutions

Be Seen First

Administrative Support Specialist

Durham, NC · On-site

Administrative Support Specialist Fantastic growth opportunity for an Administrative Support ... Thriving in a fast-paced, goal-oriented, and customer-focused environment easily describes you. You ...

NCSU

Client Support Specialist

Raleigh, NC · On-site

$17.50 - $23.50/hr

This role ensures high-quality customer service by managing multi-channel communications ... Administrative Support Specialist Position Classification Band Level Advanced Position ...

Protomiq

Sales Support Specialist

Chapel Hill, NC · On-site

$19.25 - $26/hr

If you're excited by innovation, customer impact, and the opportunity to help shape the future of ... Position Summary The Sales Support Specialist provides administrative, operational, and customer ...

L & M Companies Inc

Sales Support Specialist

Raleigh, NC · On-site

$21.75 - $29.75/hr

Will support Sales Specialists in day-to-day sales activities; work cooperatively with the team and other departments within the company; create and maintain positive relationships with customers ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

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Customer Support Specialist information

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How much do customer support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer support specialist in Raleigh, NC is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.64 per hour, depending on experience, location, and employer.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

More about Customer Support Specialist jobs

What are the most commonly searched types of Customer Support Specialist jobs in Raleigh, NC?

The most popular types of Customer Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Customer Support Specialist jobs in Raleigh, NC?

For Customer Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Customer Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Support Specialist jobs?

Cities near Raleigh, NC with the most Customer Support Specialist job openings:

Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,338 per year, or $20.4 per hour.

Customer Support Specialist

PlayMetrics

Morrisville, NC • Hybrid

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Support Specialist


PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team.  The Customer Success Manager is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Success team is to provide a world class customer journey and assist customers with onboarding and each interaction with the company.


Note: This is a full-time position, and we are looking for a local candidate to work at our Morrisville, NC headquarters as required.  We currently implement a hybrid work from home policy, and this position will be required to work at our Headquarters at least twice per week, and for meetings as required.  Eventually this position may be required to work exclusively at our Headquarters full-time.


This position will generally work during our standard business hours Monday-Friday, however the candidate will be required to work certain weekends as needed, resulting in a flexible schedule the weeks in which weekend work is required.


Responsibilities:


  • Serve as primary contact for all general support questions

  • Communicate with PlayMetrics users to identify and help resolve issues

  • Provide 1:1 support calls as requested by customers

  • Identify and document product issues/customer enhancement needs and communicate to the product team

  • Communicate with customers when customer reported product issues/enhancements are delivered in future releases

  • Identify and communicate key metrics and provide regular reporting on customer status to company stakeholders

  • Identify and contribute articles to our internal knowledge base as well as the customer help center

  • Use appropriate customer service techniques to ensure customers are fully informed about our products

  • Communicate customer reported enhancements and defects to PlayMetrics product and leadership members:

    • Identify and document customer enhancement needs and communicate to the product team

    • Communicate with customers when customer reported enhancements and defects are delivered in future releases


Qualified Applicants:

  • Will be at least 18 years of age

  • Will have a minimum of bachelor's degree in business or related field

  • Can read, write, and fluently speak and understand English

  • Is confident using technology and navigating technology applications

  • Have a minimum of two (2) years previous Customer Success Experience

  • Will be legally authorized to work in the US for any employer in the US. 

  • We cannot consider candidates who require sponsorship for a work-authorized visa.


PlayMetrics will provide:

  • Competitive pay

  • Competitive benefits, including comprehensive medical, dental, and vision plans for you and your dependents which are 100% company paid, 401(k) with employer match, and company paid group and disability insurance

  • Paid Time Off

  • Casual dress work environment 

  • Central office location in RTP

  • For more information about PlayMetrics visit playmetrics.com




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